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Business Profile

Hearing Assistive Devices

Miracle Ear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

This profile includes complaints for Miracle Ear's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Miracle Ear has 8 locations, listed below.

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    • Miracle Ear

      4800 W Maple St Ste 115 Wichita, KS 67209-2565

    • Miracle Ear

      851 N West St Wichita, KS 67203

    • Miracle Ear

      601 SE 36th St Ste 143D Newton, KS 67114

    • Miracle Ear

      201 N Penn Ave Ste 507 Independence, KS 67301-3355

    • Miracle Ear

      356 N Rock Rd Ste. B Wichita, KS 67206

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Miracle Ear hearing aids [M.E.ha] Jan 3, 2023, have had continual problems. They promised service but had to drive to their office 10 miles away ea time-every few weeks/ months- but their 'fixes'/'adjustments'/& a replacement never lasted. I hoped at least the replacement would last, but no. I'd given up on office visits since they were pointless, took time & trouble w/NO lasting results. ME emails asked for survey but they were long & not directly to M.E.. My complaints had been directly to the office--app 20 over 2 yrs. I've been wearing only the best one for many weeks but it shuts off during the day, tho I charge & clean them regularly. The ha's have been a source of headaches, problems, arguments that they were supposed to solve. I can't depend on them, to the point of possible accident/injury/break-in. My wife will speak right behind me & I can't hear or she'll yell from the next room, I can't hear. So, if she needs help, I can't be sure I'll be able to hear! Since pmt wasn't through M.E. but a loan co they work with, we didn't think canceling would be possible so we continued to pay & try.. But our patience, our hope, is GONE. These ha'l aren't dependable. We don't want to continue paying for service & items that don't work--esp since we're retired. (This report doesn’t include all the issues we’ve had w/the ha’s, nor all our disgust and frustration!) I do ask to keep the ha's, at least for now since they're slightly better than nothing--until I find something else. I will return them later if required. But if we have to return them, we ask for refund for what we paid as well as cancelation of the contract. Minimum request: cancelation of 48 month contract & cancelation of balance due, approx $4000.

      Customer Answer

      Date: 02/03/2025

      Still no response?? The hearing aids continue to fail--though constantly 'nursed.' They are worthless. Let us out of this contract!

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