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Business Profile

Colleges and Universities

University of Illinois at Chicago

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for University of Illinois at Chicago's headquarters and its corporate-owned locations. To view all corporate locations, see

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University of Illinois at Chicago has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attended University of Chicago in *********. Everything was paid for through my financial aid grants from the federal/state ***** and scholarship I received from ***. I was always told that nothing was owed and I had a zero balance.I was not made aware of an owed balance from *** till the year of 2024. They now say I owe $4476.06. Part of that is $1546.30 in late fee and past due payment that my account acuquired as they stated I was on a payment plan. They advised they sent letters in the mail and through email. Nothing was ever sent or received through both email/mail. No phone call to advise of an owed balance. Nothing I never approved a payment plan, never provided *** with my checking account info or approved of any payment plan. Financial Aid was paid out through the State and Federal grants to the university and now want to say that this was not cover. I should have a $0 balance with the University. Keep in mind the ******************** says I have a $0 balance when I call them. Please help me get this resolved and my balance updated to $0.

    • Initial Complaint

      Date:11/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cant access my student email and according to the IT department it is supposed to be securely forwarded to my personal email address of ******************** however I am not receiving very important emails. For example I purchased discounted student tickets to an event tomorrow that I have not received and are not being forwarded but should have been

    University of Illinois at Chicago is NOT a BBB Accredited Business.

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