Complaints
This profile includes complaints for The Home Depot's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 12,626 total complaints in the last 3 years.
- 3,585 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 2-drawer file cabinet from Office Depot in January 2025 for $151.54. The bottom drawer does not line up with the cabinet itself. such that you cannot close it. I attempted to resolve the problem on February 20, 2025 and was told I could not bring the cabinet back to the store, but instead file a complaint online, which I did. On March 3, 2025, I was told that 4 parts would be mailed to me so that I could attempt to repair the cabinet. That attempt at resolution is not acceptable! Further, as of today, April 24, no parts have arrived either. Office Depot claims the parts are on backorder and offers no timing on when the parts will arrive (again parts are not an acceptable resolution). To resolve this problem once and for all, I sent Office Depot a letter on April 7 to refund the purchase amount (receipt attached). Instead, they want me to continue waiting for backordered parts. This is not acceptable. I am willing to return the low-quality cabinet to the store. Thank you for your help.
Business Response
Date: 04/25/2025
Apr. 25, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
*****************************************************************************************
*****************
RE: **** ********* / BBB complaint # ********
Dear Ms. ************
We acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.
The Home Depot has carefully reviewed all information pertaining to this matter. This complaint seems to have been sent to Home Depot in error. The customers complaint is for a file cabinet purchased from Office Depot.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** *.
Executive Escalations
Reference Number: ********Customer Answer
Date: 04/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that I listed the wrong company home depot, should have been office depot. what do i do now, start all over?
Sincerely,
**** *********Initial Complaint
Date:04/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchase a ****** MT 100 riding lawn mower. On april fourth twenty twenty four and took out a extended warranty, i am having problems with the riding lawn mower and cannot get in touch with home depot, extended warranty personal, this seems to be a fraudulent extended warranty.Business Response
Date: 04/24/2025
April 24, 2025,
Attn: ****** ****** Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving ************** ****** & **********************;
*************************;
************ Suite 900
*****************
RE: ******* ****/BBB Case #********Dear Ms. ******
We acknowledge the receipt of the *************** Consumer Complaint #********
On behalf of The Home Depot, we apologize for any inconvenience our valued customer may have experienced with regarding their purchase with our company. We contacted the customer to convey our apologies for any inconvenience experienced. In collaboration with our store leadership team, we successfully assisted the customer in filing his claim with ********. The customer has been provided with direct lines of communication should he require any further assistance. At this time, The Home Depot considers this matter resolved.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
****** J.
Home Depot-Customer Care
Executive Escalations
SF Case #********Customer Answer
Date: 04/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
Date:04/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered furniture off of home depot online using gifts cards. The purchase for ORDER #WJ80449334 on April 12th was processed to be awaiting shipment. My gift cards had enough balance to cover the purchase price of my order. I thew away the gift cards because they had no balance on them anymore. A week later I go to check shipping date and for no reason at all home depot cancelled my order stating there was something wrong with my banking information, even though it was gift cards. After calling them three times I still have no reason why as to the cancellation of my order. They have refused to settle the issue. Every time I call they keep saying theyve escalated the issue and to keep waiting for resolution while they issue my another gift card. it was supposed to be resolved the first time I called, they said about a day later they would email me. Its now been almost a week. They pretty much stole my money off my gift card and wont give it back. Im seeking the full amount credited to me via store credit or gift card along with the discount on the furniture that I was promised by the second ******** ********************** representative.Business Response
Date: 04/24/2025
April 24, 2025,
Attn: ****** ****** Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving ************** ****** & **********************;
*************************;
************ Suite 900
**********************;
RE: ******* *********/BBB Case #********Dear Ms. ******
We acknowledge the receipt of the *************** Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our company.
The Home Depot has carefully reviewed all information pertaining to the matter. Our Online Executive Escalation team has reached out to the customer to extend our apologies for any inconvenience experienced. After reviewing the order, the team issued new gift cards for the amount of the order and offered additional compensation, which the customer accepted. At this *************************** considers this matter closed.Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
****** *.
Home Depot-Customer Care
Executive Escalations
SF Case #********Customer Answer
Date: 04/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *********Initial Complaint
Date:04/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order online for a safe, it was scheduled for delivery Saturday April 19th. Around 8 ish in the morning, I just got out of shower and had an email saying it was delivered, I went to my front door and didn't see package, walked around front yard, and nothing. I checked the email and the photo showing it was delivered, it was left on the sidewalk outside my home. I went outside and nothing, checked in with my two neighbors and nothing. I had a message from Roadie service driver, so i messaged, this driver was so rude, i asked why he left it on sidewalk where anyone could have grabbed it. He said it would have been trespassing if he went into my yard. 18 years i lived in this house and i have never had a packaged left on sidewalk. Driver was so rude and unprofessional. I get on phone with Home depot, spend over ******************************************************************************************************* a new safe to be delivered to my door. Waited home most of the day, nothing. Called back Monday 4/21, another customer *** tells me she cant do anything for me and i need to dispute with my credit card, i asked her why another *** told me they would take care of it. She doesn't know, two different people, two different answers. I wait while she contacts store and told me she was hung up and i could try and call store myself, I tried and was left on hold several times. This is very poor service, the first CS *** even told me they have many complaint about delivery company. I have sat on phone for over hour, sat home waiting for ***lacement and here i sit with nothing. You told me you would take care of this and send me a new one, don't you record your calls for accuracyBusiness Response
Date: 04/25/2025
April 25, 2025
Attn: Ms. ****** ******
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
********************************************
*****************
RE: ***********************/ BBB Case # ********Dear Ms. ****** ******,
We acknowledge the receipt of the *************** Consumer #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced regarding their purchase with our company.
Home Depot has carefully investigated this matter and offers the following response to your concerns: Our dedicated online escalation team has communicated that the customer's full refund was processed back to their original method, and it will take 3-5 business days for the credit to appear.With that said, The Home Depot has addressed our customers complaint, and we now consider this case closed.
Its The Home Depot's goal to satisfy all of our customers with the products and ******************** that we provide. The Home Depot values its customers' patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
***** *.
The Home Depot - Customer Care
Resolution Expeditor- Executive Escalations
P: ********************
F: ************
SF# ********Customer Answer
Date: 04/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We bought vinyl flooring from Home Depot in the Spring of 2022. The installer did a horrible job. I put bullet points below to summarize what happened. They didn't measure the floor correctly or level it correctly. They sent the wrong product and the installer was going to install two different colors if my wife didn't stop him.They fixed those issues at their cost. They then put in the correct flooring. Not too long after that, it starting splitting, so they came back out to inspect. They tried claiming we had moisture/Water damage. We had a plumber and mold company come out and they said there was absolutely no water damage or moisture. Home Depot continued to ignore our calls. I finally emailed the CEO and the highest executives. A Midwest Mgr reached out. They sent some old guy to come out and inspect who was extremely ignorant and rude. He wouldn't share his findings with us and neither would Home Depot. Never showed any proof of damage. Home Depot then said due to his findings, they are not taking responsibility. We recently had Empire come out and between them, the plumber and the mold company, they all said there was no damage, just a horrible installation company. We are looking to either be reimbursed plus any additional costs we may take on to have it done correctly for the flooring or have it done correctly by a good installer. It was our first home that we owned and the flooring looks awful. The warranty was for 4 years.Business Response
Date: 04/23/2025
April 23, 2025
Attn:****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
***********, Suite 900 311
****************
RE: ***** ***** /BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns, customer was sent a denial letter back in May 2024, point out that his request for a replacement floor installation was denied due to inspection showing high moisture under the floor. Team advised that denial still stands. At this time customers case is closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely,
******* *.
Executive Escalations Representative
Office:***********************
Reference Number: ********Customer Answer
Date: 04/23/2025
Complaint: 23230324
I am rejecting this response because: I had three companies come out who all said there was no moisture. I even sent pictures of the moisture reading showing no moisture. They sent one person out who wouldn't share any of his findings or tell us anything. When I requested it from Home Depot, they also refused to show any proof. I showed them proof. I can they just there was moisture without any evidence.
Sincerely,
***** *****Business Response
Date: 04/23/2025
April 23, 2025
Attn:****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
***********, Suite 900 311
****************
RE: ***** ***** /BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns, customer was sent a denial letter back in May 2024, point out that his request for a replacement floor installation was denied due to inspection showing high moisture under the floor. Team advised that denial still stands, and nothing else further will be done. At this time customers case is closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely,
******* *.
Executive Escalations Representative
Office: ************************
Reference Number: ********Customer Answer
Date: 04/23/2025
Complaint: 23230324
I am rejecting this response because: they did a one-sided investigation. They didn't provide any evidence of moisture. They just said that is what they found. I had three companies all say no moisture or water damage. I even sent pictures to Home Depot of the moisture reading showing no moisture. They are basically saying there is moisture, but we can't prove it or show to you the readings. It awful that huge company like HD would do this.
Sincerely,
***** *****Initial Complaint
Date:04/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2/7/25 I ordered a physical gift card for a member that was never sent, Just kepting saying it was delayed and would be sent. It never was. I called now 3 times asking for it to be sent or refunded and still nothing. Now they are telling me I can not get my money back for 5-7 business days. It shouldn't take several calls and live chats to get things resolved.Business Response
Date: 04/24/2025
Apr. 24, 2025
Attn: ***************************************** Specialist
**********************
Serving *************, ****** & **********************;
*************************;
****************** 900
**********************;
RE: ******* ******* / BBB complaint # ********
Dear Ms. **************************** acknowledge the receipt of the Better Business Bureau Consumer Complaint # ********.
On behalf of The Home Depot, I apologize for any inconvenience our customer may have experienced with gift cards purchased from the Home Depot.
The Home Depot has carefully reviewed all information pertaining to this matter. We emailed the customer to advise that we had deactivated both of the gift cards, a credit would be issued back to the **** used to purchase. The remaining amount was sent as a Home Depot Gift Card along with the other Home Depot Gift Card for the Gift Card that was never received.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
***** *.
Executive Escalations
Reference Number: 38350470Customer Answer
Date: 04/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:04/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our business purchased a fridge for selling a new product. The fridge showed up damaged. I called Home Depot and they said it wasnt their problem it was the shipper and I need to contact them. I asked why I cant return this because this is where I purchased the fridge. They avoided the question and again said contact shipper. The shipper gave me info to file claim and stated this could take 120 days . The broken fridge is sitting outside our building and we are in need of a fridge or replacement. I cant return it and this is costing us money! This is not acceptableBusiness Response
Date: 04/22/2025
April 22, 2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & **********************;
********************** 311
*****************
RE: ****** ****** / BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customer was contacted by the online resolutions team, and they have provided the following information. We emailed the store and requested assistance with a jobsite pick-up. The store emailed us and advised that they picked up and refunded the original order, and a new order was placed for the refrigerator. The customer emailed us and advised that they are satisfied with the store's actions and will consider this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely
********* *.
Executive Escalations
Phone: ************************
Reference Number: ********Customer Answer
Date: 04/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory as long as I have proof this has been done. I only have verbal proof and nothing else so far.
Sincerely,
****** ******Initial Complaint
Date:04/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contracted Home Depot to install a new exterior door in October 2024. Someone from crew2 came out and did measurements. They said a customer sized door was needed, so we ordered one through Home Depot. This ended up with the door alone costing ****** instead of $369 for a standard door size. The door finally arrived to the Home Depot store in inver grove heights and sat for over a month. When someone from ***** finally went to the store for the door they said it was damaged so another door had to be ordered. Fast forward to end of March 2025 when the exterior door was installed. This was after multiple rescheduled install dates always due to crew2 having to change the date. After new door was already installed , they asked if we wanted the storm door put back on which was there with the old door. We said yes and the installer said it would be $100. Them Home Depot called for payment and said it was $175. Then Home Depot called the installer and after called me back and said $100 for the installer. My card declined due to incorrect zip code but during that time the installer said the original storm door wouldnt fit anymore. This is incredibly irritating as why did we pay more money for a custom size door? We were never informed that the tingly storm door wouldnt fit with the new door. Also, when the installed went to reinstall the video doorbell, it wouldnt work. He was unable to fix it and we spoke with Home Depot as crew2 refused to call us back. Home Depot said that ***** said they would pay for the doorbell being repaired to functional status. We hired an electrician who found the doorbell transformer had shorted out. We paid the electrician $329 to diagnose and replace the transformer. After this, Home Depot called me and said that crew2 said they would send us a check for $100 as a courtesy because they didnt cause the doorbell transformer to fail.The doorbell worked when they got there, the storm door fit before, we paid for a customer size door. $830.67Customer Answer
Date: 04/17/2025
Actually I think that is a good point, I paid Home Depot so Id like to change the complaint to Home Depot.
Business Response
Date: 04/23/2025
April 23, 2025
Sent Via Email
Attn:****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
*****************************************************************************************
*****************
Re: ***** ***** Case ID # ********
Dear ****** *****,
We acknowledge the receipt of the BBB Case ID # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our company.
We reached out to the customer and offered compensation for the doorbell repair. A check will be mailed to the customer in the amount of $330.00. We also offered compensation for the replacement storm door and handle in the form of a Home Depot gift card in the amount of $500.00.
The Home Depot considers this matter closed.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me if you have any questions.
Sincerely,
****** *.
The Home Depot
Executive Escalations Team Phone:
**************************
SF Case # ********Customer Answer
Date: 04/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:04/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order# WG86487472 I placed an order for a cold water electric pressure cleaner in the amount of $212.93. I Never received the package. When you track the package it's showing delivered to a different city than what is my address. It's clearly delivered to the wrong place. I contacted the customer ********************** and she agrees it was delivered to the wrong place. I asked her to give me a reshipment she says she can't I ask for a refund she says I need to dispute with my bank. What type of nonsense is this. It shows it's clearly delivered to the wrong place so work with the customer to resolve the matter. They failed in their customer **********************. I want my money back I can take my business to Lowes instead. I want a refund back to my original form of payment.Business Response
Date: 04/22/2025
April 22, 2025,
Attn: ****** ****** Trade Practice Specialist
Customer Experience Specialist
Better Business Bureau
Serving ************** ****** & **********************;
*************************;
************ Suite 900
**********************;
RE: ****** ******/BBB Case #********Dear Ms. ******
We acknowledge the receipt of the *************** Consumer Complaint #********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with our company.
The Home Depot has carefully reviewed all information pertaining to the matter. Our Online Executive Escalation team reached out to the customer to apologize for any inconvenience caused. The team informed the customer that their refund was completed on April 17, 2025. We sincerely apologized and thanked the customer for their valuable feedback, as it helps The Home Depot improve the overall customer experience. At this time, ********************** considers this matter closed.Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs. Please contact me should you have any additional questions or concerns.
Sincerely,
****** *.
Home Depot-Customer Care
Executive Escalations
SF Case #********Customer Answer
Date: 04/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:04/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a lawnmower on 4/5/2025. The delivery date was to be between 4/10 to 4/16/2025. The tracking for this lawnmower is approximately 20 miles from me. They now say my delivery has changed to 4/21. I've asked to be refunded my money where I could purchase another one from somewhere else. They will not cancel my order.Business Response
Date: 04/17/2025
April 17,2025
Attn: ****** *****
Customer Experience Specialist
**********************
Serving *************, ****** & *****************
************************************************
*****************
RE: ****** ******* / BBB Complaint # ********
On behalf of The Home Depot, I apologize for any inconvenience our valued customer may have experienced with their purchase riding lawn mower with our company.
The Home Depot has carefully reviewed and investigated this matter and offers the following in response to your concerns. Upon review, the customer contacted the store yesterday April 16th to find that the lawn mower was being held up at the delivery terminal 30 miles from there Home. The Customer drove to the faculty to pick up the mower The Home Depot was supposed to have delivered 21 days ago. The Home Depot Executive Escalations has contacted store management and we have ordered a Corporate Home Depot Gift card that will be mailed to her because of this inconvenience and lack of logistic coordination she experienced with this order.
Please know that it is The Home Depots goal to satisfy all our customers with the products and ******************** that we provide. The Home Depot values its customers patronage and looks forward to servicing their future home improvement needs.
Please contact me should you have any additional questions or concerns.
Sincerely
******* Head
The Home Depot
Executive Escalations
Customer Solutions
*************************
Reference Number: 38323617Customer Answer
Date: 04/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******
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