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Business Profile

Telecommunications

Lingo Telecom LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They provided me service, but the building was knocked down four months ago. I've told them to shut the phone off since my contract expired in July, but they kept sending me a bill saying this is the last one you have to pay. Even though I've paid for the past three previous months. And I'm not going to pay this bill for no reason when they will send me another one. Especially when I'm not even using their services anymore.

    Business Response

    Date: 01/03/2025

    We have reviewed the account and see the customer initially requested to move his service. We made multiple attempts but were never able to reach him to confirm needed information for the move so the ticket was closed. The customer did call us back in November and requested to close the account at which time the request was processed. We have issued a credit for the final invoice to bring the account balance to $0.00. We apologize that we were not able to process the move request as he originally requested.

     

    Customer Answer

    Date: 01/08/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ******

  • Initial Complaint

    Date:07/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had Lingo as our business phone carrier. Reinstated Century Link on April 9th, 2024. Called Lingo to deactivate service on April 9th, 2024. Have been receiving bills from Lingo since decativation. Have called Lingo 4 times including today, July 19, 2024 to inquire as to why we are still getting billed for service that they are not providing. Am getting zero resolution from Lingo. CSR said that account has gone to collections but can provide no information. *** also said that the account shows as "inactive". Questioned CSR as to why we are still getting billed, however, CSR had no explanation. We will not be paying Lingo for services that they did not provide.

    Business Response

    Date: 07/24/2024

    We have reviewed the account and see that confirmation has been received that this customer ported to another carrier on 4/30/24. The account was closed on 7/15/24 and will backdate the billing on the 8/07/24 invoice removing the charges currently being billed. We apologize for the inconvenience. 

    Customer Answer

    Date: 07/26/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ********************

  • Initial Complaint

    Date:08/22/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a repeat problem BBB helped me address at the beginning of 2023. I paid my June, 2023 bill on time and online. I received a confirmation #. When my July statement arrived, I was charged double and a late fee was included.I emailed the company at the end of July to attempt to discuss this as my bank indicates there was no electronic attempt to collect payment in June. There was no response to my email. My guess is they don't monitor their customer service emails.The statement does not provide any telephone # to call or a working email address to use to contact the company.The website also is not user friendly to contact the company.I refuse to pay their late fee as I did pay it on time in June.

    Business Response

    Date: 08/30/2023

    We have reviewed the account and show the customer did make a payment on 6/25/23. That payment was rejected by the bank on 6/29/23 stating the account was closed. Thus the invoice amount and a returned payment charge was added to the account and billed on the July invoice. The customer has since paid their July invoice and has been credited for the returned payment fee. We apologize for the inconvenience. 

Lingo Telecom LLC is NOT a BBB Accredited Business.

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