Complaints

This profile includes complaints for Travelers Companies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Travelers Companies, Inc.

  1 Tower Sq Stop 8A Hartford, CT 06183-0001

• 

  Travelers

  PO Box 2930 Overland Park, KS 66201

• 

  Travelers Insurance

  P.O. Box 44219 Fort Washington, MD 20749

• 

  Travelers Insurance

  P O Box 6005 Glens Falls, NY 12801

• 

  Travelers Insurance Company

  PO Box 42839 Houston, TX 77242-2839

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been placed in collections over an unpaid ER physicians bill. The company I am complaining about did not pay a worker's compensation bill. My desired outcome is for the debt to be paid by the insurance company and removed from my credit report. I have attached proof of the bill and messages showing they said they would take care of it nearly 2 years ago. I have called and called, no one is interested in helping me at this company it seems. Initial injury 5/12/2023 at ****** ************ ******* Address: **** ****** ** *** *********** ** ***** Phone: ###-###-#### Initial ER visit at ********* ******* ****** Address: 1 ******** ***** ********** *********** ** ***** Phone: ###-###-#### Initial contact about the unpaid ER bill in my name was 9-18-2023. I was told it would be taken care of by a claims professional 9/22/23. I have been placed in collections recently, within the last month. It appears on my credit report. I am not responsible for this bill. All other bills other than this one were paid by the insurance company to multiple doctors and facilities. They are responsible for this debt and refuse to help me resolve it. I have spoken directly to the original claims professional, she tries to transfer me around. No one knows who I should talk to or what I need to do to get this resolved.

  Customer Answer

  Date: 04/10/2025

  The problem seems to be resolved for the time being. The bill is off of my credit report now. 

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a claim with Travelers Insurance shortly after my vehicle was rear-ended by a ******** ****** *******. Since initiating the claim, I have made multiple attempts to contact the assigned claims professional, Dylan Z******, as well as his supervisor, Jaime H****, seeking updates. Unfortunately, all of my calls, voicemails, and emails have gone unanswered. On April 8, 2024, I was finally able to speak with Mr. Z******. During our conversation, he informed me—in an unprofessional and dismissive manner—that he could not discuss the claim with me until ******** ****** had been formally notified. I am increasingly concerned that both Travelers Insurance and ******** ****** may be attempting to avoid responsibility for the damage caused to my vehicle, despite the officer clearly being at fault. Additionally, the ******** ****** Administrator’s Office has failed to provide the information or assistance necessary to move this process forward. This lack of communication and accountability is unacceptable, and I am seeking prompt action to resolve this matter and ensure that the damages to my vehicle are addressed without further delay.

  Business Response

  Date: 04/14/2025

  Hello, Travelers provided a detailed response directly to the consumer on 4/11/25. Thank You 

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wasI experienced a significant plumbing issue when my waste line was damaged in the basement, leading to a sewage backup through the three drains and toilet. I have been paying for insurance through my mortgage since purchasing my home. Unfortunately, I’ve faced challenges in working with the adjusters assigned to my claim. After I addressed my concerns with the manager, I felt that my situation was not handled as professionally as I had hoped, which has hindered the timely processing of my claim. I appreciate any guidance on how to navigate this issue more effectively and receive the claim payment to pay for the damages that occurred.

  Business Response

  Date: 04/04/2025

  Hello,
  Travelers provided a detailed response directly to the consumer on 4/3/2025.
  Thank you.

  Customer Answer

  Date: 04/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 6, 2024, my residence suffered significant storm damage from hail and very high winds. When I initially filed a claim claims professional Jennifer E**** offered a service in which Travelers Insurance would send repair contractors to my house directly to complete an appraisal and all repairs. Once the appraisal was done, Travelers asked if I would like the funding sent directly to me or a third party called ********. I agreed to ******** as it was my understanding that the contractor would complete everything. The funding was released to ******** (All but a final payment for a supplemental) Following the payment, the contractor then informed they are not able to complete all the work necessary to repair my residence; I would have to sub-contract it. My claims specialist then was changed to a Steve K***** Steve informed me that the funding sent to ******** would not be released directly to me; however, I could invoice ******** directly myself for the work I completed and the work I sub-contract out. (I would have to pay out of pocket for the remaining repairs, even after the funding was approved, to complete the damage repairs.) After discussing with the contractor; they said they would contact Travelers to see if they could get an answer to the release of funding. A few days later, I was informed by the contractor that once I sign that their repairs are completed, the remaining funds would be released to me directly. I then received a call from another claims specialist, Austin J****. I requested the remaining funding be released from ******** and sent to me once again so I could complete the repairs that I now have to manage. Mr. J**** agreed to work on getting the funding released; however, I have had no further contact since February. (I also called and left a message on March 18, 2025 to no avail. All I am asking for is the remaining funding to be released to me so I can complete the necessary repairs on my residence.

  Customer Answer

  Date: 04/08/2025

  Travelers has released the check requested in this correspondence. Thank you for your assistance!

  Customer Answer

  Date: 04/08/2025

  Travelers has released the check requested in this correspondence. Thank you for your assistance!

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in an insurance claim on 3/14/25. I have called my claim adjuster almost daily and a few times a day and no response. He did leave me a vm to call him back, but does not pick up his phone when I call. I have tried a few different times throughout the day. I uploaded my pictures because I had to take down the roof that was ripped off as it was a major safety for my children. My deck is wobbly, the roof was ripped off and possibly punctured my room over my house, the gutters were ripped off and my garage was damaged as well. Can someone please call me to schedule a visit, this needs to be handled. I have been trying to speak to someone for 2 weeks now.

  Business Response

  Date: 04/07/2025

  Hello,
  Travelers provided a detailed response directly to the consumer on 4/7/2025.
  Thank you.

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My house flooded on April 1, 2024, due a break on a hose in the toilet upstairs. I called the insurance, Travelers, and adjuster ******* *******. After a week I was placed in a hotel (for almost 3 months) because of the damage in the house (the water went from the upstairs bathroom to the closet, hallway and one bedroom upstairs; the kitchen half bathroom and part of the garage entrance on the first floor; and basement. After a lot of back and forth between the insurance company and the construction company, they finally decided to start working on the kitchen (other parts were done in the summer) during Christmas break. The work was completed mid-January. The money, in parts, was sent to me (I don't know why; they hired the contractors) and I paid every time I got a check as the adjuster told me. My email is because since a month ago I've been getting rude calls, emails, and now a letter from the construction company because the payment has not been completed. I have sent them every cent I got from insurance. They are threatening me with putting a **** on my house. The insurance is still arguing about overcharging but I never negotiated with them. I am caught in the middle. I have proof of emails. This is a problem between the insurance and the companies they hired and I am punished. Lewis Construction is billing me for a balance of $9,850.68. I have been extremely patient with a very stressful one-year process. I was at home for over 5 months with no one kitchen counter to prepare food, to put a plate on, or a cabinet to store food or dishes, waiting for them to agree. Please help.

  Customer Answer

  Date: 03/25/2025

  Travelers. My adjuster, ******* *******, has contacted me today, and finally after months, the problem has been solved. One of the contractors overcharged for about $8,000 and is finally sending a reimbursement, which will allow me to pay the other contractor. THANK you very much. 

   

  ******* ********

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After getting an oil change at a business, my car displayed a low oil pressure warning a few days later and eventually wouldn’t start. Travelers Insurance sent an inspector named Mike to assess the issue. However, he stated there was nothing he could do and advised us to have a mechanic diagnose the problem. Upon inspection, the mechanic determined that the engine issues were caused by low or no oil in the car. We provided this diagnosis and supporting evidence to Mike, who then forwarded it to the claims handler. After weeks of delays, Travelers finally decided to conduct their own inspection. During their inspection, they claimed there was oil in the car but could not determine the exact amount. Despite the low oil pressure warning, diagnostic codes, and the mechanic’s report confirming oil pressure failure as the cause of the car’s issues, they concluded that something else was responsible and denied the claim. They also failed to measure the actual oil level and did not investigate why the oil pressure was low. Their refusal to acknowledge the mechanic’s findings and properly assess the situation has resulted in an unfair denial of the claim. Would like further investigation into this low oil pressure by draining the oil and measuring it. Timing chain will be damaged due to low oil pressure. Oil should not be low as oil change was completed February 17, 2025. Car stopped running on February 27, 2025 oil pressure should not be low after only driving 600 miles after getting 6 quart oil change 10 days prior. Car was deemed damaged due to low/no oil on March 17, 2025. They sent someone from travelers out then denied the claim on March 18, 2025.

  Business Response

  Date: 03/25/2025

  Travelers provided a detailed response to the consumer on March 25, 2025.

• Initial Complaint

  Date:03/17/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a travelers condo insurance policy that started 3/18/24 through a broker called the **** *****. the **** ***** was unhelpful and unresponsive when i had questions about my 3/18/25 policy renewal, so i called travelers directly to get the policy rewritten through travelers instead of the **** *****. i spoke at length with a travelers rep on 2/21/25 who said he'd get this done, but he didn't and then i had to call back, re-explain the whole situation, and work with another rep - gary r*** - who kindly got the policy rewritten. it was a whole bunch of extra work for me, and now my travelers account online shows two policies - the one i paid for directly through travelers (document attached in case you need the details) and the renewal policy through the **** ***** which i have not paid for and do not want. i'm reaching out for help in getting the **** ***** policy removed from my online account to avoid confusion. considering what a long and drawn out process this has been, i no longer want to go back and forth with travelers about this over the phone as its too time consuming and i have a full time job. thanks.

  Business Response

  Date: 03/27/2025

  Hello,

  Travelers provided a detailed response directly to the consumer on 3/27/25.

  Thank you.

  Customer Answer

  Date: 03/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It took Travalers 17 days after a non at fault vehicle collision to approve a rental car. On 02/09/2025 we filled a claim with travelers and called daily but unfortunately no or little response. On 2/24, Natalie reached out to inform us that a tow truck will be dispatched to pick up our vehicle for repairs and a rental car will be approved the next day. Fast forward to 02/27 when we got multiple voicemails from ******* ********* to bring in the vehicle and that there is no such arrangement with the insurance company , they called back again the next day which pressed us into calling a friend and have the vehicle towed ( voicemails to Natalie went unanswered). The 3rd of March was when Christopher ***** got in touch to inform us that the vehicle was totaled and we been going back and forth since. We sent multiple emails to justify what we were asking for. Fast forward to 03/14, we got a voicemail from John ( didn’t leave a last name) who is ending the rental on the 19th (without agreeing to a settlement ) and strong arming us into take it or leave it offer. The luck of communication was very disappointing, it was embarrassing to call our friends and ask for a ride to a grocery store. There were a couple of nights where we had to order ******** because we run out of groceries. Considering we come out of pocket with extra expenses and having to tow the vehicle ourselves, it’s only fair to get the market value of the vehicle ($10350.79). We ask either that or get an independent appraisal. Strong arming us into take it or leave it offer and threatening to end the rental in 3 days without a solution shouldn’t be their answer after leaving us high and dry 17 days without a vehicle.

  Business Response

  Date: 03/21/2025

  Good Morning,

  The complainant has been responded to directly via email.

  Thanks

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Travelers and its phone line agents have given me the worst experience over the last 3 months. I initially wanted a policy that was going to be billed through payroll deduction from my job. After setting everything up, my policy was “rewritten” and the payroll deduction was taken out. Well, after not being billed I was then told to pay for 2 months of services for a past due payment. Okay, I understood they made a mistake and made the payment. I then called them to make sure for month 3 that they withdraw through payroll deduction. Fine, they fixed it and I finally was billed through payroll deduction because policy was rewritten a third time and finally done right. HOWEVER, I am now being told I owe money for a previously suspended policy. Why? You all made this mistake in the first place. And now you want me to pay for a policy you all canceled? This first time experience with travelers is the worst I’ve dealt with through an insurance company. After my policy ends, I will be re-evaluating my decision to do business with you all.

  Business Response

  Date: 03/24/2025

  Hello, Travelers has provided a detailed response directly to the consumer on 3/24. Thank you