Reviews

This profile includes reviews for La-Z-Boy Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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La-Z-Boy Inc. has 117 locations, listed below.

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  La-Z-Boy Inc.

  1 Lazboy Dr Monroe, MI 48162-5138

  
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  La-Z-Boy Furniture Galleries

  265 Glen Cove Rd Carle Place, NY 11514

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  La-Z-Boy Furniture Galleries

  4054 William Penn Hwy Monroeville, PA 15146

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  La-Z-Boy Furniture Galleries

  3750 Route 42 Turnersville, NJ 08690

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  La-Z-Boy Furniture Galleries

  3750 Route 42 Blackwood, NJ 08012

Review Details

• Review fromStephanie P

  Date: 04/04/2025

  1 star
  We ordered a power recliner for over $2400.00, it stopped working after about after a little over 7 months. Then it took me a month to get a repair man to my house who confirmed the electrical cord is broken, and big surprise, didnt have part on repair day. Read in survey email, it will take another 20 days for the part to come in, and then another 10 days for a technician to come back. So upset, and they dont care that Im dissatisfied

• Review fromRob L

  Date: 02/22/2025

  1 star
  Very bad experience with a rocker recliner I purchased. Basically, chair back does not hold its partial recline position and just falls to full recline. Very noisy and difficult to keep in desired positions as any movement makes chair foot rest move through all positions, clicking loudly!My ongoing effort to rectify the problems included calls with customer service, the general manager, and the Better Business Bureau. One of the store's representative actually responded to the BBB that I wasn't sitting in the chair correctly!! Unbelievable attitude throughout the Lazboy channels.The lack of actual customer service is probably due to many negative reviews indicating decline in product quality!DO NOT BUY FROM LAZBOY.

• Review fromErin S

  Date: 02/08/2025

  1 star
  Went into the ************** ******** today and saw a floor model 5 piece ****** sectional. The price tag said it was $5824 and the original price was $11649 so 60% off. However I was at the same store 2 weeks ago looking at that exact sectional and the price tag said it was $4999 and the original price was $10469 so 50% off. This felt extremely shady. How can the original price change? This is false advertising. It seemed like this was done to make it seem like a better deal advertising it as 60% off the original price when 2 weeks ago 50% off the original price was a much lower number than the now 60% off the original price.

• Review fromArthur N

  Date: 02/04/2025

  1 star
  Very uncooperative in handling our complaint. The store manager never returned my calls even though the lack of proper delivery caused me to fall and break 2 ribs. Poor customer service.

• Review fromWilliam D

  Date: 01/29/2025

  1 star
  Lazyboy is the king of 1 star reviews Does it really matter ?My experience is the same as this crowd of people posted.They wont survive social media with these reviews

• Review fromBill H.

  Date: 01/09/2025

  1 star
  In October we purchased a couch and loveseat from Lazy Boy. Upon delivery we noted the loveseat cushions had several puckers on the back cushions and the fabric was pulling out from the threads at the seams. We contacted the store and spoke with the manager and was told we should contact a different phone number with the complaint. When the condition was explained, and replacement of the loveseat requested, we were told they did not replace defective items but rather attempted repair. A repair man was sent to inspect the loveseat and commented he would order the material for repair. After one errant delivery the material was delivered. The repairman came with a staple gun and did his thing, after almost two months from the original complaint. The results of the repair has left the loveseat with more puckers, only in different places, than the originals. The end results was not the fault of the repair man but the lack of the equipment to properly stretch the material such as would be found in the factory or original place of construction. I would caution anyone considering a Lazy Boy purchase to think twice. Any examination of the delivered goods should be done completely and before the delivery people leave so delivery can be refused, if that would even be to their benefit. Best advice, shop elsewhere.

• Review fromJa W

  Date: 12/18/2024

  1 star
  I ordered 2 power recliners. We received them and they are not the same chair we ordered. The ones we ordered were comfortable. These were like sitting on a hard board. The lumbar when pushed all the way back still took up over have of sitting area. So you set straight up like you had a steel rod in your back. Called within 18 hrs of getting them. No refund but a 20%restocking fee. I returned them to the store. Salesperson had me try the chair I purchased. It was very comfortable. Nothing like the one I received. Lumbar was back where it was suppose to be. Now Im stuck with a store credit and I dont want anything in this store

• Review fromBrian C

  Date: 11/30/2024

  1 star
  Used to be good main reason I went back spent 600 ea on 2 recliners didn't realize they don't use foam or hardwood anymore maybe because their made in ****** never again throwing one away already after a few years....sad

• Review fromDouglas D

  Date: 11/04/2024

  1 star
  Bought 2 chairs a ****** and *******. Trouble with mine my recliner is jammed in upright sitting position .... i cant elevate legs for swelling and have 2 wait 2 weeks for ********** wifes chair reclines not smooth and wakes those sleeping with the snappy bang clunk noise when lowering chair. This is 11/1/24 lazyboy is delivering problems to customers ! NO QC NO PRODUCT TEST. No recline or chair repair 2 weeks.

• Review fromAutumn S

  Date: 10/21/2024

  1 star
  Unfortunately, I have found myself writing basically the same things as several others, and truly wish i would have researched more before spending the money on their product. We've found very poor quality in our recliner that we recieved and terrible customer service to go along with it. It's been a several year process that they've promised to send a technician to my home to fix our recliner that makes the loudest creaking & squeaking, among other noises while being used. It was a fine chair for one month. It turned into a chair with a less than smooth rock that makes so many noises that my family begs me not to use when anyone else is present in the room. When I've called, they've agreed on the phone (from store **** to managers) that it is covered under warranty, that it should be fixed, but no one calls back. They promise to send someone out but no one shows up. It's been a truly miserable process. I hope that in ******* this it saves someone else the trouble we've been through. Get your furniture elsewhere!