We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telecommunications

Fusion Connect, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Fusion Connect, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fusion Connect, Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 7 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Heather C

      Date: 02/11/2025

      This company has very poor customer service. They are not open 24 hours a day, so if you have an issue you have to leave a message or call back when they open. It's like going back to the 1990s. Our company is a nursing home that is open 24/7 and may need support at midnight if there are issues. Also, when we started using them, they set up one of our phones with a voicemail. We were not informed about this voicemail or how to access it. People calling the business were sent to voicemail after 4 rings during the evening hours and were unable to leave a message. I have called about this issue 2ce a week for over a month and they say they're still working on it. We have complaints over this issue repeatedly and they seem unable or unwilling to fix. The other issue we had was they somehow deleted our caller ID feature when switching over. This lasted for a week (calling everday to check to see what the problem was). If this company has been in business for 27 years, how in the world do they have so many issues and terrible tech support.All this to save a bit of money doesn't seem worth it.

    • Erika G

      Date: 04/24/2024

      This company has by far been the most unpleasant and unreasonable to deal with the past few months. My company has been a loyal customer for many years and as the times are changing phone equipment just isn't needed. I find it funny that Fusion made us "upgrade" some circuit otherwise we were told our equipment wouldn't function. Being that we had about a month to do so we had no choice but to do so without losing our phones. What we WERE NOT **** is that we were being looped in to a 3 YEAR contract! Not only that, but the penalty to cancel would be to PAY OUT THE **** of the contract left!!!!! Well we put the cancellation through and now they want to charge my company over $6000!!!!!!! We will be fighting this tooth and nail. All I can say is save yourself a lot of $ and headaches by switching to something like Zoom phone! Worst telcom company EVER. I wish I could leave - Stars!

    • gary c

      Date: 11/18/2023

      gary c

      Date: 11/18/2023

      I have been in contact with Fusion for the past two months about a bill that is already paid with them. We went through all the jokes about sending in a copy of the check, contacting billing, etc. and they are still sending us a collection letter, which is not appreciated as we have never had an unpaid bill in our lives. Do not bother with this company in the first place. Find a reputable business that knows how to treat customers.

      Fusion Connect, Inc.

      Date: 12/01/2023

      Dear ********************, 

      We appreciate you taking the time to share your experience, and we sincerely apologize for any inconvenience caused regarding the billing matter you've encountered. 

      We regret any confusion that arose during this process. Despite our multiple requests for check verification and payment details, most recently on November 21st, we understand that you may not have received confirmation of the payment's cashing.  

      We strive to uphold the highest standards of customer service and ensure prompt resolution for every issue encountered by our valued clients. While we regret any inconvenience caused, we remain committed to resolving this matter swiftly and amicably. 

      Please accept our sincere apologies for any frustration experienced during this process. We would appreciate the opportunity to rectify this situation and request that you kindly reach out to our dedicated team at ************ to assist you further. Your satisfaction is of utmost importance to us, and we are eager to ensure that this matter is resolved to your complete satisfaction. 

      Thank you for your understanding and continued support. 
      Warm regards, 

      Fusion Connect 


    • Mari k

      Date: 11/06/2023

      NEVER, NEVER, NEVER do business with Fusion Connect!!!I hope I could give them a Zero star if I can.1. They charge much higher than others.2. Poor service, lot of interruption and outages as other people mentioned here.3. When requested disconnection, I was informed to wait for 45 days plus penalty despite the fact my number had been pulled over one month before! Which is totally different from what I was told when I am ready to do the switch.

    • Dilip P

      Date: 07/04/2023

      They charge too much. Poor service. Lot of interruption and outages. Avoid Avoid Avoid! Dont sign contract which is hard to get out and too expensive than Spectrum

    • Justine W.

      Date: 10/24/2022

      Bad business bad customer service bad services provided. All in all these people are crooks. They change thier DBA so frequently to avoid legal implications. I've closed 1 account 3 times now and am still being charged from them and and due a refund aswell . Today alone I've been on hold for 2.5 hours and spoken with 7 diffrent departments supervisors and managers included. No one really knows how to do thoer jobs -except for ***** in customer service she was awesome. In two years of dealing with the gouging of prices with essential rotary dial phones and *** speeds of internet. We were lucky to terminate our contract with these crooks. Yet still 6 months later am still dealing with the same bs. They still charging us for services discontinued more than 6 months ago. I have a legal file the size of a ********* Christmas catalog with notes with whom I spoke on what day nature of call and ticket numbers generated no hope in end. Still on hold no response in end. Really hope I can talk my boss into letting me file a formal complaint so that there might be a resolution in sight for us and potentially other customers in similar situations. Also to avoid new customers from thinking they need these half assed services for the arm and a leg. Multiple tickets still actively open for more than 1 year with no resolution in end. Hoping for better business for a better future for you.

    • Danny L

      Date: 07/27/2022

      This Company is a piece of s*** .. they constantly renewing your contract even tho you told them to remove the contract . !! this company need to get shut down ! NOT A GOOD COMPNAY

    Fusion Connect, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.