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Business Profile

Auto Repairs

GS Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a antifreeze link pick up car and notice it was still leaking drove it less than 10 miles

    Customer Answer

    Date: 02/06/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)
    I told him that he didn't show me the old hoses and he didn't give me the old parts someone else look at those same hoses about 2 weeks before and they wasn't bad he charge me for 4 sensors and two cans of break cleaner one sensor had been replaced less than a year ago my turbo was replaced on 04/05/22l paid for him to fix leak and car is still leaking antifreeze now he wants more money when he didn't fix my leak I told him he charge me for something that I didn't need and he needed to make this right and I wasn't gonna pay twice for something he didn't fix and he tried to blame problem on turbo and took it back to where I got turbo done and they said it's the oil cooler and I tried to get him to call the other shop but he wouldn't all I want is my money I paid for leak back
    *** **************** ************************************

    Business Response

    Date: 02/06/2023

    Ms. ******** bought her came in few times. Talked about ABS light on and coolant leak. I check it out and gave her estimate which had testing time included but fought with me about she not paying for time to test system. I worked with her and took off the testing time. I replaced her rear wheel bearing and sensors. Pressure tested it for coolant leak. only place was found leaking was the heater hoses and replaced then and road tested didn't leak. and she don't ask for old hoses. so, they were put in trash. 2 days later she came back said was leaking again. so, pressure tested again. Heater hoses not leaking but found another leak that was not leaking the first time. found a leak from hose going from turbo to upper coolant pipe unit. She had the turbo replaced from another shop. they used old hoses. Found that hose has a pipe and hose section that is held in place by a bolt that bolt is missing and is now leaking. Looked up hoses for that. You have to remove the turbo and exhaust to unit to replace that hose. gave her an estimate for that. would hake 3 hours plus parts to repair that. and parts have to be ordered for fix that. She told me that she would not pay to have fixed, and I need to fix it for free. The total cost to do that is $****** that 3 hours of labor and parts. I took picture of the spot where it is leaking. and showed her.



    Gilbert *********
    GS Auto Repair
    ************

GS Auto Repair is NOT a BBB Accredited Business.

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