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Business Profile

Data Systems Consultants

WeRecoverData.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Systems Consultants.

Complaints

This profile includes complaints for WeRecoverData.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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WeRecoverData.com has 5 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Werecoverdata.com to take all the text messages from one phone number for a certain period of time. It was stated this was a 3-5 day turn around. This first contact was 12/17/2024. I paid for the initial fee of $95 by credit card. Case number: ******. Reference number: ********. I dropped my phone off after the holidays on 1/6/2025. By 1/9/2025, I did not hear back from them. I tried contacting them but did not receive a response. They contacted me on 1/13/2025 by email and said my recovery had been started.The following day ****** contacted me and asked what they were doing with my phone. I told him I needed copies of all the text messages from one phone number and the dates from beginning to end. This was already on my case file. He sends another email asking anything else? I told him no. Werecoverdata.com sent me a list of what the cost could be, not what it was. I agreed to proceed. The next day they sent me a bill they wanted the bill paid before they proceeded. I had already agreed to pay AFTER the work was done. By their emails I assumed it was done and had asked numerous times before when it would be. The time and price was not explained to me up front. They could not get the work done on time and I have been without my phone for 21 days now. Any business I needed to do is lost now. This has cost me more money because I have missed important calls and texts.I have emails from credit cards that transactions were made they knew I wouldnt do. They have reversed charges. This is a crime!I have kept all my email correspondence with them, including invoices and receipts. They are also copied ****** this point I dont care about the initial $95. They have not done the work and kept my phone entirely too long. I want my phone back. Its going to be checked by another company for anything added or deleted from it. I feel they have tried to scam me. I dont know if my phone is even intact. But I want my phone back.

    • Initial Complaint

      Date:01/29/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 13th I dropped my computer off at We Recover.Their promised turn around time was 6-24 hours.I still have had hardly any communication from them and it has been two weeks.I was led to believe that their data recovery team worked on site, then that they were located in *************I do not know where my computer is or what it's status is.I want them to send me my computer back directly to my home address and refund my payment.

      Customer Answer

      Date: 02/25/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding WeRecoverData.com has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *** ****

    • Initial Complaint

      Date:07/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Package containing a hard drive was mailed to the virtual office ************* of data recovery service ***************** at ************************************************************************. Sent via ****** from **************** on 3/14/2024 by myself (*****************************). Investigation by ***** (case ***********) concludes the item was signed for by ***************************** ******* of *********** on March 15, 2024 at 2:26 pm. The storage device held critical records and files. *************************** *************) and ***************** representative ************************* *************)

      Customer Answer

      Date: 07/29/2024

      At this time, I have been contacted directly by WeRecoverData.com regarding complaint ID ********, however my complaint has NOT been resolved because:

      They are as yet unwilling to admit fault in this case. 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *****************************

      Customer Answer

      Date: 08/21/2024

      Better Business Bureau:

      At this time, I have not been contacted by WeRecoverData.com regarding complaint ID ********.

      Sincerely,

      *****************************

    WeRecoverData.com is NOT a BBB Accredited Business.

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