Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial window installation was performed on 10/11/2022. Multiple issues reported on 10/15/2022.Business came out on 10/19/2022 to take photos. Business said he would recaulk the windows and fix the issues.. On 11/11/2022, window manufacturer came out and resealed gaps inside window frame. On 12/23/2022, we noticed windows not sealed/caulked properly. Moisture and dirt in corners due to improper window caulking, multiple gaps, window frame sinking. Business owner denies and again said it just needs a little caulk. We had multiple window companies provide us their opinions. All confirmed windows were installed improperly. Business owner became less receptive to our concerns and phone calls. On 7/3/2023 we noticed a large gap, approximately 1/2 inch across the full length on top of the 2 window sets. Business came over on 7/6/23. Again he said it needed to be caulked. His installer would not be available until week of 7/17/23. Later we found out his installer was no longer with the company and he had a new installer. The new installer came over on 8/14/2023 to view the job. He immediately stated the windows were not installed properly and needed to be replaced. He told business the same. Windows are still under warranty period. On 9/1/2023, business owner told us he will replace the windows and he placed the order for new windows. We have made numerous follow up calls for window status. Business does not return the calls. When we did receive a response, we have been given multiple stories as to the status of the windows (such as, they are in production, or he doesn't have the money right now to pay for them). As of this date, 5/28/2024, we still have no windows installed, nor have we been provided a date as to when we can expect to see them. We are seniors on a fixed income, and we really need someone to assist us with this issue.

  

  Business Response

  Date: 06/06/2024

  I am not arguing with what *************************** mentioned in his complaint. I mentioned to ** that would take of the matter one window at a time. I ordered the new window in December I put money down on the window from Climate Solutions in ************* ********. When the first window was finished end of January I gave Climate Solutions more money. But February March and April sales was flat and I couldnt give Climate Solutions any money towards the window in the month of May sales picked up again and gave Climate Solutions more money covering 1/2 the cost of the window. ********************* didnt believe me so I my sales rep ******* call ********************** to confirm what was going on. I will be giving Climate Solutions more money next week and 3/4 if that window will be paid for and hopefully we will install that window beginning of July 2024. I also try my best to satisfy my customers. I didnt expect the economy to slow down this fast. But we will take of problems thank you ****** Uhlmann Uhlmann Home Improvement Inc.
  ****** Uhlmann
  Uhlmann Home Improvement
  Sent from my iPhone

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 21771772
  
  I am rejecting this response because:  ********************************************** has promised us resolution of this horrible window project for over a year . Initially it was bad caulking and paint nicks in the window and residue on window frames.  Next it was huge gaps in the window frame due to no sub sill foundation installation.  Once he did  finally acknowledge there was an issue on his part, (after many months) we were told he would order new windows.  We were told this in August of 2023.  In September he said they should be ready soon.  Waiting for the glass to come in.  Then on November 17, 2023, he said windows would be ready to install in mid December. Now he tells you he ordered in December.   Then on December 29th, 2023, he stated the window are ready and when the weather breaks he will call to install.  No mention at that time that he had to pay any monies.  On 2/20/2024, called Uhlmann's office and was told he was on vacation in *******  Since February of this year, we have reached out to him numerous times, only to be given another story.

  All we want is our windows properly installed, or our money back.   As you can tell from this written communication, we hesitate to believe him since we have been told many lies as to when we should expect resolution.  What reasoning is there to believe he will follow through on his response  to correct his mistakes on this project?

   Sincerely,
  
  *******************************

  

  Business Response

  Date: 06/20/2024

  As I said in my first statement to the BBB I will take care of this job.

   

   I am sending climate solutions a payment every week to get this paid off.

   

   ****** Uhlmann

  Uhlmann Home Improvement    

  Customer Answer

  Date: 06/27/2024

   
  Complaint: 21771772
  
  I am rejecting this response because: I have not heard from ****** Uhlmann since april. He promised me he would call me early may with a install date. I have contacted the manufacture of the windows, climate solutions. They indicated the windows are still in their warehouse as of today June 27 and still not paid for. They said that ****** has issues. ****** has to contact me ASAP with an install date. He promised that he will install in July, that is in 4 days. I need resolution.
  
  *******************************

  

  Business Response

  Date: 07/11/2024

  Hopefully by the august 15,2024
  ****** Uhlmann
  Uhlmann Home Improvement

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21771772
  
  I am rejecting this response because: Again we are being given another installation date.  This is very apparent the business is not reputable and not standing by their words.  As you can now see, he continues to extend the supposed date for installation and correction of his errors. 

  **************** stated to you that he will have completed  all the necessary work by August 15th.  However, the last communication we received from him, dated July 12th, 2024 stated he did not know when he would be installing the windows.  He still needed to pay off the windows and pay his installer.  BTW, we do NOT want the same installers for this repair/replacement!!

  What is the truth??

  We have been promised correction to his errors for over a year now.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON MAY 30,2023, we entered into an agreement with Mr. ********************** to have (5) broken hinges/linchpins repaired for (5) of our home's crank-out windows, so they could open again. His charge was $1755, and we put down $500. (It was a steep price (overcharge), but we were eager to get the windows fixed when nobody else could.).He said he was going away for (2) weeks but would have his man call us during that time. No- one called. When **************** returned, we called him again and same thing, no call from his employee. After we kept prompting him, the worker finally SHOWED UP ON JULY 24 and didn't have any parts, but did manage to fix one window with the existing part that WE ALREADY HAD. (We also discovered that only a total of FOUR, not 5 windows needed to be fixed.) The worker said he needed to order parts (What was he doing for TWO months.??) which would take about (3) weeks. No one showed, no-one called. Finally, on AUGUST 24, we called Mr. ******* and told him we no longer wanted his services and to send us our $500 refund. He said he would call us to let us know when we could pick up the check.. On August 28, he called and stated he had decided to REFUSE our refund because "we had a contract". He did NO work for us, had us hanging for THREE months, and did not honor his contract. We hired him in good faith, only to be disappointed by his apathy and arguments. He is clearly stealing our money ! Please help. $500 is a lot of money to us!

  

  Business Response

  Date: 08/31/2023

  Yes on May 30 we enter into an agreement with ***** and *************************** at ************************************************************************************. My original appointment was approximately 10 days prior to 30 of May where I quoted them the price. I called them back and they said they wanted to with contract. After they gave me a check for $500.00 a da sign agreement I informed them they hat I had to wait 3 business days which ended on June 2 2023,I also called the hem Monday evening that I was leaving for ****** because my daughter three in was in labor and we l from June 8,2023 and we returned on June 19,2023. With h jet lag i didnt return to work until June 22,2023 i immediately fa my installer ********************* the job. He started his work that included the ***** family on June 23,2023. He started to call my customer up to set appointments the following week starting on June 29,2023. However **** wif came home from work 26 day of June. She informed him that she was tired and was going to lay down . She never woke up died in her sleep. *** is as in shock thats understandable and it took him2 months to get back to work. All my customers understood but ***** was upset with me I should **** return the money to him at that time. After 2.5 montysBob finally arrive at the ***** home and repaired 4 of the 5 windows *** informed me that ***** was following him around watching him on every window he repaired. One window could not be repaired since the parts where missing *** informed the ****** that the part he needed would take 6 to 8 weeks. *** called Mr.and ************** twice to see if he could stopped by and remeasure the parts he needed. They never returned his call. So he order 2 sizes. ***** called me 7 days ago that he wanted his money returned to him because it took too long, I told ***** I get back to him. Where *** been working th my company since2008 and alway documents every down and informed what hes done.I called Chis back up and told him the parts where arriving this week and we could complete the job. ***** said no he wanted his money returned to him. I said I couldnt the parts cost too much money and we couldnt return them for a credit 

  ***** said d that *** never called but Cell Phones dont lie.

  I have been a member with the BBB for many years alway trying to maintain an A thats not easy to do it and we do it and we wouldnt be in business since ****.we always try to do our best .

  Thank you ****** Uhlmann 

   

  Customer Answer

  Date: 10/06/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  COMPLAINT # ******** We are responding to the (barely legible) reply sent by Mr. ********************** (of Uhlmann Home Improvement) in which he claimed he had tried to reach us several times. Since May 30, we have tried to call for work status (keeping in mind his 2-week vacation to ******, and resulting "jetlag," which naturally delayed work.) He mentions that his worker, ***, was unavailable for "2.5 months" to do the work. Surely, he could have put another man on the job. His worker, ***, did not reach out to us until JULY 24, at which time he managed to fix one window (NOT THREE, as Mr. ********************** claims.) and with EXISTING parts that he found OUTSIDE OUR WINDOW, NOT with any ordered parts. In fact, *** went around the outside searching for missing parts, using a MAGNET! We could have done this ourselves! (This is what we think made *** uncomfortable, as ********************** wrote), when he stated that my husband was following him around-- something he has every right to do as the homeowner. How could Mr. ********************** have ordered parts (as he claims) if he first needed to "re-measure" our windows? And how could *** have have fixed 3 windows in the first place without the needed parts?!? And why would Mr. ********************** pay his worker (as he also claimed) for parts and work that he never came back to finish? They have our house number and could have left a message on the machine (there were none.) It is now October--5 months later, and still 3 of our 4 windows are not repaired. We do not trust Mr. ********************** or his worker, at this point, because of his inconsistent claims. We do not believe there are any "expensive" parts out there and we invite him to our home to see the four alleged repairs that *** made. We will not pay for parts and labor that were never delivered and simply want our $500 deposit back. Thank you, in advance, for your help.
  Sincerely,
  
  *********** & ***************************

  

  Business Response

  Date: 10/17/2023

  When we enter into the agreement I informed the customer that my installer had lost his wife she had died suddenly and he was in shock   
  He couldnt put himself together which I understood and so did all my other customers  
  My installer finally saw professional help that help him to. back to work 
  He still not 100 per cent back but hes a lot better  
  My installer so what the problem was on the windows and went around the home to look for the parts of the window to save our customers time and money he did locate two parts and was able to repair 2 of the windows according to my installer he told the customer had he had to order new parts and informed them that it would take 6-8 weeks to obtain the parts for their  windows   
  My installer aside he tried to call them back left messages to return to get some more measurements that he needed the customers never returned his call   
  Than my customer called me and for the return of their money  because we have expenses out on this job    
  If they want us to repair the windows they will have to wait another 6-8 weeks because we are behind due the the weather    
  And just think about all the complaining their windows could have been repaired 1.5 months ago and they would be happy    
  Thank you  
  ****** Uhlmann
  Uhlmann Home Improvement        

  Customer Answer

  Date: 10/26/2023

   
  Complaint: ********
  
  I am rejecting this response because: RE: CASE#******** Uhlmann Home Improvement We hope to re-open this case and apologize to the BBB for any delay in reponding. We are rejecting Mr. **********************'s reply of October 17 to the BBB. He doesn't seem to remember his facts. On Aug. 31, he claimed,that his worker fixed 4 of the 5 windows. ( We discovered that the 5th window was fine). Then, on Oct. 17, his BBB reply stated that his worker had fixed two windows. As we stated in our original report and firmly confirm, the worker fixed only ONE window with old EXISTING PARTS he found on our sill and kept fishing around outside with a MAGNET for more. This is not what we agreed to! If he canot find the parts, he should say so. And why pay the worker without coming out to see the alleged finshed repairs himself to make sure we are satisfied? Because of the BIG wait of FIVE months now, and no calls or work being done, we want our $500 deposit back. We also continue to invite Mr. ********************** to come to our house and review the so-called "finished" work. To date, he has not responded to us.
  
  Sincerely,
  
  *********** & ***************************