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Business Profile

Bank

JPMorgan Chase & Co.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for JPMorgan Chase & Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,871 total complaints in the last 3 years.
    • 1,716 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/21/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple unwarranted, unwanted calls, every hour daily. When I finally answered and stated cease all contact, do not call, they had already hung up

      Business Response

      Date: 01/23/2025

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of a Bitcoin fraud through Cashapp. I called Chase to report this issue and the customer service representative debited money from Chase account in error. The money was debited to Cashapp. On September 27, 2024, ** ****** ********************** Co. bank returned 4 transactions listed below to Cashapp. According to Chase bank the funds were fully processed and returned to Cashapp. The transactions are as follows: $58.31, 61.58, 97.75, 501.43 Transaction dates: 9/14 /24to 9/16/24. I need help locating the transactions, I checked my Cashapp and the money was not returned. Cashapp is third party merchant. Chase is unable to determine where the money was returned. I have been going back and forth with Chase since September of 2024.

      Business Response

      Date: 01/17/2025

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************** ***** auto has a charge off on my account for a incorrect balance Ive asked to submit documents for verification I have not received and also I have not received a 1099C form that states After a debt is canceled, the creditor may send you a Form 1099-C, Cancellation of Debt showing the amount canceled and date of cancellation

      Business Response

      Date: 01/24/2025

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Chase Bank was not able to complete the wire transfer of funds to my Lender, on a timely basis. Therefore the Lender charged me additional money in the amount of $100. I am attaching two pages , in my own handwriting, of what happened regarding this transaction.

      Business Response

      Date: 01/27/2025

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you."

    • Initial Complaint

      Date:01/07/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received multiple marketing solicitations for people or entities not affiliated with my address. I have emailed the Chief Privacy Officer at Chase on three separate occasions, and received no response. I am a customer of ******************** and have limited the information Chase can share even within the company. I know that companies frequently sell addresses to other entities and do not want my information sold for any purpose.

      Customer Answer

      Date: 01/21/2025

      Better Business Bureau:

      The Executive Office at Chase contacted me to let me know they have removed my address from all marketing program initiatives immediately.

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******** *****



       


    • Initial Complaint

      Date:01/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ?? Complaint Against Chase Bank for Holding Check Funds ??I want to share my frustrating experience with Chase Bank regarding an unreasonable delay in clearing my funds. On 12/27/2024, I deposited a check for $20,000.00 into my account. Over a week later, Chase Bank still hasnt released the funds, causing significant financial inconvenience. I also need to pay a loan amount on which interest is charged daily. Despite explaining this to the branch manager, I was told nothing could be done, and I must pay the accruing interest while my check remains on hold.While I understand that banks need to ensure security with large checks, holding my money for such an extended period without adequate explanation is unacceptable. Despite multiple attempts to contact customer service, I received no clear answers.This situation has impacted my ability to meet important financial obligations, and I feel Chase Banks policies are out of line with fair banking practices.I urge Chase Bank to:1.Release my funds immediately.2.Provide a clear explanation for the ************** their check-hold policies to prevent future issues for ************ a loyal customer, I trusted ******************** Bank to act in good faith. This experience has made me reconsider my options.If anyone else has faced similar issues, please share your story. Lets hold banks accountable for fair treatment! #ChaseBank #BankingDelays #CustomerRights

      Business Response

      Date: 01/21/2025

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec 7th 2024 I attempted to open a saving account and to also check on my stocks and bonds account that I had with Chase Bank since SEPT 15, 1984. Attorneys *********** were handling the two accounts. One o f the accounts were concrete and the other bricks The Concrete stock estimated $750.00, and the Brick stock estimated $1,200. Chase Bank is failing to comply due to a negative transaction. Which I was never penalized for or charged criminally for. They are neglecting to initiate further business with me but also are neglecting to discuss my two stocks/ bonds accounts that I have had with them since Sept 15, 1984. Since Chase is not willing to continue in relationship to my account. I am requesting that they close out both stocks and bonds accounts and issue the funds to me directly. And or inform me of what happened to the two accounts opened September 15, 1984. The Attorney at law is ******* **** contact person relating to this account (stocks and bonds). their phone ************* Address is **********************************

      Business Response

      Date: 01/17/2025

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This event occurred on November 18th 2024 FTC Report number: ********* FTC Report number: ********* IC3 Submission ID: ******************************** Maplewood Police Report* ********** ************************************ (CFPB) COMPLAINT ID: *************** ****** ********* was a co-worker friended on ********. On November 18th she posted a message with approximately 52 pictures of items for sale. The story was her sister in law was going into long term care and she needed to get rid of items in a hurry out or her home. If anyone wanted any of the items they were to inbox her through messenger on ******** When messenged I asked where and when I could pick up the items I wanted. She asked if I it could pay right away so she could remove the items from the cue as things were purchased. I Zelled myself $950 from my Navy Federal Account. I complied to pay but then got a text messages that the $750 Zelle payment was returned. I went to Cash App before receiving that message to send the remaining $200 off of the same account in Chase where the Zelle payment was made. By then I saw the Zelle text and went into my ****** account where **** ******** requested a $700 payment. I then paid the $700 and then got a text message the money was returned from there also. Whilst messaging this person (****** *********), I called ****** to find out why the money was returned. ****** had informed me they did not return the $700 and they also do not send such information via text. When I made that person I was messaging with aware ****** doesn't text message returns. They stopped texting and blocked me from further contact.?I quickly called Chase and spoke with a customer service agent who told me it was impossible for them to send me a text the money was reared because the receiving bank had not received the funds as of yet. So the probability was high I would get my refund. Chase then later let the transaction go through and then tole me they were not going to refund the money.

      Business Response

      Date: 01/22/2025

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

    • Initial Complaint

      Date:01/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife told me that we are being charged a $12.00 service fee for an account that was in my view recently closed. I had retirement checks that were deposited there which were re-routed to a different bank and my last check written on that account was to zero out the balance All checks and the debit card were destroyed after that balance was achieved. Chase does not offer any reasonable way to contact them in a situation such as this. The secure message option on their website does not have an option to contact someone that may be able to help.

      Business Response

      Date: 01/13/2025

      We responded to our customers concerns. We understand that our customer is not satisfied with our response, but without new information to review our decision will not change

    • Initial Complaint

      Date:01/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was the victim of a scam recently, in which I lost $1,020 because the perpetrator impersonated my boss, and CHASE refuses to remedy the situation. I've been a loyal customer for 15 years and this is the response I get after being robbed of my paycheck. They basically blamed me for participating in the scam, as if I knew I was being lied to, and are telling me to kick rocks. A refund like this would be life changing for me and merely a drop in the bucket for this institution that wouldn't exist without people like myself trusting them with my livelihood.

      Business Response

      Date: 01/10/2025

      We responded to our customer's concerns. To protect their privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 01/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [It is truly unacceptable that Chase refuses to protect its customers in situations like this. Many people find themselves involved in such circumstances due to a misunderstanding, which is exactly what makes it a scam. As a loyal Chase customer for nearly 15 years, this incident is a true wake-up call about the institution I've been trusting with my finances and livelihood. These policies need to be revised so that customers aren't left struggling to make ends meet. The reality is that a refund of this nature would be a mere drop in the bucket for Chase, but for me, it could mean the difference between paying my rent or not, having a roof over my head or not. The institution, and those responsible for maintaining such flawed policies, should be deeply ashamed of themselves. I will definitely be withdrawing and closing my account, and switching to a local bank that actually values its customers.]

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** *******




       

      Business Response

      Date: 01/17/2025

      We responded to our customer's concerns. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.

      Customer Answer

      Date: 01/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [I am not satisfied with Chases response to not give me my money back after being scammed.]

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** *******




       

    JPMorgan Chase & Co. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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