Business Profile

Hospital

Ascension Health Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital.

Complaints

This profile includes complaints for Ascension Health Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

404 total complaints in the last 3 years.
80 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/17/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My daughter was born *********. That fall we started receiving bills saying insurance did not cover anything from labor to all of her well child visits after delivery. I called my insurance to see if they received these bills. My insurance stated that these bills should have all be covered, and resubmitted them. I talked with ascensions billing (which is all outsourced), they did not understand any thing I was saying. Months later we finally got statements that insurance had gone through except for one large bill, that said insurance covered $0. I called my insurance, they had never received this bill. I call ascensions billing and tried to explain to them that this needs to be submitted to insurance. This is still ongoing, as my insurance has still not received this bill. I have an outstanding bill of around $4000 that should mostly be covered by insurance. It's been almost a year, I've tried working with ascensions billing multiple times and they do not understand. I've talked with multiple co-workers and friends that have had these same issues with ascension. One person even stated that the best way to deal with ascensions billing it to let it go to collections. Once collections contacts you and you let them know what's going on and that you've been trying to work in out, that suddenly the problem gets fixed. One member from ascension billing told me to pay the bill in full and then send that to my insurance instead. My mycare account states that I have an outstanding balance of around $4000, but when I go to pay the bill, you get directed to a other website where my balance says $0. So, there is no way to pay this bill even if I wanted to.
Business Response
Date: 04/23/2025
Mrs. ***** ******
Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve.
Due to the delay in billing your account was sent to collections in error on 10/17/2024. When the account was sent out to collections the billing process was automatically stopped in our system. Please know that your account has been removed from collections which allows us to now complete the billing process.
When this request was submitted the account was reviewed by our coverage team and the newborn was shown as ineligible, which lead to your account being moved over to self-pay causing you to be billed without insurance being applied. We have since found that that information is not correct, and your account has been removed from self-pay, and a claim has been initiated with Anthem.
Additionally, thank you for your feedback about your experience attempting to resolve this issue with our Customer Resolution **********************. Newborn claims and hospital billing can be complex and challenging for healthcare providers. We sincerely apologize for any frustration that was caused by the delays in billing your account. It is our goal to always provide our patients with an excellent experience and we fell short here.
Thank you for allowing us to serve you.
Customer Answer
Date: 04/24/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

***** ******
Initial Complaint
Date:04/09/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had heart surgery on 02.19.24. My insurance paid over $100,000 for the surgery (which by the way was the third time to try and correct). My portion of the service provided after insurance was $1468.53. Upon receiving the bill, I called and set up a payment arrangement. I was told to pay $61.19 monthly due on the 30th of each month. I promptly started making payments each month over the amount agreed upon. I immediately started getting past due notices, final notices, and collection notices. Each month I call and ask why I received the notices since again I have paid over the agreed upon amount. I am assured each time that it was a technical error and that it had been "escalated". It shouldn't happen again. The next month the process repeats. I have tried calling each month expressing my concern as well as called St. ****** **** and spoke to a cashier who told me she could see that I have been paying and she would have the "escalation" team to call me with a resolution. Then no call. Then today a final notice. I call back only to find out that I have been sent to collections but "rest assured" my issue has been taken care of and my account has been pulled back from collections. They asked that I set up a new payment plan and said to pay $60 every month on the 30th. No matter who I talk to no one and I mean no one can fix this problem. I have no idea what to do at this point. I just need to find someone who could possibly help me before my credit is ruined. My current balance is now $500. They can see all of my payments, they just choose to send me to collections.
Business Response
Date: 04/20/2025
Good afternoon,
Thank you for bringing your experience to our attention, so that we could resolve it and work to improve our experience for our future patients. Our Customer Relations team reached out to you via email to advise receipt of your concern and confirmation it was under review.
You informed customer relations about your concerns in receiving past due statements while being on a monthly payment plan, and the account being transferred to a collection agency.
The customer relations liaison communicated to you via email and explained why the past due notices were occurring; monthly payments were being received/posted by the hospital after the due date which was the first of each month. This caused the system to generate past due statements.
The customer relations liaison also explained this is why the account aged to collections. The liaison also advised the account has since been cancelled with the collection agency and is now ready for a new payment plan to be set up via the online system. To avoid this happening in the future, the payment needs to be received by the hospital prior to the due date.
Additionally, thank you for your feedback on the experience attempting to resolve this issue with our Customer Resolution **********************. We are continuously working with our team so we can resolve
concerns more quickly. It is our goal to always provide our patients with an excellent experience, and we fell short here. Thank you for providing the feedback for us to address your concerns and to improve our experience for all those we serve.
If you have any additional questions, please feel free to reach out.
Thank you for allowing us to serve you.
Customer Answer
Date: 04/23/2025
Complaint: 23184335

I have reviewed the business' response and am rejecting it because:

I am making the payments on time. Which I proved by sending a receipt showing it was made on time. However, the payment is taking a week to post to my account. What is the plan to fix that problem?

Sincerely,

***** ******
Customer Answer
Date: 04/23/2025
Never mind. I am satisfied with the resolution.
Initial Complaint
Date:04/01/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally file a complaint regarding a billing issue with Ascension related to a surgery I had on November 1, 2022. At the time of my surgery, I was covered by two health insurance policiesone through my employer and another through my husbands employer. I provided both insurance cards to the surgical center, and they assured me that they would process the claims accordingly. I received and paid all necessary ****** for services from Ascension, the anesthesiologist, and the doctor. However, in early 2023, I received an bill from Ascension. I promptly contacted them to ensure they had the correct information, and they assured me the issue would be resolved.I did not hear anything further until January 2025, when I received another bill for the surgery from 2022. Upon contacting Ascension Seton, I was informed that some of the original insurance payments had been recaptured due to claims being incorrectly submitted. They again assured me that they would resubmit the claims and correct the issue.However, this week, I received another bill marked past due 30 days, and the amount has more than doubled. When I called for clarification, I was told to wait another 10 days for a response. I also contacted my former insurance providers, but they informed me that they cannot assist because the claim is nearly three years old and past the filing deadline.I am extremely frustrated that Ascension Setons billing errors have resulted in this situation, it's beyond my control. I do not believe I should be liable for these charges due to their failure to properly submit the claims in a timely manner.I am seeking the BBBs assistance in resolving this matter. I have provided a reference number from Ascension Seton. I appreciate any help you can provide to ensure this is addressed promptly, as I do not want to continue waiting for a resolution that may never come.Thank you for your time and assistance.
Business Response
Date: 04/15/2025
Mrs. ****** ******,
Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. We received an escalation for your account in Client Relations on 04/10/2025. You were being billed for a balance that had already been remitted in the amount of $4,698.63. As of 4/15/2025 your account has been reviewed and resolved, your balance has been corrected and reflects a $0.00 balance.
Additionally, we thank you for your feedback about your experience attempting to resolve this issue with our Customer Resolution **********************. There was an opportunity to escalate and resolve this concern sooner. We are working with our team to re-educate on escalations, so we can resolve concerns more quickly. It is our goal to always provide our patients with an excellent experience and we fell short here.
Thank you for allowing us to serve you.
Customer Answer
Date: 04/16/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. Thank you so much for your help in resolving this issue it is much appreciated.

Sincerely,

****** ******
Initial Complaint
Date:04/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had so much issues with Ascension's billing department. I set up a payment plan and then every month I get my statement and it says that I am past due. Every month I call them to pay my monthly plan amount, I explain to them that my statement says past due and they tell me to ignore it. Well last month they sent me to collections even though I had a payment plan. I called to complain, they retracted the collection agency filing, and made a new payment plan. It seems like every month a new payment plan needs t9 be set up for whatever reason and it is so frustrating. The person told me that the old payment plan would be canceled and that the new one would be visible on my online portal. We'll she was wrong. I just got another statement saying that I am past due even though I literally just made a payment 2 weeks ago. This has been going on for a long time. Ascension has a terrible billing system and something is not right. I need to stop getting statements saying that I am past due when I am not. I need my correct payment plan to show up on my portal. I need my statement to say what my monthly payment amount us and I also need future bills to automatically add onto my payment plan. I am completely over calling them every single month and have false information given to me and have to always create a new payment plan. It makes zero sense. There is also some possible language barriers as well when I talk to them every single time. I can't keep having this issue with them, it has brought me to tears. It shouldn't be hard to have a payment plan and make the statements show that every single month. They need to fix this please. The people on the phone are not helping me at all.
Business Response
Date: 04/01/2025
The BBB complaint does not have the signed ***** release. Would you be able to obtain that consent?

Business Response
Date: 04/10/2025
Ms. *********,
Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. Our **************** team reached out to you to confirm the previous regular payment plan has been cancelled by our customer service department.
In addition, the Visit Pay team has applied current open accounts with balances to a new payment plan within the patient Visit Pay portal. Currently the total balance due is $2182.70 and your monthly payment amount is $171.00 due on the 15 th of each month. Visit Pay is self-service, and you will be able to manage your existing and new accounts within the portal.
Additionally, thank you for your feedback about your experience attempting to resolve this issue with our Customer Resolution **********************. There was an opportunity to escalate and resolve the financial assistance escalation sooner. We are collaborating with our team to re-educate on escalations, so we resolve concerns more quickly. It is our goal to always provide our patients with an excellent experience and we fell short here.
Thank you for allowing us to serve you.
Customer Answer
Date: 04/11/2025
I would like to wait a little bit to see how this self pay process actually works correctly and if I am able to add additional bills onto my payment plan without issues like the Ascension lady is saying should be able to happen. I don't want to close this complaint until I know everything is actually fixed properly.
Initial Complaint
Date:03/19/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Beginning of year 2025 I have been receiving a medical bill from ***** ****. This bill is regarding my daughters birth and has originated on ***************. The total amount is $2,140.80 Currently the ********************* has been taken over by ***** ****.After reviewing my collection of bills and receipts it appears to me that I have overpaid and double paid for a service at the hospital. I have paid $584.98 and after my health insurance finalized their claim I had paid $157.30 again for the same service.I would like ***** **** to review this matter and adjust their amount accordingly or issue me a refund so that I can proceed and pay the amount I owe.I have attached supporting documents.
Business Response
Date: 04/01/2025
Please see attachment for business response.
Customer Answer
Date: 04/01/2025
Complaint: 23081178

I have reviewed the business' response and am rejecting it because:
I have been in communicating with the business representative since the complaint. The representative insists the bill of $2140.80 on 01/18/2025 is correct. Which is true, I never said it was not. They ignore my bill of $584.98 on 01/17/2025. I have been billed directly prior insurance involvement. After pointing this out, the representative broke communication with me. As long as I do got receive my refund for the over payment I will not be paying the bill for 01/18/2025.

Sincerely,

***** *****
Business Response
Date: 04/01/2025
Good afternoon,
Thank you for bringing your experience to our attention, so that we could resolve it and work to improve our experience for our future patients. Our Customer Relations team reached out to you via email to advise receipt of your concern and confirmation it was under review.
You informed customer relations about your billing concerns surrounding the birth of your daughter. These concerns involved 3 separate billing statements and led you to believe you had overpaid one of the account balances.
Once the Customer Relations team member reviewed all billing statements that were provided to them, it was discovered that there was not an overpayment. The Customer Relations team member explained via email, that there are indeed separate billing entities involved with this hospital stay.
The Customer Relations team member provided you via email, the contact information for all entities involved, so that you may contact them if needed. As well as explained the outstanding hospital billing statement.
Additionally, thank you for your feedback on the experience attempting to resolve this issue with our Customer Resolution **********************. We are continuously working with our team so we can resolve concerns more quickly. It is our goal to always provide our patients with an excellent experience and we fell short here. Thank you for providing the feedback for us to address your concerns and to improve our experience for all those we serve.
If you have any additional questions, please feel free to reach out.
Thank you for allowing us to serve you.
Customer Answer
Date: 04/03/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
I will proceed and pay the balance due.

Sincerely,

***** *****
Initial Complaint
Date:03/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried 13 times to send proof of payments. I have had 3 ticket numbers and they say they didn't receive my ******** of 3/4/25, *** said I owed $40 for 8/12/24, 9/16/24, 10/9/24 and 12/9/***** of 3/12/25, *** said I owe $40.00 for 10/9/24 and 12/9/24. I hope 8/12/24 and 9/16/24 we're not both sent to Collections. So, per their instructions from different billing employees, I have sent proof to supportdocuments@ ********* on 12/03/24, 1/7/25, 2/7/25 and 3/11/25 crconshoreescalation@ ********* on 2/7/25, 2/13/25 and 2/20/25. *************************************** on 3/4/25 and *** confirmed, also *** confirmed on 3/12/25.I have monthly trigger point shots at Ascension medical building at ******************************************. I should only have one $40 charge for **********************************************************************************************************, not also a hospital charge. I have verified this with their office several times. I spoke with *** at ************ on March 4th and he said they would be taking the 8/12/24 bill back from collections and processing payments for the other three. He said he sent proof again on 3/4/25. I re-sent my proof to ***************************************, which he verified. On 3/12-25 I spoke to *** at ************. He said no proof recorded, pulled up my email with my proof again, told me to ignore the notice and escalating the four payments again. Today 3/12/25 I talked to Joy at ************ and she was quite rude and said the status is, that I owe these. So, back to square one. I have attached proof of what I am being billed today and also the summary of my explanation of benefits from ****************
Customer Answer
Date: 03/21/2025
Ascension billing keeps changing. Attached are proof of payment for 8/12/24 and 9/16/24, just in case.
Business Response
Date: 03/31/2025
Ms. ****,
Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. You reached out to our **************** Team to inform us of a missing payment concern.
As discussed on our call there are no other corrections or adjustments to be made at this time you were advised the payments for the accounts with the missing payments had been adjusted and the payments applied. .
Additionally, thank you for your feedback about your experience attempting to resolve this issue with our Customer Resolution Team. There was an opportunity to escalate your and resolve your concerns sooner. We are working with our team to re-educate on escalations, so we resolve concerns more quickly. It is our goal to always provide our patients with an excellent experience.
Thank you for allowing us to serve you.
Customer Answer
Date: 04/06/2025
Complaint: 23084427

I have reviewed the business' response and am rejecting it because:
**** at Ascension Patient Relations 3/28/25 called to confirm that the $40 payments I paid 8/12//24, 9/16/24, 10/09/24 and 12/9/24 were found and would be applied.
On 4/1/25, ******* from Ascension ************** called, still showing $40 due for 9/16/24 and 10/09/24, looking at the Doctor side, which she is fixing.
She is waiting for ************ for hospital to respond.
Attached current due from Ascension.

Sincerely,

**** ****
Business Response
Date: 04/11/2025
Mrs. **** ****,
Thank you for bringing your experience to our attention so that we could resolve it and work to improve our experience for our future patients. Our ****************** reviewed your account and confirmed the $40.00 copay billed to you on your Ascension Medical Group Physician account was billed in error, due to service payment billed with other procedure code was included. The balance has been appropriately adjusted and the balance for all accounts
referenced is zero. We have also confirmed all patient payments are correctly applied to your Ascension Medical Group hospital accounts.
The ***************************** contacted you on 04/11/2025, to inform you of the billing review response and corrections made to the accounts. It has been confirmed the patient payments have been applied correctly and the accounts referenced in the complaint now have a zero balance.
Additionally, thank you for your feedback on the experience attempting to resolve this issue with our **************************** It is our goal to always provide our patients with an excellent experience and we fell short here. Thank you for providing the feedback for us to address your concerns and to improve our experience for all those we serve.
If you have any additional questions, please feel free to reach out.
Thank you for allowing us to serve you.
Customer Answer
Date: 04/16/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

**** ****
Initial Complaint
Date:03/16/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This involves 2 hospital visits at ******************************************** on 6-14-24. I was seen in the ** and they did not have my correct name or insurance info at the time. I have since contacted them on several occasions and given them the correct insurance info. Most recently, MY INSURANCE COMPANY also gave them the correct info while I was on a 3 way call with both parties. They STILL have failed to bill my insurance for this visit. The individual ** doctors did bill my insurance, so they DO have the correct info. But their billing department is obviously incompetent or intentionally fraudulent and will not bill these claims correctly. I am over this by now and just want them to bill my insurance, I don't know what else to do at this point since they have ignored the fact that I have insurance and they have been provided with that indo on several occasions both over the phone and via their portal. At this point, they need to give ME money for continuing to harass me.
Business Response
Date: 03/28/2025
Good afternoon,
Thank you for bringing your experience to our attention, so that we could resolve it and work to improve our experience for our future patients. Our Customer Relations team reached out to you via email to advise receipt of your concern and confirmation it was under review.
You informed customer relations about the challenges you faced in getting your two accounts billed correctly to the appropriate insurance company. There was also a question regarding a specific charge.
The charge in question was explained to you by the customer relations team member and confirmed accurate.
The customer relations team member communicated with you via email, while working directly with the insurance leadership team here to ensure the insurance was updated and billed. It has been confirmed that both accounts are now billed to the correct insurance, and you indicated to the customer relations team member nothing further is needed at this time.
Additionally, thank you for your feedback on the experience attempting to resolve this issue with our Customer Resolution **********************. We are continuously working with our team so we can resolve concerns more quickly. It is our goal to always provide our patients with an excellent experience and we fell short here. Thank you for providing the feedback for us to address your concerns and to improve our experience for all those we serve.
If you have any additional questions, please feel free to reach out.
Thank you for allowing us to serve you.
Customer Answer
Date: 03/28/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

******** *******
Initial Complaint
Date:03/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,Transaction date 12/01/2024. Amount being charge $210.00. I was told by Ascension billing ***** this amount if for right elbow x-rays i had done at their urgent care on **************************, **. The reason for the dispute is because I am being as if I had x-ray done at the hospital and not at the urgent care. Also, I was not informed by the urgent care staff or imaging staff services that I will be billed hospital fees and not as urgent care fees. I had called their billing department numerous time and had the case elevated to their supervisor ***** and even visited the urgent care for a resolution to be billed as urgent care x-ray without any success. ***** billing supervisor told me it will be elevate; however, I continue to be billed. On 2/28/25, the imaging front desk mentioned, I should've been provided with an estimate statement on the day of service; but I do not recall them providing one; otherwise, I would've been aware of the possible fees. The same staff told me I needed to call the ******* no surprise to file a complaint. At this moment, I am expected to pay this amount. Front and back of the Statement has been attached. Thank you. let em know if you can be of any support. My insurance declined to pay.
Business Response
Date: 03/18/2025
Ms. *****,
Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. Our **************** team attempted to reach out to you on 3/12/25, 3/14/25, 3/18/25 to confirm your balance has been reviewed and adjusted to $0.00.
In addition, the review of your concerns were shared with our Leadership and this gave us an opportunity to improve our processes and to make sure staff was re-educated.

Additionally, thank you for your feedback about your experience attempting to resolve this issue with our Customer Resolution **********************. It is our goal to always provide our patients with an excellent experience and we fell short here.

Thank you for allowing us to serve you.
Customer Answer
Date: 04/07/2025
Firstly, thank you. I am satisfy with St. Vincent response. It is comforting to know that St. Vincent plans to educate their staff regarding this issue so it does not happen again.
On other hand, even after St. Vincent has resolve the issue, I am still receiving bills from ************* regarding this same service for $13.58. I was told this are fees for the physician who read the x-rays. I have attached a copy of the bill for your review. I have called MCB billing and informed them of St. Vincent response. I was told by their representative by the name ******, this is being elevated for review and to check back with them by Friday. I will like to see for St. Vincent communicating with MCB Radiology to clarify any misunderstanding from their part.
Respectfully.
******* *****.
Customer Answer
Date: 04/07/2025
Complaint: 23047242

I have reviewed the business' response and am rejecting it because:Firstly, thank you. I am satisfy with St. Vincent response. It is comforting to know that St. Vincent plans to educate their staff regarding this issue so it does not happen again.
On other hand, even after St. Vincent has resolve the issue, I am still receiving bills from MCB Radiology regarding this same service for $13.58. I was told this are fees for the physician who read the x-rays. I have attached a copy of the bill for your review. I have called MCB billing and informed them of St. Vincent response. I was told by their representative by the name ******, this is being elevated for review and to check back with them by Friday. I will like to see for St. Vincent communicating with MCB Radiology to clarify any misunderstanding from their part.
Respectfully.
******* *****.

Sincerely,

******* *****
Initial Complaint
Date:03/04/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm being billed incorrectly for ***** visit co-pays. Full Details are contained in enclosed file BBB-CoverExplanationOfFiling.Enclosed attachments verify my complaint.
Business Response
Date: 03/14/2025
Mr. ****** ****

Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. Your account has been reviewed by our coding and billing team. It has been determined that the coding was correct based on the services that were provided and billed appropriately.
You were scheduled for a Preventative visit but addressed other condition, complaints and aliment with the doctor. For this you were charge for both preventive and an office visit and the codes were deemed valid. In the interest of ensuring patient satisfaction and your ongoing negative experience, the balance of $25.00 will be adjusted off as administrative adjustment.
Your account has a $0.00 balance because of this adjustment made. Additionally, we thank you for your feedback about your experience attempting to resolve this issue with our **************** team. Your concerns have been relayed to leadership, and we are working with our team to re-educate on escalations, so we can resolve concerns more quickly.
It is our goal to always provide our patients with an excellent experience and we fell short here. Thank you for allowing us to serve you.
Customer Answer
Date: 03/16/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

****** ****
Initial Complaint
Date:02/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They charged me extra for yearly wellness health checkup which was free by my insurance coverage and former years in the same place) without any specific diagnostics or remedy or prescription or examination.just a few discussions as it is normal in a wellness visit.Double checking with their finance team and management escalation didnt work, they dont care.I did pay to prevent any late payment penalty and I highly appreciate it if you could refund the unfair charge.
Business Response
Date: 03/06/2025
Mr. Aliyarzadeh,
Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve.
Our **************** team reached out to you on 02/28/25 and 03/03/25, leaving voicemail messages indicating that the account would be reviewed and updates provided once a determination was made.
Our customer service team member reached out to you on 03/04/25 to communicate the outcome of the review however, we were unable to leave a voicemail.
The review identified that you were evaluated, treated, labs were ordered, and a new condition was discussed, and medications were recommended. Addressing chronic and acute conditions which require additional testing are not included in a preventive visit. A preventive/wellness exam is defined as an evaluation and management (E/M) services provided to a patient without a chief complaint. It is a visit to prevent future illnesses, not to treat the current ones.
Per review insurance covered the preventive visit cpt code ***** and applied $150.61 to the patients deductible. The patient responsibility was $150.61, and you paid $150.61.
Additionally, thank you for your feedback about your experience attempting to resolve this issue with our Customer Resolution **********************. There was an opportunity to escalate and resolve the billing escalation sooner. We are working with our team to re-educate on escalations, so we resolve concerns more quickly. It is our goal to always provide our patients with an excellent experience and we fell short here.
Thank you for allowing us to serve you.
Customer Answer
Date: 03/09/2025
Complaint: 22995832

I have reviewed the business' response and am rejecting it because:

Sincerely,

Aidin Aliyarzadeh
Customer Answer
Date: 03/09/2025
I do not accept the result because:
- Yearly health checkup/wellness always was free (I mean without deductible) in the same location since 2017.
- They charged me extra for a few conversation topics without any specific diagnostics or remedies or prescription.
- It is not a matter of money, it is matter of unfair charges and abusement .
I highly appreciate it if you could escalate it and resolve it to teach them a ****** to not charge the people who may not afford additional unfair costs.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Ascension Health Inc is NOT a BBB Accredited Business.