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Business Profile

Razors

Silkrazor

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a failure to resolve an issue. (I guess that's what it would be called) I ordered one Silkrazor Order #***** **** Tracking #**** **** **** **** **** **** 29 on June 18, 2022, order total is $25.95. On July 8 I emailed them wishing to cancel my order because it still had not shipped. After I emailed Silkrazor wishing to cancel my order, 2 days later my order shipped. On July 12 I received an email from their company stating that I could send the item back for a full refund once I received it. However, that is not according to their policy. I believe they were trying to get their product back but in such a way so that they did not have to refund my money, so I held on to the item until I could get somebody to issue me a return label. On July 18 I received my package and I emailed them asking for my return label. Somebody responded on July 19, asking if I had received my packaged yet. On the same day, I responded that I had. To this day I have yet to hear back from the company. I have sent them emails on July 27, Aug 1, and Aug 21 asking for my return label. Initially I only wanted my money back, but this is beyond that now. The frustration and the time that has gone into this, the emails, the waiting, that's why I have come to you. I can only imagine how many others they have done this to. They need to be stopped!

Silkrazor is NOT a BBB Accredited Business.

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