Complaints

This profile includes complaints for Gallagher's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Gallagher

  2850 Golf Road Rolling Meadows, IL 60008-4050

  
• 

  Arthur J.Gallagher & Co.

  500 Edgewater Dr Wakefield, MA 01880

  
• 

  Arthur J.Gallagher & Co.

  300 Centerville Rd Warwick, RI 02886

  
• 

  Arthur J.Gallagher & Co.

  2 Monument Sq Portland, ME 04101

  
• 

  Arthur J.Gallagher & Co.

  140 Kennedy Dr South Burlington, VT 05403

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6-6-2024 I placed ordered. Delivered on 6-10-2024 at 2:45pm by ****** ***** driver pulled onto my long driveway, delivered the package, backed down driveway 3/4 then drove on my front lawn to turn around causing damage deep tire marks on lawn. ***** drivers are trained to back into driveways where there is no way to turn around. Due to my rural location, it's impossible to find anyone who would have fixed damage without first paying a large estimate fee. I had no choice but to fix damage myself. Had to travel hours to pick up a tamper fir. Spent over 1 hour fixing damage causing physical pain and injury. I contacted *****, told someone would contact me and no one did. After multiple calls, I finally heard from Gallagher Bassett on 9-4-2024 who is the claims/risk management co. hired by *****. I filed out an online claims form for damage. Months went by, nothing. I sent 7 emails between Sept-Dec. all were ignored. I received a call from their **** on 12-13-24. I put the wrong date of incident on form which was order date not delivery date. I was questioned on tracking # which was a **** #, however, delivered by ****** **** told me this does happen and confirmed ***** delivered (since he knew the incident date was wrong). I received an email from **** 1-8-25 asking me for all the same info. I provided in Sept. and why I waited 3 mo's. to contact them. THEY waited 3 mo's to contact me! Then another email stating there was no visible damage to lawn in photos I sent. That's a lie, damage was very visible. He said tracking # invalid (we already discussed this) that there were no estimates, invoices or receipts and no photos or videos of ***** on my property, so my claim was denied. They knew I fixed damage myself and the reasons why. Not everyone has surveillance cameras. I SAW the ***** driver myself! Gallagher Bassett are liars/thieves/corrupt & highly deceptive! $200 I'm asking is much less for them than going to court. GB is paid to delay, deceive and deny claims.

  

  Business Response

  Date: 04/21/2025

  Gallagher Bassett would like to thank Ms. ********* for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service. Please be advised that Gallagher Bassett is the third-party claims administrator for *****************.   Upon receipt of this inquiry, we were in contact with Ms. ********* about the damage to the property.  IT was deciding that a compromise was in order and claim was settled. A check was issued on April 14th to resolve this matter.  Should anyone have any further questions, please do not hesitate to contact us.

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From 12/23/24 until current date 3/31/25 I have been advocating for my own insurance case against this insurance agency Gallagher Bassett of ***********. I have been misled by this agency, duped by them using policy and procedure to prolong my case from being resolved. To start off the adjuster who didnt even do a full estimate on my vehicle took weeks to have come to my house only to have to wait weeks longer to be told oh well you need to take your vehicle to a shop its our policy to have an estimate, well if its your policy why not do that to begin with. This wasted weeks of time, I was told I need to release the vehicle to them after an agreement was made on what the price of the totaled vehicle would be so that they could have that to send my lien holder their money. I released the vehicle and since that date I have been waiting for my reimbursement( over a month a half later). Because they will not send me any reimbursement until they get the title. They know the title is clean, which doesnt matter because the vehicle was totaled out, and the lien company has their money. Theres literally nothing within my power to stop any process from happening at this point but they are still holding my money hostage.

  

  Business Response

  Date: 04/04/2025

  Gallagher Bassett would like to thank Mr. ******* for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  Gallagher Bassett acknowledges Mr. ******* concerns and regrets his frustration with the process.  On 04/4/25 the Gallagher Resolution Manager issued a check in the amount of $1108.06 (50%) to Mr. ******* via overnight mail. Upon receipt of the title the remaining balance will be issued to Mr. ******* and the matter will be settled.  

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01.29.2025, I sustained an injury at a ******-operated restaurant and subsequently filed a claim with Gallagher Bassett Services, who handles liability claims on behalf of ******. From the beginning, I made repeated, good faith efforts to provide all necessary documentation, including requesting guidance on what specific medical records were needed.Unfortunately, ******************************************* delayed their response for an extended period despite multiple follow-ups. This intentional delay in providing clarification directly impacted my ability to obtain and submit timely documentation. I believe this conduct represents a potential violation of California Insurance Code 790.03(h), which prohibits unfair claims settlement practices, including failure to communicate promptly and effectively with claimants.After several weeks of poor communication and stalling, Gallagher Bassett offered $500 per person a figure that does not come close to fairly compensating for the injury, associated pain, medical treatment, or emotional distress I endured. I even lowered my original demand from $15,000 to $7,500 per person in good faith, acknowledging their argument that medical treatment is my responsibility. However, they have consistently refused to take responsibility for their role in delaying this claim.I have filed a formal complaint with the **********************************, who is currently reviewing the matter. I have also informed Gallagher Bassett that I will be escalating this further by contacting ************************ executive management team and forwarding the entire communication record so they are fully informed of how this matter has been handled under their name and on behalf of their brand.

  

  Business Response

  Date: 04/04/2025

  Gallagher Bassett would like to thank Mr. **** for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  Gallagher Bassett acknowledges Mr. ***** concerns and regrets his frustration with the process.  On 3/27/25 the Gallagher Resolution Manager extended a settlement offer to Mr. **** which was accepted.  The matter is now settled to the satisfaction of our client and Mr. ***********  

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gallagher Bassett is the administrator of workers compensation claims for ***. My Manager at worked faxed the initial medical documentation and a receipt to headquarters in November 2024. My Manager said someone from workers compensation would contact me directly. I did not hear anything from workers compensation the entire month of December and worked in pain in a walking boot (I paid for myself) all through the Christmas season. I did finally get a telephone call from my store headquarters on January 3, 2025 and an email from Gallagher on January 9, 2025. They sent a lot of paperwork which I immediately completed and mailed back. Many emails back and forth which I can supply. On March 2, 2025 I received an email stating that my podiatrist was not an authorized provider. On March 3, ****************************************** my area are authorized providers? As of today March 20, 2025 I have not received an answer to that question. I did try calling the ************* shop near my store and asked if they do cortisone injections and they no - I would need to go to a podiatrist. Then I searched the online Office of Workers Compensation website for a list of authorized podiatrists: there are none within a 30 mile radius of me. I would like for Gallagher Bassett to approve local podiatrists, approve my workers compensation and reimburse me for the 2 walking boots I paid for and the hours I missed which is really not that many so far. This is not a high dollar claim.

  

  Business Response

  Date: 04/04/2025

  Supervisor spoke with the claimant.  Listened to her frustrations with prior **.  Apologized for frustration, but explained that given the late reporting of claim, lack of medicals to support the claim, we stand by our denial. Claimant acknowledged and noted she understands our position. She noted her doctor said he faxed medicals. Supervisor provided our fax number again and injured worker noted she would follow up again once medicals are sent over.  She was grateful for the call from the Supervisor. 

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23093833
  
  I am rejecting this response because:
  Although I do somewhat agree with the response I wanted to add that the medical documentation was faxed by my doctor to my employers headquarters in ******** to their workers compensation coordinator initials HB on March 18, 2025.  She emailed the scanned copies to Gallagher Bassett on April 4, 2025.

  Initial medical documentation had been handed to my store GM in November 2024.  That was a MyChart aftercare summary.  My GM told me that was sufficient to start a workers compensation claim and supposedly faxed it to store headquarters in *********  I was told verbally that our workers compensation coordinator had contacted the companies workers compensation administrator (Gallagher Bassett) to start a claim (that was in November 2024).

  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 04/16/2025

  Supervisor spoke with Ms. ********* regarding the ongoing investigation, denial status, and her ongoing concerns. They did acknowledge to her that we had received the prior medical records earlier this week and dated back to October 2024. We advised that these would be reviewed by the claim technical staff, and she would be notified if it changed our stance regarding compensability on this file.  In the meantime, our denial of the ** claim stands. Ms. ********* advised that if she has further questions in the future, she will direct those to ******.  ****** is a viable contact moving forward, and she has my contact info now as well for future reference. 

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23093833
  
  I am rejecting this response because:  I did respond to the last message from Gallagher Bassett.  It was emailed to me by ******* *****.  I restated again that I had a workplace injury on 9/16/2024 which resulted in calcaneal bursitis, plantars fasciitis, and later achilles tendonitis (later with tears in the tendon).  In addition to qualifying as a workplace injury, I also qualified as an occupational disease (bursitis) under NC Statute *****. I just forwarded it to ****** ******.

  Gallagher Bassett has caused a paperwork burden for me.  I cannot count the number of emails and telephone calls to/from them.  On the telephone they just talk talk talk go on go on go on leading to nothing it seems in attempt to psychologically disturb me.  They are the most inconsiderate unsympathetic burdensome company I have dealt with in a long time.  In addition to the foot injuries, I contracted an eye problem there at work and that has not resolved itself yet either (it is not on the list of occupational diseases so I did not pursue it but it is very uncomfortable and I have not been able to go out and look for a new job yet).  I am hoping that the workers compensation will be paid soon.    

  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/14/2025 My vehicle was struck by semi truck failing to maintain his own lane of travel. I immediately reported the incident hoping to come to a quick resolution unfortunately the agent handling my claim seems to be consistently out of office and unresponsive. Due to the negligence of the other driver, I am left without a vehicle or a way to get to work. I have provided the agency with all requested information to include going above and beyond to provide dash cam footage of the incident showing their operators fault without a shadow of doubt. I expect to come to a favorable resolution and an acceptable timeframe however, that is difficult to do when these agents do not answer their phones or return calls.

  

  Business Response

  Date: 03/26/2025

  Gallagher Bassett would like to thank Mr. ************  for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service. Please be advised that Gallagher Bassett is the third-party claims administrator for *****************.  This was a disputed claim initially and a thorough investigation was needed to make a liability decision.  As further evidence was provided, we reached out to Mr. ****** on March 26th and confirmed we will be confirming the amount of damage to his vehicle with an appraisal. Once the damage amount is confirmed we will be working towards a settlement of the Property damage claim.  Should anyone have any further questions, please do not hesitate to contact us.

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23097258
  
  I am rejecting this response because:
  I am unaware of a Mr. ******* Furthermore, I will consider this claim resolved when all aspects of the claim have been handled.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/1/24 a Fed Ex truck backed into my Ram which was parked in my driveway. After nearly 45 days, Gallagher Bassett, the Claim Administrator, agreed to fix my vehicle knowing there was exhaust damage from the hit. Here we are 3.5 months later and they are denying the exhaust fix and will not provide a way to dispute their appraiser. I have spent endless hours trying to get my truck back to how it was. It has been at the shop for 3.5 weeks and still not fixed as they refused to fix despite professionals and pictures showing the exhaust leak is due to the hit my truck endured. I would like for Gallagher Bassett to fix my truck completely including the mechanical, not just the visual.

  

  Business Response

  Date: 03/31/2025

  Gallagher Bassett would like to thank Ms. ***************  bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service. Please be advised that Gallagher Bassett is the third-party claims administrator for *****************.  Upon receipt of this inquiry we reached out to Ms. ****** to review the matter. There is a question  if certain damages and repairs are a result of the accident. To help resolve the issue  we have requested another Independent Appraisal company to review the claim, estimate and photos  to help determine causation . Once the results have been received we will reach out to Ms. ****** to see if we can resolve this matter . .  Should anyone else have any further questions , please do not hesitate to contact us.

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23093363
  
  I am rejecting this response because I have requested they reach out to the ****************** at the dealership fixing my truck for a detailed explanation of how the exhausted was damaged in the accident and they have not.  They are only going based on pictures.  I should not be out nearly $1,000 due to damage to my truck because ***** hit and has refused to provide their video showing just how hard they hit my parked truck that it pushed my truck several feet forward in my driveway.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 04/10/2025

  Gallagher Bassett would like to thank Ms. *************** following up on this claim.  We view feedback as an opportunity for us to improve our overall service. Please be advised that Gallagher Bassett is the third-party claims administrator for ******************  As stated in our original response we were looking over the claimed damages that were originally rejected.  Based on review of the appraisal and a conversation with the Body shop it was agreed that we would issue a supplement check concerning the disputed damage. A check was issued on April 7th for an agreed amount to the body shop. This should resolve all outstanding issues on the claim.   Should anyone else have any further questions, please do not hesitate to contact us.

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gallagher Bassett is the insurance company for *************, the property management company involved in the incident below:My family: wife, twin 15-year-old daughters and 12-year-old son, had been shopping at the ************ in ****, ** on the night of Thursday, December 12th, 2024. My girls are learning to drive and have their permits. On this night, my wife ***** was in the passenger seat instructing my daughter as they left World Market. It was just after 6pm, and already ******* daughter was attempting to exit the parking lot to the south, making a right turn onto the parking lot service lane toward *****************. A car was travelling from right to left, so as my daughter made her right-hand turn, she stayed close to the curb on her right hand side to give as much distance as possible to the (now oncoming) ****** the dark, and unnoticed, a large landscaping rock that had obviously been dislodged from the island on which it had been placed, was sticking about a foot into the travel lane into which my daughter had turned.Several days later, the rock had fallen off the curb. It could be seen that the rock had previously been resting on the curb, with a large portion of the rock sticking into the travel lane. At a height that would have been difficult to notice, even in daylight... as you expect the rock to be inside of the ******************... not sticking a foot into the travel lane!The side of our ***** Odyssey caught the projecting rock, and it tore down the side of the car. It left a long line of caved-in sheet metal on the passenger side door and passenger side sliding door. The plastic trim piece on the bottom of the car was ripped off.I am looking for Gallagher Basset, or Ball Ventures, to cover the cost of the repairs to our family car, the cost of a rental car while the car is out of commission, and $100 month (currently $300) for work I've put in pursuing the matter and receiving only excuses in return.

  

  Business Response

  Date: 03/21/2025

  Thank you for your patience while we reviewed your claim.We acknowledge that there were some delays in our investigation as we gathered the necessary information, and we apologize for any inconvenience this may have caused. At Gallagher, we are committed to providing excellent customer service and efficient claim resolution.
  We understand that you have been in contact with your claim representative at Gallagher Bassett. An estimate was requested on March 18th, and once we receive it, we will work with you promptly to resolve your claim and make the necessary payment for your damages.
  Please feel free to reach out if you have any further questions or need additional assistance.

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23071328
  
  I am rejecting this response because:

  We are still in the process of resolving this issue.  We are on track for a satisfactory resolution but are not there yet.

  Sincerely,
  
  **** ***********

  

  Business Response

  Date: 03/28/2025

  We understand that you were in contact with your representative at Gallagher Bassett on 3/27/25.  You informed him that you would need some additional time to provide your estimate.   Once you have an opportunity to provide the estimate, we will follow up promptly with you to resolve this matter. 
  

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A driver from a company employed by ************************************* (which Gallagher Bassett represents at the 3rd party for the business) clipped the side of my vehicle and there has been no response from the adjuster working on the case via phone or email. This incident has resulted in leaving my car undrivable due to the damage obtained there as been no resolution by this resolution manager or any follow up regarding the status of this claim. Resolution Manager assigned to this case: **** ********

  

  Business Response

  Date: 03/19/2025

  Gallagher Bassett would like to thank ********* ***** for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service.  Gallagher Bassett has communicated with ********* ***** that we are not the appropriate third-party administrator for this claim and company.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding the mishandling of my claim with Gallagher Bassett for damages caused by a ***** driver.On December 9, 2024, I was driving a rental vehicle through Turo when a ***** driver caused significant damage to the car. I took the picture of the ***** truck that hit me and also reported to the poloce. I promptly filed a claim and provided all necessary supporting documentation, including a detailed collision report and repair estimates.Despite providing clear evidence that the ***** driver was at fault, Gallagher Bassett recently informed me that the claim will be denied due to "lack of evidence." This decision is unjust, as the available evidenceincluding the collision reportclearly supports my case. Additionally, **** has now informed me that I am responsible for over $4,400 in damages because the claim was ********* a college student, I am unable to afford this amount, and I should not be held financially responsible for damages that were caused by the ***** driver. I have made every effort to cooperate with Gallagher Bassett and have provided all requested documentation. However, the denial of my claim despite the available evidence is unacceptable and has placed me in an unfair financial position.I am seeking a fair resolution where Gallagher Bassett properly investigates the incident and approves the claim based on the evidence provided. I am also requesting that Gallagher Bassett communicate directly with Turo to resolve this matter.Please address this issue promptly. Thank you for your attention to this matter.

  

  Business Response

  Date: 03/20/2025

  Gallagher Bassett would like to thank Ms. ************ bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service. Please be advised that Gallagher Bassett is the third-party claims administrator for *****************.  Upon receipt of the inquiry,we contacted Ms. *** and further discussed her complaint.  We thoroughly explained that based on the evidence presented, we were unable to find sufficient proof that our client was liable for Ms. **** damages.  We further explained that while were unable to move forward with Ms. **** damages at this time, we would be more than welcome to review any additional evidence Ms. *** wishes to present, which she feels could prove her case. We are confident at this point that we have resolved Ms. **** concern. However, should you have any further issues, please do not hesitate to contact us. 

  Customer Answer

  Date: 03/21/2025

   I would like to clarify that I have already sent additional evidence to Gallagher Bassett on March 17, and they informed me that they would look into the matter again on March 18, including reviewing the height of the scratch. Since they are still actively reviewing the case and have not yet provided a final response, I dont believe this concern has been resolved yet. I am still waiting for a follow-up from Gallagher Bassett regarding this matter. 

  

  Business Response

  Date: 04/02/2025

  Gallagher Bassett would like to thank Ms. ******************* additional review of this matter.   We view feedback as an opportunity for us to improve our overall service. Please be advised that Gallagher Bassett is the third-party claims administrator for *****************.    To clarify the vehicle involved in the claim driven by Ms. *** was a rental vehicle owned by Turo rentals. Upon further review we are unable to consider damages claimed by ****.  **** could not confirm the height of the damages on their vehicle as it related to anything on the ***** vehicle. No damage noted on the ***** vehicle which would indicate the vehicle was involved in an accident and no evidence to support ***** was liable for an accident.  If there are any questions, please feel free to Contact us. 

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23044368

  
  I am rejecting Gallagher Bassetts response because it does not adequately address key aspects of my claim.  
  
  1. Height of the Scratch Gallagher Bassett stated that **** could not confirm the height of the damage in relation to the ***** vehicle, but they did not clarify how this determination was made. I need further clarification on whether the height of the damage was properly assessed against the dimensions of the ***** truck.  
  
  2. Additional Evidence Not Considered I have submitted further evidence proving that the ***** vehicle caused the damage to my rental car, yet the response does not acknowledge or explain why this evidence was not taken into account.  
  
  Without properly addressing these concerns, I do not believe the claim has been fairly evaluated. I request a thorough review of the new evidence I provided and a clear explanation of how the decision was made.
  
  Sincerely,
  ******** ***

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/16/24 a FedEx driver caused damage to our home (personal property) in the form of a damaged electrical *********** (see photos). I have filed a claim with the insurer for ****** who is Gallagher Bassett (Claim ************). Despite a police report and overwhelming evidence of Gallagher Bassett's client being at fault, they have denied any responsibility and closed the claim on their end without a resolution. I have followed up multiple times with the adjuster and supervisor and no longer am receiving a response. We are seeking a settlement for the damages caused to our personal property immediately.

  

  Business Response

  Date: 03/13/2025

  Gallagher Bassett would like to thank Mr. **** for bringing this matter to our attention.  We view feedback as an opportunity for us to improve our overall service. Please be advised that Gallagher Bassett is the third-party claims administrator for *****************.  For this loss ***** was driving down a public road and came into contact with a low hanging wire. The wire puled the service drop line causing damage to Mr. ****** Home. We confirmed the minimum height requirements for power lines on public ********** 15.5 Feet.  The height of the ***** vehicle is 13.5 Feet. There is no liability on behalf of *****, and this was relayed to Mr.****.  We also were able to advise him of the name and contact number for the ********** company to file a claim.  If anyone has any questions, please do not hesitate to contact us.