Reviews
This profile includes reviews for BarkBox's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 114 Customer Reviews
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Review fromEmmalee T
Date: 04/19/2025
1 starEmmalee T
Date: 04/19/2025
I bought a one month barkbox. Then a couple weeks later I bought a 12 month subscription. After numerous emails over arguing that I should receive 13 boxes not 12 I gave up. I did only get 12 and they've said I only ordered the 12. I have the receipts for both transactions. Very unprofessional customer service and feel as if I was scammed. Thes boxes are expensive.
BarkBox
Date: 04/25/2025
Thank you for sharing your feedback with us. We sincerely apologize for the frustration caused by the number of boxes you should have received and the lack of support you experienced. This is certainly not the experience we want for you and your dog. We are committed to resolving this and will review your account further. However, we were unable to find an account under the email you provided. Our Leadership team will reach out to you shortly via the email you provided to gather more details and assist you further. Please keep an eye out for their email, and thank you for your patience and for being part of the pack.Review fromAustin G
Date: 04/08/2025
5 starsAustin G
Date: 04/08/2025
I've always had nothing but great experiences with the super chewer BarkBox if my dogs don't like a toy they replace it. They are always friendly and I've been a member for quite some time nowBarkBox
Date: 04/09/2025
Thank you so much for your kind feedback! We're thrilled to hear that you and your dogs have had great experiences with the Super Chewer BarkBox. It's wonderful to know that our team has been able to keep your pups happy with the toys. We truly appreciate your continued support and loyalty as a member. If there's anything else we can assist you with, feel free to chat, text, or email us at ****************** Looking forward to more tail-wagging moments with you and your dogs!Review fromSammie P
Date: 03/31/2025
1 starSammie P
Date: 03/31/2025
After receiving my first box, I decided that I would cancel my subscription because my dogs got sick from the treats. Ive emailed several times to cancel my subscription and they simply refused to do so and I just received another email stating my order will be shipped on April 1. I responded back again stating that I do not want the product and to NOT charge my account again.BarkBox
Date: 04/01/2025
Thank you for your feedback. Were sorry the treats didnt work out for your pup. Your account has been fully closed, and you will not be billed further. Your dog's health and safety are our top priorities, and wed love to gather more details. Our Leadership team will reach out via a separate email to assist you further. We appreciate your patience and feedbackthank you for being part of the pack!Review fromThomas L
Date: 03/18/2025
1 starThomas L
Date: 03/18/2025
After attempting to change my address multiple times and having issues with logging into my account. One day it says they can't find my email, the next I login and change my address and delete the old ones. My next box still goes to the old address. Ok, I go in and see the change didn't take, so I try again. My next box goes to the old address again. I try to login and once again my email is suddenly not valid. I finally chat and they found my account via that exact email. After 3 months of boxes going to an old address I'm not interested in continuing my subscription. Fix your website.BarkBox
Date: 03/19/2025
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by your boxes being delivered to your old address and the trouble accessing your account online. This is not the experience we want for our customers. We can confirm that your concern was addressed in a chat, and your account has been closed to prevent further charges. Our Leadership team will be reaching out via email for further assistance, so please keep an eye out for that. We appreciate your time and feedbackthank you for being part of the pack!Review fromPeggy D
Date: 03/11/2025
1 starPeggy D
Date: 03/11/2025
I signed up and they were sending toys not appropriate for my dog. I messaged them because each month the toys were not what I said our dog liked. They told me they would switch the plan to toys more suitable for my type dog. (They didn't tell me they were restarting my monthly subscription so added months to my original commitment!) They new toys were worse than the first! I told them my dog doesn't like any type of balls! That's what they were sending! So I messaged again. They said oh, you need the squeaky toys subscription! They said they would switch out the toys to the different subscription. But this time they worded it to where I asked if it was restarting my commitment and they said yes! Each time I complained about the choice of toys they were sending they restarted my commitment! Like blackmailing me to keep extending my original commitment!BarkBox
Date: 03/12/2025
Thank you for sharing your feedback. We sincerely apologize for the frustration regarding the toys not being a great fit for your pup and for any disappointment with your plan commitment. This is certainly not the experience we want for you and your dog. Were committed to making this right and assisting you in transitioning to the Classic plan, which features soft and plush toys. Our Leadership team will be reaching out via a separate email to provide further assistance. We truly appreciate your patience and thank you for being part of the pack!Review fromSamantha H
Date: 02/10/2025
1 starHorrible customer service ***** I have been trying to cancel and no response or no help at all talked to 5 different ppl and they haven't cancelled my subscriptions at all they are more fraudulent than any other companyReview fromTammi G
Date: 02/10/2025
1 starThey say if you need to contact them it has to me through email, text or FB messenger, then they do not respond.I bought a subscription for 2 tecue puppies. The toys were torn apart in less than 30 seconds and are a bowl obstruction Hazzard. I've requested they cancel the subscription and they refuse. I had to s*** off m6 debit card so they can no longer steal money from me on garbage that will kill my dogs.Review fromScott H
Date: 02/05/2025
1 starI have had a couple of years of the subscription and thought I could get out, but no.They don't notify you that your subscriptions is renewing and now I'm stuck with another year of this that I don't want.Review fromJesse J
Date: 02/05/2025
2 starsJesse J
Date: 02/05/2025
I've asked the company via email. Multiple times to stop charging me so much per ****** 42 dollars a box for some goofy toys that dont even last against my pits teeth. I went in my user profile on their website. Turned off Auto renew. Dispite 4 civil attempts. When i ask to cancel or to reduce they claim they have a barkbox lite but want to charge me another pay period by auto renew. When i log back in to turn auto renew off. It automatically snaps back to the 42 a box subscription. These guys are throughly starting to get on my nerves as a company that pretends to be good but there customer service is terrible. I dont reccomend to buy. They certainly are not worthy of a+ from bbb. Honest rating would fit them better at a D+. A dog toy subscription box should be fun. Not abusive. As an enterapernaur myself. I know if you dont have an honest operation your not going to make it far. They dont tell you are signing a contract with 6 and 12 month.The sign up process is very vague. They're customer service says one thing and does another. Personally i just want to cut ties and them to loose my contact info. But i feel thats not how they operate cause the vibe i get is they are a shady company trying hard to look like a God fearing honest business hustle on the surface.BarkBox
Date: 02/06/2025
Thank you for sharing your experience with us. We're truly sorry for the frustration caused by the toys not meeting your expectations and the support you received not being up to our usual standards. This is not the experience you or your dog deserve. After reviewing your account, we see that the plan was not successfully switched to the Lite option, which would have placed you on a lower-priced plan. We sincerely apologize for this oversight. We take full responsibility and are committed to making things right. Weve gone ahead and closed your account to ensure no further charges, and you can expect a full refund for your February payment, which will be credited back to your account within 510 business days. Our Leadership team will also be reaching out via separate email to assist you further. We truly appreciate your patience and feedback. Thank you for giving **** a try!Review fromCourtney L
Date: 02/03/2025
1 starCourtney L
Date: 02/03/2025
Same issues other people have had with them promising they cancelled our subscription and going another 2 months charging us and EVERY month another random employee PROMISING it wont be an issue again. We have put all their negative reviews printed at both our local animal shelters AND pet stores so everyone in our cities knows not to order ANYTHING from them, they refused to refund our money even though I contacted them BEFORE the boxes shipped out. Just dealt with it AGAIN today. If Im charged again next month I will freak out. This is absolutely ridiculous. Clearly theyre hiring people that are completely incompetent at their jobs and should be EMBARRASSED that their employees cant do a simple thing. ******** disgrace of a company. Scam artists for sure.BarkBox
Date: 02/04/2025
Thank you for taking the time to share your experience with us. We sincerely apologize for any frustration this has caused. Were committed to resolving this for you, but we were unable to locate an account associated with the email address provided. Our team reached out on January 9th requesting additional details or an alternative email address linked to your account. Im sorry our email was missed. Please keep an eye out for further communication from our Leadership team so we can work toward a resolution. Thank you for your patiencewe truly appreciate it.
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