Complaints
Customer Complaints Summary
- 100 total complaints in the last 3 years.
- 18 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Scotsman ice machine from abt. Since installation, I have had nothing but problems. The warranty expired but they are continuing to honor the warranty by sending technicians from ******** Appliance Repairs to our house to attempt to fix. After at least 10 service calls to site, I am still without a functioning ice maker. I want the ice maker replaced as I believe I got a lemon. When I called and spoke with ****** at any service, she offered me a discount on purchasing a new one. This is ridiculous and I am losing my patience. When I mentioned that I may have to file a civil suit; ****** abruptly ended the phone call, despite my multiple requests to be transferred to her manager.
Business Response
Date: 03/06/2025
The manufacturer was out recently and changed the pressure switch and rerouted the drain. They tell us the unit is now operating properly.Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
While delivering and installing the washer/dryer combo, the installers broke the trim off the floor. The pieces were hidden inside the closet after they reinstalled the doors and claim they did not do this. The damage was noticed after they completed the job.Business Response
Date: 02/19/2025
We are sending a ********* to repair/replace the trim on 2/28/25Initial Complaint
Date:02/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Whirlpool refrigerator with the ice maker in the door. Its been 4 years and suddenly pieces of plastic are falling out with the ice (into my husband and son's cups)! Thank goodness they noticed this before adding water and just drinking away! This could've been a trip to the *** I called the store, spoke to the manager ***** who informed me the best he could do is offer a service company to come out with a 20% discount but I am to pay for the service call. So I then called ********************* safety department, told them of this awful safety problem. They sent out a service company who determined there is a safety issue with the ice maker. Whirlpool then determined that the whole refrigerator needs to be replaced since its a defect/safety issue. Whirlpool told me I have to pay for a new refrigerator of my choice, but I will get 50% off MSRP price! I don't understand why "I" have to pay for a defective fridge that they even verified as defective and a safety risk! My out of pocket expense for the exact same fridge would be around $800 or more! I am definitely not happy with the customer service at *** or at *********. I don't have the extra $800+ right now to get a replacement.Business Response
Date: 02/11/2025
I have reached out to ********* and the consumer. We are working together toward a solution.Initial Complaint
Date:01/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a kitchen appliance for $826. When customer service emailed that it was on backorder, I cancelled the order in writing, and was told the order was cancelled. That was Dec 18. It's now Jan. 18 and ABT has still not returned my money, despite the fact that I called a week ago and was told 'Oops, the order was not voided correctly. I'll put through the refund right away.' This now feels like a scam and no accident -- I won't be surprised if ABT is routinely in the 'business' of not issuing refunds in the hopes that customers won't notice.Business Response
Date: 01/23/2025
I am sorry for the inconvenience regarding the voided order. The order was voided as requested and refund made on 1/21. It looks like there was a duplicate order in december that was voided, casuing the *** to believe the order had already been voided.Initial Complaint
Date:01/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased an electric stove w cooktop and warranty march 2024 Out of nowhere at no fault of our own there's now a giant chunk taken out of the cooktop and we can not use it. **************** indicated it would most likely be cosmetic and the part be replaced even though we have warranty.Business Response
Date: 01/07/2025
From the picture provided, it is pretty clear that something was dropped on the cooktop cracking it. Physical damage is not covered by warranty. I would be happy to order the cooktop and supply it at our cost, and isntall it at no charge.Customer Answer
Date: 01/07/2025
Complaint: 22765699
I am rejecting this response because:Rejecting because on record i have GE is providing the cooktop and ABT indicated they would install no charge
Nothing was dropped or it would be spider cracked vs chunked out. Pretty disgusted aBT wud be quicm to suggest that
Sincerely,
********* ******Business Response
Date: 01/07/2025
If ** is providing cooktop, we will gladly install it.Initial Complaint
Date:12/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased this product in good faith. It wasnt working properly at the time of delivery. I didnt know from the time of delivery the unit was making noise at different times. This was my first time purchasing a front loader washer. I didnt know it was bad. I called and explained the situation. I was told I could only get it repaired. The washer was sold in bad faith. It was a lemon from day one. Now no one wants to take it back nor exchange it.Business Response
Date: 12/13/2024
Our technician is going out today to complete the repair on the machine. If the unit is not repaired today, I will be happy to exchange it.Initial Complaint
Date:12/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Defective ** Refrigerator Under Warranty.Business Response
Date: 12/07/2024
I am sorry that the consumer was so upset with us. The reality of the situation is that neither the *** warranty or our extended warranty covers cosmetic damage or physical damage to the product (i.e. dents, scratches, cracks to plastic, etc). The warrantees fully cover functional parts and the labor to replace them. This fridge was delivered in July of 2023 with no damage to the bin in question. In spite of all of this, our store manager spoke to the consumer and agreed to replace it at no charge, Service call is scheduled for Monday 12/9.Initial Complaint
Date:11/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*** has a price match guarantee. I found a microwave model # PWL1126SWSS from ** on **********. Knowing Abt has a better return policy (30 days vs 2 days only for damaged merchandise) I wanted to purchase through ***. *** seeing the vast price difference, They offered 1300 and began making up claims like it was a fake listing. Then it was a mistake on *********** website so they won't honor a price match. I can confirm after purchasing it through ********** that it was not a fake listing and *** broke the law not honoring a price match.Business Response
Date: 11/13/2024
When the model number in question is entered on **********'s website it does not return a result. We believe this was a pricing error on ************ website that they have since corrected. The price he is requesting is less than half of dealer cost. It is simply not a legimate price.Initial Complaint
Date:10/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In October 2023, we submitted our Apple MacBook Pro for the repair at *** Apple Repair. The issues included ******** and Burning Smell. The logic board was replaced, and we were told it was fixed, we paid deductible $299. However, we noticed reduced performance and ongoing issues until it eventually stopped working again. Unfortunately, after each repair, it returned with the same or new issues: port and power problems, poor battery performance, overheating, shutting down during use, long charging times, and sudden screen dimming. The logic board was reportedly replaced four times ( I highly doubt it) and we were assured that the laptop underwent thorough diagnostics, yet the problems kept coming back. Our charger and hard drive were checked twice, and no issues were found with them. We kept telling them that something hadn't been replaced, which was probably causing the recurring problem, but all we got were mocking smiles and some eye-rolling from certain employees. After all, what could we possibly know in the presence of such experts, right? Their arrogance and disregard for the issue led to further damage, so they accused my husband and me, claiming that since our AppleCare was nearing its end, we were causing the problem (how convenient), using the same devices they had thoroughly checked. One of their employees arrogantly stated "You're not getting a new laptop anyway." So they considered this as "abuse" at that point and we were charged again and paid deductible $299. After 5 repairs and numerous visits to the ******************* at ABT Electronics, a miracle happened, I guess they finally replaced the part that was damaging the laptop, and it was actually fixed. After a year of efforts, it finally works as it did the day we bought it.Chapeau bas to the so-called Apple and Connect Techs technicians. Absolutely outstanding result. Now I fully understand the frustration of other customers I saw there. Never again this place, these people, or this company!!!Business Response
Date: 11/16/2024
I am sorry that it took multiple attempts to fix the laptop. On two of the repairs, it was actually sent to ***** to fix by their technicians. It is never our intent to deliver a product that is not completely repaired.Initial Complaint
Date:10/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/22/2024, I purchased an ice maker through ***. Item was delivered and installed on 10/22/2024. Due to the ice maker being incorrectly installed, the ceiling tile in my basement (below the ice maker) sustained water damage. In addition, we cannot use the ice maker because it leaks! I attempted to contact *** for assistance but I was told that because the problem was with the installation, I needed to contact the installation company which was *********. When I called whirlpool, they told me that they just deliver appliances and installation is not covered and therefore I need to take this up with ABT. I did NOT hire this third party company. This third party was hired through *** to deliver, install and haul away appliance. Someone needs to take responsibility not only for the shoddy installation, but the damage to my home. Im extremely disappointed that neither company is willing to take responsibility for this! In the meantime I still dont have an ice maker that WORKS without leaking plus damage to my home.Business Response
Date: 10/31/2024
I am very sorry that the unit leaked and caused damage to the customer's home. I will reach out to whirlpool and ** **** to see what can be done to get this rectified.
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