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Business Profile

Storage

Store Space Self Storage

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Store Space Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Store Space Self Storage has 102 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 18 Customer Reviews

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    Review Details

    • Natashia W

      Date: 03/31/2025

      I went online and submitted for rental of a storage unit. I never received the follow up information for access as was shared in the confirmation email I received. I then emailed the address provided, no response. Called the only number I could find, the representative said she is sales only (isnt that what I was trying to do!), she blind transferred me to the location on *********. Spoke with *******, he basically said he could submit to have the agreement canceled but I wouldnt get a full refund. I asked for his manager to call me he said his name is ****** and he is traveling. Really??? He ended up saying I should just dispute it with my bank because its easier. Wow can you say FRAUD! I did dispute it, blocked them from my account. All this over them not fulfilling what was promised and I had paid for something I NEVER received the most ridiculous part was when ******* told me how to go around not getting the access email. Seriously, if there was an option 9 days ago why not have shared it in the confirmation email vs. treating me like c*** and stealing my money. Horrible ethics, communication, and failure to provide services paid for is unacceptable. Dont do business with this company at any level!

    • Lavera W

      Date: 12/06/2024

      Horrible! I've been a renting tenant for the past 3 years and a dead mouse was in my unit. I called the manager on site to let him know I just swept the dead rodents out into the hallway. The rodent left drippings chewed through some of my boxes with my items that were purchased with my hard earned money. I was told to file a complaint with pictures! I did just that for store space to come back and tell me they need receipts for the items I'm claiming and more pictures. That not including the stench that was left behind from the dead rodent who must have been in there for quite some time. They force you to take out renters insurance they **** your storage unit pricing ip there's roaches rodents and people living in those units and they assume the consumer is going to go through h*** and high waters to reclaim what their negligence has provided!

    • Ryan S

      Date: 05/29/2024

      Predatory pricing scheme. Their leases are month to month, so they can (and will) raise the rent once they anticipate that you're "locked in." After three months of being a tenant, they attempted to raise my rent by 25%. Management would not compromise, and I am in the process of moving out.

    • Daniel C

      Date: 12/23/2023

      TERRIBLE CUSTOMER SERVICE !! SOME ON SITE STORAGE PLACES ARE SO POORLY MANAGED !! NO ACCOUNTABLITY FOR POOR EMPLOYEE SERVICES!! THIS COMPANY USES VERBAL " SCARE TACTICS !! COULD BE CONTRUSED AS DISCRIMINATION !! VIOLATIONS OF THE AMERICAN WITH DISABILITIES ACT !! ALL THIS COMPANY CARES ABOUT IS " MONEY ?? AND THEY DO NOT CARE HOW THEY GET IT EITHER !! HOPEFULLY MY STATE OF CONNECTICUT THE STATES ATTORNEY WILL GET INVOLVED SOON !! TO ADDRESS THERE " UNEXCEPTABLE BUSINESS PRACTICES IN THE STATE OF CONNECTICUT !! " BUT NOT LIMITED TO !!

    • Susana W

      Date: 12/06/2023

      DO NOT!! DO NOT GO TO STORE SPACE SELF STORAGE 3980 E.LK MARY BLVD. THEY raise your prices every month, when you pay online on their new auto system, charge you for 2 months and leave the other unit unpaid. The gates been broken prob a total of 1 1/2 yrs out of almost 3 years!! Great security! I called about wrong scammer paying, quote...I'm just a salesman, I don't know about our policy, can't do anything to help you! Called 6 times, always got corporate, no help, when I pressed 3 for local manager. By then I'm frustrated. Charles was nice, new Manager, said he'll fix it and take lock off unit that payment did not go to!!!!! 280.00 a month! Each

    • Bernice T

      Date: 10/27/2023

      I have had my belongings at this location for several years. I owe a bill for September 2023, and October 2023. All of a sudden today Friday October 27th, 2023, I received an email from the district manager there and I quote his email below. I live in New York too. I'm so glad that I just didn't pay my bill, because I'm sure my belongings are probably gone through and stolen out of the unit. So what would I be paying for? Dear first, last name During our recent property inspection at Store Space Philadelphia, Wayne, we discovered your unit may be one of a number of units in an unlocked and/or unsecured state. Please come immediately to make sure your unit is locked and secure. Check in with the store manager upon arrival during regular office hours." Why is my unit in an unlocked and unsecured state? If they put the overlock on there, it should still be locked, regardless if it was a unit going up for auction. Thank you. Gerald ********, District Manager

    • LuBirdis T.

      Date: 10/11/2023

      I was treated awful ?? and very unfair by the store manager, ***. The district manager *** informed me that I could pay my storage. When the bank opened and my account was fix at the very time *** and I agreed to. *** would not ************* to pay ??. I feel *** intentionally ignored me, so he can just say, no, first come first serve. I never received ?? a contract with the new changes. I told *** to find my contract in my email they sent and he swept pass that. I want the value of my storage return in monetary settlement or agreement. I didn't receive it by mail either. Nonetheless they took my storage even after district manager said for me to keep and pay the balance. Just hateful I'm 68 those things was from living in a shelter, I need time to bring them to my current apartment.

    • Clinton J

      Date: 10/09/2023

      I rented a storage unit on a Monday and that final week on a Wednesday it was broken into I filed insurance claim it's been over 2 weeks and no response this storage unit place is very unprofessional

    • Jeremy M

      Date: 10/06/2023

      Store space in Bonita springs is a full blown scam. I reserved a unit and upon looking at it realized it’s not even the size I requested. They do not have customer service help at all. Fully automated, no on site manager. Those 5 stars reviews are FAKE. This place will steel from you. I currently have my Attorny filing against them. I requested my money back after 3 days of trying to get through i finally got someone and was told I would get full refund and that was a lie. They are now sending me bills for a unit that I canceled and am not using. Go elsewhere if you value your money

    • Tiara G

      Date: 06/16/2023

      I have tried to speak to the manager about the issue of getting mice in my unit all of sudden it’s poop every where on my stuff and the ground and it’s a dead mice probably more I can’t even really go in to get the rest of my stuff out because of what’s all in it now,I have contact corporate office they claim to not have the access of info of what to do about it, as well as the in store manager acting nonchalant about the matter I ask for my unit to get clean up and the mice remove and yet still no resolution very dissatisfied in how things have been lately as well as prices keep going up all of sudden when this was not what I sign up for. I need something done about this immediately!!

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