Reviews

This profile includes reviews for RP Design Web Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RP Design Web Services

  17 Meriden Ave Ste 2A Southington, CT 06489-3227

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  RP Design Web Services

  PO Box 1189 Cheshire, CT 06410-5189

Review Details

• Review fromMichael B.

  Date: 12/20/2023

  1 star

  Michael B.

  Date: 12/20/2023

  It's crucial to exercise caution and conduct thorough research before engaging with RPDesign. My experience with them has been fraught with unethical practices and unprofessional behavior. Initially, they denied my company access to our server, only relenting when I threatened to expose their dishonesty. Moreover, they falsely claimed that the server was incapable of supporting our platform and subsequently took it down, despite having received full payment for its upkeep in advance. Their modus operandi appears to be offering services at a seemingly lower cost to attract clients. However, once you're reliant on their infrastructure, they fail to fulfill their promises and resort to deception about the issues encountered. My trust in RPDesign eroded over time; we initially chose them during the launch of a new platform but had to sever ties due to their inability to deliver the promised services and quality. We continued to host another website with them but eventually realized their excessive overcharging. When we contemplated switching to a more affordable and reliable provider, RPDesign abruptly and unethically took down our site, ignoring the fact that we had prepaid for the service. I strongly advise anyone considering RPDesign to diligently investigate their track record. This warning comes from a place of experience and the hope that others may avoid the pitfalls we encountered. Please be vigilant.

  RP Design Web Services

  Date: 12/30/2023

  Thank you for taking the time to share your concerns. We highly value feedback and are committed to addressing any issues our clients may face. .We appreciate the long-standing relationship we have had over the past sixteen years and regret to hear that our recent interactions did not align with your expectations. We sincerely apologize for any misunderstandings or inconveniences that may have occurred.In regards to your request for transferring your website to a different host, our records confirm that we complied with your initial request by providing the necessary website files, for which we received due compensation. We noted your subsequent change in decision about moving your website. As a standard practice and in the interest of fairness and quality service, our policy necessitates an active service agreement and payment for ongoing hosting services. This policy is uniformly applied to all our clients.We are concerned about the mention of a threat to post negative reviews as leverage for receiving two years of free hosting. It is our belief that issues should be resolved through direct communication and mutual understanding, rather than through public pressure or threats. We stand by our commitment to provide high-quality services based on their own merit. Regarding the concerns about outdated code on your website, we are always ready and willing to offer assistance with updates and improvements to ensure the security and efficiency of your site, adhering to the latest industry standards. We are keen to discuss this matter further and explore a satisfactory resolution for both parties. We encourage you to reach out to us directly at ************ to discuss this in more detail. Your business and satisfaction have always been of utmost importance to us, and we hope to find a way forward that can restore your confidence in our services. Once again, thank you for your feedback, and we look forward to the opportunity to address and resolve your concerns.