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Business Profile

Auto Rentals and Leasing

Dollar Car Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Dollar Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dollar Car Rental has 501 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 553 Customer Reviews

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    Review Details

    • Marco Andreas R

      Date: 04/17/2025

      Big Scamers, vorsicht Betrger!!!! Auf keinen Fall buchen. Sehr schlechter Service und Geld wird irgen einmal zurck erstattet. Auf keinen Fall zu empfehlen

    • Matthew D

      Date: 04/14/2025

      The car I rented was very horrible. It needed a lot of service and the brake's were awful. The cruise control and uconnect did not work. I will never use that business again. When I returned the person asked if I had any complaints and then walked away from me without giving me an opportunity to speak. Just an awful experience.

    • Ruben G

      Date: 04/09/2025

      Don't use your checking account to leave a deposit....my deposit hold was release a month after the day I return the car. Try calling them many times to resolve the problem.... nothing was done. Very rude and unprofessional "company". Never again!!

    • Francois Javier M

      Date: 03/29/2025

      If I could give 0 stars, I would. I rented a car from them for 18 days. Arrived at the airport at 03:00, and the car I was given was damaged. The Bluetooth was nonfunctional, and the volume button didn't work. When I called to change the vehicle, I was to wait one week before able to get another car. I was given an offer: a 10% discount or return the car and pay the prorated. I wrote email to the *********** in the **, and 21 days later, I got nothing but the same 10% discount offer. No or assistance from the ***********. I will be posting photos to prove my point.

    • Jose L

      Date: 03/28/2025

      Rented my car from cheap tickets and it was paid with them but when I returned the car they charged me $ ****** dollars saying the car had dogs hair and that's why I was charged that. *** I don't even have a dog ?? it must have been from another person and they didn't clean it . It was just me and my husband so I never checked the back seat. ?????? someone needs to investigate dollars rent a car . Seems like everyone had the same complaints ??

    • Gloria R

      Date: 03/18/2025

      To whom it may concern I am sending this email in regards to the service that was provided by your employees at Dollar Car Rental. To me it seems as though they dont care about the service that they provides. When the vehicle that youre renting have one price but when it is returned the rental price has been increased by $200 to $300. The price that on the rental receipt was $529.24 but when I returned it I was charged $708.26 I was overcharged for this rental. I returned the vehicle from March 7, 2025 to March 17, 2025 and I returned the vehicle but no one checked the fuel or the vehicle they just took the keys and walked away. The employees shows lack of concerns about anything it seems as though this is just a job for them. Dollar car rental has done this to me twice and when speaking to the manager all I am told is that is what they charge and there is nothing that they can do about it. Not only that there was supposed to be work done on the vehicle on the axle and other issues. The vehicle was unsafe and the paperwork was in the glove compartment stated that. Why would you give me a vehicle that was unsafe this is the second time that this has occurred the first time while traveling out of town the engine blew in that vehicle. It seems as though the safety and well being of the customers are not being valued at all. Thank you for your time and attention in this matter.

    • Freddie C

      Date: 03/16/2025

      Purchased online got to the counter they Said that they could only give me electric car on the Manager special, but it does not say that online they force you to take electric car oryou pay more money very disappointed will not happen again youve lost my business Predatory and unfair practice. Bait and switch. The staff at the desk was horrible

    • Melissa W

      Date: 03/09/2025

      I am filing a formal complaint regarding my recent car rental experience with a **************, ******* franchise. My rental was booked for 3/53/8, with a return time of 2 PM on 3/8, as per my contract. While the car met my needs, the customer service I received was unprofessional, unethical, and unacceptable.Upon pickup on 3/5, the front desk employee made inappropriate comments about my appearance, including calling me sweetheart and love, which created an uncomfortable environment. Despite this, I proceeded with the rental.On 3/8, I received a text at 10 AM requesting I return the vehicle by 1:30 PM, providing only four hours notice. Despite explaining my schedule prevented me from accommodating this request, I was met with rudeness from the owner, who stated, I cant sit around all day waiting for you, and offered no reasonable alternative. Her suggestiona drop-off at ****************** have cost me $60 in fees, two hours of travel, and a $100 **** back to *************Although I left early to comply, traffic delayed me. I arrived at 1:59 PM, per my contract, to find the office closed, the lights off, and no staff present. Calls to the business went unanswered. Corporate support instructed me to resolve the issue the following morning, but I was told charges would accrue until keys were returned.On 3/9 at 8 AM, I presented evidence showing the owner was not there at 2 PM, despite their claims. The staff eventually resolved the issue in my favor. However, the franchise's breach of contract, discourteous service, and false statements made the experience unnecessarily stressful and time-consuming.This businesss conduct was unethical and unprofessional, involving attempts to breach the contract, rude service, and false claims. I urge the BBB to investigate this business to prevent further mistreatment of customers.

    • Gerald-Micah W

      Date: 03/07/2025

      Our deposit was made using a debit card. The website says you can use a debit card. We go to the location and they said no debit card allowed. Customer service was horrible. And judging from these other reviews, they probably wouldn't have had a car anyway


    • Leslie C

      Date: 02/24/2025

      Never rent a car from Dollar Rental and ***** which is the same sister company. I asked at the counter if there was an extra charge for an additional driver and the lady said no. I was surprised but happy. I would have been fine but she lied. Thats number 1. If you rent this at their location in the airport they charge you an extra location fee of $54.86 which I was not told. Then if you turn in late they tell you its $12.68 for extra hour late fine but they dont disclose the $16 late fee on top of the $12.68. I rented it through ******* for $300 and my bill ended up being $617.47 This is not the first time they do this. Its never the price they quote you its always that price doubled. I feel robbed twice now. So disappointed. Never renting there again.

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