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Business Profile

Consumer Finance Companies

Lendmark Financial Services

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Lendmark Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lendmark Financial Services has 470 locations, listed below.

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    Customer Complaints Summary

    • 279 total complaints in the last 3 years.
    • 113 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/29/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no contract with central portfolio control and wish to have removed from credit

      Business Response

      Date: 04/03/2025

      Dear ******* ********, 

      Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.

      The Lendmark account referenced in your complaint was charged off in November 2021, and subsequently sold to Plaza Services. Lendmark is no longer attempting to collect this debt. You should contact Plaza Services for information regarding the account. You may reach them at ************. 

      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below. 
       
      ***************************************************;

      Sincerely, 
      Lendmark Compliance Department


    • Initial Complaint

      Date:03/24/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since November 2024, I have submitted multiple written verification requests under FCRA 15 U.S.C. 1681i(a)(1) and FDCPA 15 U.S.C. 1692g(b), demanding validation of the alleged debt and reporting by ************************* date, I have not received any valid documentation proving the accuracy or ownership of this account.Continued Reporting Without Proper Validation:The Fair Credit Reporting Act (FCRA) 15 U.S.C. 1681e(b) requires consumer reporting agencies to ensure the maximum possible accuracy of credit reporting.Lendmark Financial Services has not provided any proof that I legally owe this debt, yet it continues to be reported on my credit file.Under FDCPA 15 U.S.C. 1692g(b), the debt collector must cease all collection and reporting activity if verification is not provided. Their failure to do so is unlawful

      Business Response

      Date: 04/03/2025

      Dear ******* ****, 

      Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.

      Lendmark has mailed a copy of the fully executed loan agreement to you as well as a copy of the payment history as Lendmark still has ownership of this debt as of the date of this response. For the concerns related to the vehicle titles, Lendmark recommends connecting with the local branch at ***************************************** to discuss possible solutions to acquire the titles. Their phone number is **************. 

      Additionally, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ****. As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.

      Lastly, if you believe you are a victim of identity theft, Lendmark asks that you please provide: 1) a certified copy of the police report or a completed signed copy of the ************************ (***) identity theft report, with the account number listed and 2) A copy of the customer's government issued identification document such as a driver's license or state issued ID.  Once all documents above are completed and collected, please mail a copy of each to Attn: Loan **************** ***************************************

      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below. 
       
      ***************************************************;

      Sincerely, 
      Lendmark Compliance Department

    • Initial Complaint

      Date:03/19/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: LENDMARK ACCT #: ***. *********** $0.00/$2,859.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 03/25/2025

      Dear ****** *****, 

      Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.

      Lendmark has completed an investigation into your dispute and can confirm your tradeline is reporting correctly with the ************************* ("CRAs"). As of the date of this letter, your account is reporting as a charge off with no outstanding balance as this debt was sold. Your date of last payment was in September ************************************************** December 2021. 

      The Lendmark account referenced in your complaint was charged off in June 2022 and subsequently sold to *****************. Lendmark is no longer attempting to collect this debt. You should contact ***************** for information regarding the account. You may reach them at ************. 

      Lendmark has mailed a copy of the fully executed loan agreement to you as well as a copy of the payment history. Additionally, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ****. As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.

      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below. 
       
      ***************************************************;

      Sincerely, 
      Lendmark Compliance Department

    • Initial Complaint

      Date:03/17/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed **************************** - *********** - $0 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 03/24/2025

      Dear ******* ******,

      Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.

      Lendmark has completed an investigation into your dispute and can confirm your tradeline is reporting correctly with the ************************* (CRAs). As of the date of this letter, your account is reporting as a charge-off with no outstanding balance as this debt was sold to *****************. Your date of last payment was in October ************************************************** January 2023.

      The Lendmark account referenced in your complaint was charged off in August 2023 and subsequently sold to *****************. Lendmark is no longer attempting to collect this debt. You should contact ***************** for information regarding the account. You may reach them at ************.

      Lendmark has mailed a copy of the fully executed loan agreement to you as well as a copy of the payment history. Additionally, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ******* the information reported to the **** regarding your account was *************************** is unable to accommodate your request.

      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.

      **********************************************

      Sincerely,
      Lendmark *********************
    • Initial Complaint

      Date:03/13/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint because my credit report contains unverified accounts that I do not recognize. These accounts are appearing under my name without my authorization, and I have every reason to believe they may be linked to a data breach or fraudulent activity. I take my financial security seriously, and I refuse to allow false or unverifiable information to damage my credit standing. These inaccuracies are actively harming my financial stability, and I demand immediate action to correct them.Despite my repeated attempts to obtain verification, I have not received any legitimate proof that these accounts belong to me. This blatant lack of transparency is a direct violation of my consumer rights. Under the Fair Credit Reporting Act (FCRA) 15 U.S.C. 1681g, I am demanding full documentation proving the validity of these accounts, including:Company Name: LENDMARK Account Number: ******* Reported Balance: $9,442.00 I require real, verifiable proof such as original account applications, signed agreements, or transaction records confirming their legitimacy. A generic response stating that the account has been "verified" is not acceptable. If no such documentation exists, these accounts must be immediately removed under FCRA Section 611(a)(5)(A)(i), which mandates the deletion of unverifiable information from consumer credit reports.Additionally, I am filing a formal complaint with the Better Business Bureau (BBB) against them, as this company has failed to provide proper documentation proving the validity of the reported account. Their refusal to supply supporting records and their failure to conduct a legitimate verification process are clear violations of federal law. I expect an immediate investigation and a full response addressing this issue.

      Business Response

      Date: 03/24/2025

      Dear ****** ********,

      Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.

      Lendmark has completed an investigation into your dispute and can confirm your tradeline is reporting correctly with the ************************* (CRAs). As of the date of this letter, your account is reporting as a charge-off with an outstanding balance of $9,442.67. Your date of last payment was in November ************************************************** December 2023.

      Lendmark has mailed a copy of the fully executed loan agreement to you as well as a copy of the payment history as Lendmark still has ownership of this debt as of the date of this response. Additionally, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ******* the information reported to the **** regarding your account was *************************** is unable to accommodate your request.

      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.

      **********************************************

      Sincerely,
      Lendmark *********************
    • Initial Complaint

      Date:03/10/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with LENDMARK. I do not have a contract with LENDMARK. This account was opened without my authorization and constitutes fraudulent activity. The company has

      Business Response

      Date: 03/12/2025

      Dear ***** *********, 

      Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.

      Lendmark has mailed a copy of the fully executed loan agreement to you as well as a copy of the payment history as Lendmark still has ownership of this debt as of the date of this response. If you believe you are a victim of identity theft, Lendmark asks that you please provide: 1) a certified copy of the police report or a completed signed copy of the ************************ (***) identity theft report, with the account number listed and 2) A copy of the customer's government issued identification document such as a driver's license or state issued ID.  Once all documents above are completed and collected, please mail a copy of each to Attn: Loan **************** ***************************************

      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below. 
       
      ***************************************************;

      Sincerely, 
      Lendmark Compliance Department

    • Initial Complaint

      Date:03/10/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: LENDMARK ACCT #: ***. *********** $0.00/$4,979.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 03/19/2025

      Dear **** ***********,

      Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.

      Lendmark has completed an investigation into your dispute and can confirm your tradeline is reporting correctly with the ************************* (CRAs). As of the date of this letter, your account is reporting as a charge-off with no outstanding balance as the debt was sold to Plaza Services.Your date of last payment was in July ************************************************** November 2018.

      Lendmark has mailed a copy of the fully executed loan agreement for you as well as a copy of the payment history. Additionally, the Lendmark account referenced in your complaint was charged off in May 2019, and subsequently sold to Plaza Services. Lendmark is no longer attempting to collect this debt. You should contact Plaza Services for information regarding the debt. You may reach Plaza Services at ************.

      If you believe you are a victim of identity theft, Lendmark asks that you please provide: 1) a certified copy of the police report or a completed signed copy of the ************************ (FTC) identity theft report, with the account number listed and 2) A copy of the customer's government issued identification document such as a driver's license or state issued ID.  Once all documents above are completed and collected, please mail a copy of each to Attn: Loan **************** ***************************************

      Lastly, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ****. As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.

      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.

      **********************************************

      Sincerely,
      Lendmark *********************
    • Initial Complaint

      Date:03/10/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I find this account to be incorporated with inaccurate information, I strongly believe this to be misleading and misrepresentation of my credit history.

      Business Response

      Date: 03/24/2025

      Dear ****** **********,

      Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.

      Lendmark has completed an investigation into your dispute and can confirm your tradeline is reporting correctly with the ************************* (CRAs). As of the date of this letter, your account is reporting as a charge off with no outstanding balance as this debt was sold. Your date of last payment was in March ************************************************** May 2021.

      The Lendmark account referenced in your complaint was charged off in November 2021 and subsequently sold to Plaza Services. Lendmark is no longer attempting to collect this debt. You should contact Plaza Services for information regarding the account. You may reach them at ************.

      Lendmark has mailed a copy of the fully executed loan agreement to you as well as a copy of the payment history. Additionally, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ******* the information reported to the **** regarding your account was *************************** is unable to accommodate your request.

      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.

      **********************************************

      Sincerely,
      Lendmark *********************
    • Initial Complaint

      Date:03/07/2025

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not responsible for the debt alleged by LENDMARK. There is no agreement between me and LENDMARK, and they have not provided the original contract as requested.

      Business Response

      Date: 03/12/2025

      Dear ********* **********, 

      Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.

      Lendmark has completed an investigation into your dispute and can confirm for the accounts you notated your tradeline is reporting correctly with the ************************* ("CRAs"). As of the date of this letter, your account, ************, is reporting as paid with no outstanding balance. Your date of last payment was in November 2022, and you have one delinquency of 30+ days past due reported for August 2021. Your account, ************, is reporting as paid at 30+ days past due with no outstanding balance. Your date of last payment was January 24, 2024, and your date of first delinquency is January 12, 2024. 

      Lendmark has mailed copies of the fully executed loan agreements for you as well as copies of the payment histories for these paid accounts. Additionally, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ****. As the information reported to the **** regarding your account was accurate, ****************** is unable to accommodate your request.

      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below. 
       
      ***************************************************;

      Sincerely, 
      Lendmark Compliance Department

    • Initial Complaint

      Date:03/05/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contact Information ****** ***** Personal Statement First Name:Last Name:Address: Phone: Email: ************************************************************************************************** ************ Accounts Affected by the Crime Account Number: ******* 2/2025 **************************** or CREDIT COLLECTION Organization: SERV Original creditor:ESURANCE AN ALLSTA Date fraud began: Date that I discovered it:Total fraudulent amount: $ 800 ******************************************************* Page 1 of 2 ************************** 3/5/25, 12:04 ********** or Organization:Account Number:2/*************************** SER *********** Date fraud began: Date that I discovered it:Total fraudulent amount: $ ***** Fraudulent Information on Credit Reports Accounts or Charges Personal Information Credit Inquiries Yes, fraudulent accounts or charges appear on my credit report Addresses: ***************************************** CHAS,6423 ST JPMCB CARD, **********,PUBLIX EMPLOYEES FED C LENDMARK FINANCIAL Under penalty of perjury, I declare this information is true and correct to the best of my knowledge.I understand that knowingly making any false statements to the government may violate federal, state, or local criminal statutes, and may result in a fine, imprisonment, or both.****** ***** 3/5/2025 ****** ***** Date

      Business Response

      Date: 03/18/2025

      Dear ****** *****,

      Thank you for bringing this matter to our attention. Lendmark had the opportunity to review the complaint and will address each of your concerns as follows.

      Lendmark has completed an investigation into your dispute and can confirm your tradeline is reporting correctly with the ************************* (CRAs). As of the date of this letter, your account is reporting as a charge-off with an outstanding balance of $13,75716. Your date of last payment was in May ************************************************** May 2023.

      Lendmark has mailed a copy of the fully executed loan agreement to you as well as a copy of the payment history as Lendmark still has ownership of this debt as of the date of this response. Additionally, we understand that you have requested that Lendmark remove certain information associated with the tradeline for the Lendmark loan account referenced in your complaint that was furnished to the credit reporting agencies (CRAs) by Lendmark. The Fair Credit Reporting Act requires that Lendmark accurately report information to the ******* the information reported to the **** regarding your account was *************************** is unable to accommodate your request.

      If you believe you are a victim of identity theft, Lendmark asks that you please provide: 1) a certified copy of the police report or a completed signed copy of the ************************ (FTC) identity theft report, with the account number listed and 2) A copy of the customer's government issued identification document such as a driver's license or state issued ID.  Once all documents above are completed and collected, please mail a copy of each to Attn: Loan **************** ***************************************

      We trust this resolves the complaint brought forth. Should you have any further questions, please do not hesitate to contact Lendmark Financial Services. You can do so by utilizing our customer contact portal accessing the link below.

      **********************************************

      Sincerely,
      Lendmark *********************

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