Reviews

This profile includes reviews for Massey Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Massey Services, Inc.

  10 SW 49 Ave Ocala, FL 34474

• 

  Massey Services

  7101 Carpenter Fwy Dallas, TX 75247-5112

• 

  Massey Services

  222 Towerview Ct. Cary, NC 27513

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  Massey Services, Inc

  4320 Canton Rd Marietta, GA 30066-1010

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  Massey Services, Inc.

  6595 US Highway 1 Vero Beach, FL 32967-5927

Review Details

• Review fromDavid S

  Date: 04/10/2025

  1 star

  David S

  Date: 04/10/2025

  I have officially ended my service with Massey Services after a deeply disappointing experience. In 2020, I had them install Sentricon bait stations at my home. Since then, they've conducted annual "inspections," but not once have I seen evidence that each bait station was properly opened and examined as required. In fact, I have photographic evidence proving that many of the bait stations were never opened during these visits.During the most recent visit in 2025, I received a report stating that "all stations were checked and everything looks great." However, according to the report, the technician was on-site for only 17 minutes and supposedly inspected all 36 stations. That claim is simply not credible. Six of those stations are located in our atrium, which requires us to be home to provide accessa fact Ive communicated to Massey multiple times over the past five years. Despite this, no one from Massey has ever contacted us to coordinate access for inspection or responded to our requests.After the technician left, I personally inspected the bait stations and found clear signs of termite activity. Several bait devices were visibly one-third depleted, which, according to ******* (the manufacturer of *********), means they should have been replaced. This did not happen.When I called the *************** and voiced my concerns to the general manager, I was shocked by his response. He told me, Youre not paying us to check bait stations; youre paying us for insurance. If you ever get termite damage, well cover the cost of repairs. That logic is baffling. Shouldnt the goal be to prevent termite damage in the first place by properly maintaining the system?After five years of payments and subpar service, Ive decided to switch to a different provider for Sentricon servicesone that takes inspections seriously. I cannot in good conscience recommend Massey Services to others.

  Massey Services, Inc.

  Date: 04/11/2025

  Good Morning,

  Thank you so much for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience and completely understand your frustration. We would like to escalate this to our Corporate Headquarters, as Total Customer Satisfaction is our number one priority.

  A representative from our **************** will be reaching out to you directly to review your experience in detail and to work toward a resolution that meets your expectations.

  Thank you again for your feedback and for giving us the opportunity to address it.

  Kind regards,

  Massey Services Customer Care

• Review fromRick W

  Date: 04/05/2025

  1 star

  Rick W

  Date: 04/05/2025

  I contacted Massey to cancel my service after selling my home. During the call, I was informed that a 30-day notice was required to terminate the agreement. However, the contract I signed does not specify a 30-day notice period; it states that I may cancel at any time after three days following the initial service. I clearly communicated that I no longer own the property and requested that no further services be performed.Despite this, a technician was sent to service the lawn, and I was subsequently billed. This is concerning, given that I explicitly stated the service should be discontinued and that I am no longer the property owner. I am still in the process of trying to resolve the cancellation with Massey.

  Massey Services, Inc.

  Date: 04/07/2025

  Thank you for taking the time to share your experience. We sincerely apologize for the confusion and frustration surrounding the cancellation of your service. We understand how important it is to have clarity around contract terms, especially during a property transition.
  
  Your concerns have been escalated, and our **************** will be reaching out to you directly to assist in resolving this matter. We appreciate your patience and the opportunity to address and correct the situation.
  
  Sincerely,
  Massey Services *************

• Review fromFrancesco G

  Date: 03/28/2025

  1 star

  Francesco G

  Date: 03/28/2025

  what can I say, what is already saying from everyone here I am with Massey 10 years and today I am finding some one else, you all prove me right,Massey got to big and has allot of loose end, no accountability for there staff,I had 2 manager at my house they both not respond or fallow up with me, my grass has huge patch weeds everywhere.I am done with this Massey I am done with you, please let **** know why he's loosing so many costumers.

  Massey Services, Inc.

  Date: 03/31/2025

  Good Morning,

  We sincerely apologize for any inconvenience you have experienced and for not meeting your expectations. We understand your frustration and would like to resolve this matter promptly.

  A representative from our **************** will be reaching out to you directly to address your concerns and work toward a resolution.

  Kind regards,

  Massey Services Customer Care

• Review fromCody N

  Date: 03/27/2025

  1 star

  Cody N

  Date: 03/27/2025

  I paid for a year of Massey lawn and pest when I bought my new build home in 2023. They came out a total of 3 times, two of which were a month or more late. My new sod lawn became overrun with weeds. My daughter has had allergic reactions to the weeds growing. My first documented complaint was in January of 2024, they promised to fix everything. From then I never spoke to the same person twice, they told me there was a shuffle in management but that they were going to make things right. This cycle continued through February 2025 when I to reached out to Massey corporate. They said theyd refund one maybe two services. This is after one of their own technicians said there really isnt anything we can do for your lawn at this point, we dropped the ball. Im still out a year of lawn for my 3 year old to play on and have to either repair or replace it, which will cost thousands of dollars and take months. DO NOT USE MASSEY!

  Massey Services, Inc.

  Date: 03/28/2025

  We sincerely apologize for the experience you've had, ****, and understand your frustration regarding the condition of your lawn. Providing consistent, high-quality service is our priority, and we regret that we did not meet your expectations. Our **************** will be reaching out to you directly to address your concerns and work toward a resolution. We appreciate your feedback and the opportunity to make things right.
  
  Sincerely,
  Massey Services *************

  Massey Services, Inc.

  Date: 03/28/2025

  Good Afternoon,

  We sincerely apologize for the experience you've had and understand your frustration regarding the condition of your lawn. Providing consistent, high-quality service is our priority, and we regret that we did not meet your expectations.

  Our **************** will be reaching out to you directly to address your concerns and work toward a resolution. We appreciate your feedback and the opportunity to make things right.

  Sincerely,

  Massey Services Customer Care

• Review fromSheila F

  Date: 02/26/2025

  5 stars

  Sheila F

  Date: 02/26/2025

  We would like to compliment both ******* , sales person who thoroughly explained all services and also technician, ********. Both these professionals are dedicated and knowledgeable . In addition, ******** is in weekly contact with us to make sure that all pests are eradicated in a timely way.Since we are snowbirds , this consideration is essential.We would highly recommend their services.

  Massey Services, Inc.

  Date: 02/27/2025

  Good Afternoon ******,

  We are very pleased to hear about your positive experience with our team! Thank you for your wonderful feedback and the recommendation.

  Refer Friends Earn Rewards! Just have your referral call ************** or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that youre Passing It On. Theres no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( ************************************************************************)

  Have a great day,

  Massey Services Customer Care

  
  

• Review fromjavier h

  Date: 02/07/2025

  1 star

  javier h

  Date: 02/07/2025

  This is the third time I am informing your company not to send any employees to my property. After a terrible experience with your lawn serviceswhere I was charged for multiple services that were never completedI canceled the Termite installation scheduled by the builder over a year ago.Despite this, your technician recently entered my property without notice, opened my backyard fence, removed all base Termite stations, and left holes around the perimeter. This is completely unacceptable.Your company's lack of professionalism is concerning. I expect a resolution to this issue, otherwise I will be forced to take legal action.

  Massey Services, Inc.

  Date: 02/10/2025

  Good Morning,

  Please accept our sincere apologies for the inconvenience caused by our technician's unexpected visits. This is not the standard of service we aim to provide. Your feedback is extremely valuable to us, and we will use it to address this issue internally and ensure it doesn't happen again.

  To assist further, we kindly ask that you email us at ********************************* with your property address and a reference to this review. This will allow us to escalate your concerns to our **************** for resolution.We truly value the opportunity to make this right and appreciate your patience as we work to address this situation.

  Kind regards,

  Massey Services Customer Care

• Review fromKelly C

  Date: 02/05/2025

  1 star

  Kelly C

  Date: 02/05/2025

  I was charged for services after I cancelled. they only quit spraying because there was a balance due (for services after I cancelled and paid final invoice) I understand that mistakes happen, but they were unwilling to help and demanded payment in full. Never again will I do business with them.

  Massey Services, Inc.

  Date: 02/06/2025

  Good Afternoon,

  Thank you for bringing this to our attention. We take all feedback seriously and are sorry to hear about your unsatisfactory experience with our mosquito service and cancellation process. We strive to provide excellent service and would like to understand where we fell short. Your input is valuable in helping us improve our services.

  Our **************** has your information and will be reaching out to address your concerns. We appreciate your feedback and the opportunity to make this right.

  Kind regards,

  Massey Services Customer Care

• Review fromDominique F

  Date: 12/23/2024

  1 star

  Dominique F

  Date: 12/23/2024

  Hello Everyone,Massey Lawn service and any services they provide are way sub-par to what other competitors in the same field are offering. My backyard and front yard lawn have been destroyed by Massey. in less than 2 years my lawns have been gone.Each time I contacted some wannabe manager about my backyard it was always an excuse, your lawn needs more sun, or it is not exposed correctly, or your dogs are doing this, we are in ******* for crying out loud not enough sun!! I had to redo my entire backyard with grass on my own.They never said sorry we screwed up, we do not know what we are doing!I went on vacation in June this year and came back 2 weeks later with a notice from my HOA to take care of my front yard apparently that was ravaged with chinch bug, Massey only response was to replace it for $1,000 and guarantee for a year. What did I pay you for this all time! no thank you!No one came to apologize, only after I called 3 times some new manager came and offered to treat the lawn for free for 2 months, guess what? they never came back and when I called to inquire about it, they said the guy was on leave!! unreal!!I asked them to take me off every single contract, termite, pest services, irrigation and lawn but I guess they do not understand or do not want to, they keep calling and asking for payments and I keep telling them I do not want to do any business with them and now they sent me to collection for non payment!!If I could give 0 stars I would!! do not use Massey for anything!Their website is also designed poorly, you can never access anything even when you ask to change your password. A truly horrible and very disappointing experience overall I would never recommend this company to anyone.

  Massey Services, Inc.

  Date: 12/24/2024

  Thank you for sharing your detailed feedback with us, *********. We are truly sorry to hear about your experience and the challenges youve faced with our services.The frustration youve expressed is completely valid, and we deeply regret that your experience has fallen far short of your expectations and the high standards we set for ourselves.

  
  Its disheartening to learn about the damage to your lawn and the lack of effective solutions or follow-through provided. We understand how upsetting it must have been to face repeated issues. Furthermore, the delay in follow-ups and the confusion around your requests to discontinue services are unacceptable, and we sincerely apologize for any stress this has caused.

  
  Our **************** has your information. They will be reaching out to you directly to discuss these issues in more detail and work toward a resolution that meets your satisfaction. Please rest assured that we are committed to addressing this.

  
  Your feedback is incredibly valuable to us, as it allows us to identify areas for improvement and make necessary changes to prevent similar issues in the future. We deeply regret the inconvenience and disappointment this situation has caused and appreciate the opportunity to make things right. Once again, our apologies.

  Thank you,
  Massey Services Customer Care

• Review fromJames F

  Date: 12/23/2024

  1 star

  James F

  Date: 12/23/2024

  BBB,I wanted to provide an update to my original input. On Nov 19th the regional manager, **** Block, left me a message saying he had reviewed my situation and would be refunding my last moths payment. He said it would take a "few" days to make it happen. I tried to call the number he left me and got their corporate switchboard. After 10 minutes I got ***** the line. I gave her the name and extension of Mr. ****** I was put on hold for another 10 minutes before giving up. Since then I've neither heard nor seen anything from ************************, a full month later I know that Massey isn't going to keep their word. I'll start sharing my story with everyone I can to prevent anyone else from being ripped off by this unscrupulous business.Vr *** ******

  Massey Services, Inc.

  Date: 12/24/2024

  Thank you for taking the time to share your feedback, ***. We sincerely apologize for the experience youve had and the frustration it has caused. We completely understand your disappointment regarding the lack of follow-up and the delay in processing your refund, as well as the difficulty in reaching the appropriate person to resolve your concerns. This is not reflective of the level of service we aim to provide, and we regret that we have fallen short of your expectations.

  
  We can see our **************** has reached out to you and left a voice message. Your concerns are being handled with the urgency and care they deserve.

  
  Once again, we deeply regret any inconvenience or frustration this situation has caused and appreciate you bringing it to our attention. Your feedback is invaluable and helps us identify areas where we need to improve, both in our communication and in our processes.

  
  Thank you for your patience as we work to make this right. We hope to have the opportunity to regain your trust and demonstrate the quality of service we strive to deliver to all our customers.

  Thank you,
  ********************** Customer Care
  
  

• Review fromRichard C

  Date: 12/10/2024

  1 star

  Richard C

  Date: 12/10/2024

  Massy lawn serevice i the worst!My b lawn was in great shape last spring but i knew i had to be gone for 6-7 months so I hired Massy to look after it while i b was gone. I came back to such a mess my only solution is to resod the whole lawn.

  Massey Services, Inc.

  Date: 12/11/2024

  Good Afternoon,

  Were sorry to hear about your disappointing experience with our lawn service, and we sincerely apologize for not meeting your expectations. We understand your frustration with the lack of clear communication and results, and we regret that our team did not provide the guidance and care you deserve.

  Your feedback is invaluable in helping us improve, and we take your concerns seriously.

  Our **************** will also be reaching out to you directly to discuss your experience and ensure your concerns are fully addressed. Thank you for bringing this to our attention, and we are committed to making this right for you.

  Sincerely,

  Massey Services Customer Care