Reviews

This profile includes reviews for Eyecare Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Eyecare Partners, LLC

  15933 Clayton Rd Ste 210 Ballwin, MO 63011-2172

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  Clarkson Eyecare

  8548 Beechmont Ave Cincinnati, OH 45255

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  Clarkson Eyecare

  3978 Alexandria Pike Cold Spring, KY 41076-1816

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  Clarkson Eyecare

  2498 Dixie Hwy Crescent Spgs, KY 41017-3010

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  Clarkson Eyecare

  10539 Harrison Ave Harrison, OH 45030-1943

Review Details

• Review fromLynn W

  Date: 03/21/2025

  1 star
  I had a routine eye exam on 11/14/2025. When I checked out, I was given the impression that the $49 payment would be all owed. It was routine, with nothing extra done. This week I was emailed a statement showing I owed an additional $50.93. When I contacted the number provided on the statement, they said it was for a ******** co-pay. I did not understand why a routine eye exam would be sent to ********* was told it was because I am diabetic. OK, send me the itemized bill. Have requested the itemized bill 3 times, and EVERY single time I am sent a statement showing the total charge, no details. ******** re-imbursement, my pay at time of service. Nothing that details the $214 total charges. I think I am entitled to know what I am paying for.

• Review fromGregory R

  Date: 01/21/2025

  1 star

  Gregory R

  Date: 01/21/2025

  Clarkson Eyecare: Is Racism or Discrimination at ************************************************************** Rejected at Clarkson Eyecare On or about January 21, 2025, my wife and I visited the Clarkson Eyecare facility in *************, *******, for a pre-scheduled appointment confirmed more than a week in advance. Prior to the visit, I had confirmed that Clarkson Eyecare was part of the Tricare West healthcare network.Upon entering the clinic, the receptionist claimed they did not have our contact number, even though caller ID would have confirmed it. The receptionist further stated that they had no referral for our appointment. In response, we provided a copy of the referral we had on hand, yet another obstacle was presented. The receptionist and another representative insisted they needed a VA authorization number, even though Tricare Select is not VA insurance and such an authorization is typically unnecessary for Tricare ********* wife and I explained that ******* Select does not require an authorization number. However, this information seemed to fall on deaf ears. The staff appeared unwilling or unable to verify the distinction between the VA TriWest portal and the Tricare West portal, both of which are separate systems.From my perspective, it seemed the clinics management was not interested in providing services to an Asian American with a Black American spouse holding a mixed-race baby in hand.While attempting to contact Tricare on my phone to clarify that no authorization number was required for Tricare Select, I was met with continued resistance. As a provider officially listed within the Tricare network, it is unfathomable that Clarkson Eyecare's management would not understand the requirements of the Tricare system. This lack of understanding, combined with the behavior we experienced, strongly suggests to me that the denial of services was a deliberate act of racial discrimination.

  Eyecare Partners, LLC

  Date: 01/31/2025

  We thank this patient for their feedback and for the opportunity to investigate the occurrences that happened when they visited our location. This complaint will be lifted to leadership over the location and someone will be in contact with the patient in the coming days. We thank this patient for lifting this as it presents an opportunity for us to educate our staff regarding the nuances of military insurance and we apologize for the experience this patient had at one of our facilities. We look forward to reaching a resolution with this patient.

• Review fromChris H

  Date: 12/30/2024

  2 stars

  Chris H

  Date: 12/30/2024

  The doctor was great.I ended up having to pay $85 for a pair of reading glasses, that they assured me was only going to be $23. Who wants $85 reading glasses? When I came to pick them up, they told me I had to pay the additional amount because the glasses had already been made. I could pay the additional $40 restocking fee and not get the glasses or the original $23 back ********* insurance says it was billed wrong, Clarkson agrees it is wrong, but it's now been almost 3 months and when I call billing they say they have to look into it.I'm done.

  Eyecare Partners, LLC

  Date: 12/31/2024

  We apologioze for the frustration this patient experienced with his most recent transaction with us. We have lifted to leadership over the office to investigate. We thank this patient for their feedback.

• Review fromJer G

  Date: 12/17/2024

  1 star

  Jer G

  Date: 12/17/2024

  Let me start by saying that I have zero issues with the staff, or the service they provided in store. My problem lies within the billing, which, in turn, lies within the people somewhere along the way. I get a yearly eye exam at Clarkson and have been visiting the Festus Mo location for a few years now. I've always paid my bill the day of service and have never had them bill me for any portion of the service provided. However, this year, I received a bill for $22.50 after I had already paid in full the day of service. When I called their number antalkedlk to billing, I was connected with someone I could barely understand. I asked about the $22.50 and he said that essential, y I paid all but $11.25 for each 2 boxes of contacts. Since I bought 4 boxes, my bill was $22.50. However, he couldn't tell me WHY I owed this because I already paid in full the day of my visit. I said it seems kind of sneaky to allow this surprise billing when the patient paid in full the day of service. He pretty much said, too bad, so sad.When I called the actual ************** the lady at the shop said she would look into and said it appears that the balance of $22.90 was for sales tax. Hold on.... wait, $22.90? My **** says $22.50. She then said she would have her manager look into it and call me back the next business day. So, I still have no answers as to why I have a balance left when I paid in full the day of my service. Where they could improve:Surprise billing. Plain and simple.... if a customer pays in full the day of service, they should NOT be surprised with a bill a month or two down the road. If there was a mistake in the billing, they should be able to tell you exactly where the extra charge is coming from (which nobody can do.)Edit: reading other reviews in various places around the internet, it looks like surprise billing is their new way of stealing YOUR money. Buyer beware. Dont go here!

  Eyecare Partners, LLC

  Date: 12/18/2024

  We apologize for the frustration this patient is experiencing getting answers regarding their bill. We have submitted an inquiry to our insurance posting department asking them to pull the explanation of benefits showing what insurance paid and what the patient should have paid and will contact the patient regarding an explanation for the charges. We thank this patient for their feedback and again apologize that an answer was not given at the time of his call.

• Review fromAnne R

  Date: 11/26/2024

  1 star

  Anne R

  Date: 11/26/2024

  This is only regarding the ****************** for Clarkson Eyecare in general I have been dealing with this department for several months trying to resolve an issue regarding what I paid and what the company thinks I paid I paid in full at a price higher than what they say I paid and that I owe more money The billing department needs to be aware of the facts of the discrepancy. I have sent the documents showing that I paid a higher amount than what they think I paid

  Eyecare Partners, LLC

  Date: 11/29/2024

  We apologize that this patient is having issues with out billing department. We have escalated this to leadership over the location the patient visited and someone will be in contact to assist with a resolution. We thank this patient for their feedback and look forward to working with them in the future.

• Review fromDonald S

  Date: 11/08/2024

  2 stars

  Donald S

  Date: 11/08/2024

  Columbia IL Terrible staff member/friendly doctor. I went to get an eye exam. When I walked in to the store, the front desk worker asked if I had an appointment. I said yes and she asked my name. I told her my name and appointment time. She found my appointment and asked for my id/ insurance. I gave her my cards and said that my insurance has to be run as a medical exam not eye exam. She said that isn't how it works. I said my HR department told me to tell you to run it as an eye exam. She said, "I don't care what your HR department says, we cannot run as medical because we would be committing fraud." I was stunned by the response. I said this is what I was told to do. She said they only way is if you have a medical condition to justify it. She started listing off conditions, which I currently have. I said yes to them. She said, "Well, then what are your medications?" I said I not going to discuss my medical in front of citizens and other employees in the lobby. I said this is a ***** violation for you to discuss my medical in public. I would like to see a manager. She said, "Why?" I said because you are rude. She replied back stating I was rude. I asked again for a manager and she said no. Why don't you get a manager? She said this didn't warrant a manager. I asked for a third time for a manager and she walked away. Finally, the manager said she walked in and came to the front desk. She took my insurance card without restrictions and scanned into the computer. The front desk worker was now at another computer across the lobby. As I was discussing this situation with the manager, the front desk worker again was yelling across the lobby about it. The manager told her to be quiet. The manager gave my cards back without incident and said we will call you when ready. I stepped outside and called their Headquarters to complain. After a discussion, the headquarters representative said they would investigate. I would like an apology.

  Eyecare Partners, LLC

  Date: 11/11/2024

  We sincerely apologize to this patient for their experience at our ********, IL location. Our exams are billed out to insurance companies dependent on the diagnosis that the doctor finds in the exam lane. No specifics of a particular patient diagnosis or medications should be discussed where others can hear and should be treated with sensitivity as this information is private. We have lifted this encounter to leadership over the office who will be reaching out to the patient directly. We again apologize for this experience and will be following up with the staff and patient.

• Review fromShauna J

  Date: 10/21/2024

  1 star

  Shauna J

  Date: 10/21/2024

  Purchase 2 pair of glasses went back to pick them up and can't see. Rep. **** I have to let my eyes adjust to the new prescription . Took them back and was told the ** has left and have to go to a new office because the new doctor do not take my insurance. I have already paid for the service and then said I owe them *****. I'm still waiting on the district manager Cj to call me. Do not go to Clarkson Eyecare in ************** in ******** a rip off

  Eyecare Partners, LLC

  Date: 10/22/2024

  We apologize for this patiednt's frustration. Unfortunately according to our records the purchase of 2 pairs of glasses by this patient was over 2 years ago. As prescriptions are only good for one year, there is not anything we can due regarding these purchases given the expired presciption and the 2 year purchase date. This patient also purchased glasses with us in 2023, however that prescription is also now expired due to a purchase date in May of 2023. In regards to an account balance, there is nothing in our records indicating that this patient owes a balance on any of their former transactions. If this patient has any further concerns, we encourage them to contact the office of their visit in 2023, or our corporate offices at ************.

• Review fromStacy P

  Date: 09/12/2024

  1 star

  Stacy P

  Date: 09/12/2024

  I have never had to wear glasses except readers. This was my first experience buying glasses that I needed to wear at all times. The ** was great but when it was time to pick out frames the ** had to find someone to help me. Once she found someone to help me, that person seemed so annoyed. When I had questions I had to ask someone else. When my person came over, after I waved her over, I asked if they had a pair of glasses I liked in black. Then I asked her how do they looked on me. She says, Im not giving you my opinion because I told you, you needed the ones with nose pads so Im not giving you my opinion. Maybe I was going to buy 2 pairs, she didnt know because she was never around trying to figure out what I wanted or what I was going to buy . I then walked out without buying any. She was so rude. And the sad part I was so excited to finally take that step and go get my eyes exams and to get glasses so I could actually see. People like that do not need to be in a job that is customer facing.

  Eyecare Partners, LLC

  Date: 09/13/2024

  We apologize to this patient for her experience at one of our locations. This should not be the kind of encounter that any patient or visitor to one of our offices has. We have escalated this to leadership over the location to dig into the patient's chart to address this with the employee who helped this patient as well as asked leadership to reach out to this patient to discuss their experience in person.

• Review fromVickie S

  Date: 09/09/2024

  1 star

  Vickie S

  Date: 09/09/2024

  Absolutely the worst in Eyecare! My prescription has not changed, yet my glasses are wrong. Its been 4 months and they are still wrong. Everything is blurry and they still have no clue how it happened. They have my glasses (I paid 4 months ago for), and they dont even care. Will never go back there!!!

  Eyecare Partners, LLC

  Date: 09/10/2024

  We apologize to this patient for the frustration they are having with their glasses, that is not the experience we want any patient to have. Unfortunately we are unable to locate the patient in our system using the email address or zip code provided to match recent sales to the patient's chart. We are happy to assist this patient in meeting their needs and encourage the patient to reach out to leadership at the location they visited or by calling our corporate office at ************ where we can ask additional information to match them to the correct person able to assist.

• Review fromPete K

  Date: 09/09/2024

  1 star

  Pete K

  Date: 09/09/2024

  I asked for a refund on a pair glasses for my son after an order was placed. I called the office and had to leave a voicemail requesting the order to be cancelled and refund later in the afternoon after his eye appointment that we went to with my wife. I did not receive a call back at all. I called back the next day in the morning and finally got a someone the phone. I was told that there was a $40 re-stocking fee for cancelling the order because Clarkson has ONLY A 2 HOUR WINDOW FOR CANCELLING an order for eye glasses and frames. No refund would be issued if I did not agree to the $40 restocking fee. I told them that I called the day before and left a voicemail and I needed to speak with a manager. I was rudely put on hold and a few minutes later the representative said I called after 2 hours the order was placed and therefore there was nothing she could do but refund me the $250+ amount and then charge the $40 restock fee. Also, I was given a manager to speak with after asking for one. Reluctantly I agreed and gave her the number the charged credit card over the phone. I had to repeat it to her several times. Later she calls my wife's phone, as that was the number on record, to advise that the credit card number I gave her was invalid. So went to the location itself to show the representative the credit card in order to receive the partial refund. While there I asked there the policy is stated that you only have 2 hours to cancel an order and about the $40 re-stocking fee. She pointed to a QR code at the bottom of the invoice with very small font printed underneath it stating that it contained information on Clarkson's return policy. I immediately was angry about the fact that the return policy was not made clear at the time of sale and also that Clarkson did make it clear and more transparent of this policy. This is not good business! Clarkson has lost my business.

  Eyecare Partners, LLC

  Date: 09/09/2024

  We apologize for this patient's frustration and will escalate his concerns to leadership over the location to use this for training purposes. As with many custom orders our return policy is specific due to the nature of the order the patient places in the office with us at the time of purchase. When the patient checks out the order is transmitted electronically to the lab, and work on the patient's specific and individualized prescription matched to the measurements of the frame they chose begins immediately. We thank this patient for their feedback and will take steps to relay it to the proper parties for review.