Business Profile
Internet Marketing Services
Blackhawk Network Holdings, Inc.Headquarters
Important information
- Customer Complaint:
Blackhawk Network Holdings Inc. came to BBB’s attention in January 2009. A review of complaints was completed in October 2024.
Consumers are encouraged to review the links below for assistance with gift card questions. Because the terms of use may be subject to change, BBB encourages consumers to read the terms of service and the card order agreement using the links provided. Important sections to read are the company’s rights, fee’s that may be associated with your card and fraud abuse.
https://blackhawknetwork.com/lets-talk/faq#user=allhttps://blackhawknetwork.com/card-order-agreement
https://blackhawknetwork.com/terms-use
Complaints
This profile includes complaints for Blackhawk Network Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,098 total complaints in the last 3 years.
- 395 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was given a Master card gift card, of $100.00 during the holidays of 2024. When I used it, it has 0 balance was declined. Called the number back of the gift card **************. Found out that gift card was used to purchased ***** gift card. Nevertheless, I was scammed. Blackhawk customer service not to worry they will replaced another gift card. Few days ago, send me a replacement gift card with nothing on it 0 balance and declined when I did a purchase, so embarrassed. With a big company like Blackhawk, It shouldnt be sending a replacement gift card with 0 balance on it, bad enough enclosed instruction how to activate. I am a senior citizen, $100.00 goes a long way for me.Hope you can help me BB. Thank you in advance.******* ****** ************ ***********************
Business Response
Date: 04/22/2025
VIA BBB WEBSITE
April 22, 2025
Better Business Bureau
Complaint Case: 23186269
RE: ******* ******
Dear *****,
On April 10, 2025, Blackhawk Networks (Blackhawk) received a complaint from ******* ****** regarding an unauthorized charge on her Mastercard gift card ending in 9889.
On March 30, 2025, Ms. ****** contacted our customer service team in regard to funds being drained off her Mastercard gift card ending in 9889. That same day our disputes team opened a disputes case CDS034464 and requested that ********* send in a completed disputes form with proof of purchase and images of the card. A replacement card was sent since the other card was blocked. No additional funds were added at this time since the dispute had only just begun.Blackhawk Network does this as we block the tampered card from use and once the dispute is won in the customers favor, we need a safe card to replace the funds onto. That same day Ms. ****** informed us the card was a gift, and she did not have proof of purchase. On April 8, 2025, our team again reached out to ********* requested a completed dispute form and some form of proof of purchase even a bank statement showing where the purchase occurred.
On April 10, 2025, Ms. ****** reached out again requesting to know why her replacement card was $0.00 and that she wanted her refund as soon as possible. That same day Ms. ****** filed a complaint with the Better Business Bureau.
On April 16 and 17, 2024 We again emailed Ms. ****** requesting images of the card and a completed dispute form. On April 18, 2025, Ms. ****** again contacted us stating she wanted her refund.
On April 21, 2025, as a onetime courtesy Blackhawk Network issued a final credit to Ms. ******* As we have closed the dispute in her favor, we consider the matter resolved. We sincerely apologize for any inconvenience Ms. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****,NV 89521
******************************Customer Answer
Date: 04/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:04/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a gift card for Christmas, upon activating it. The funds were immediately stolen and I have been waiting on a replacement. I received a gift card from Blackhawk network and upon activating it there is a zero balance. Because this is a different network than the one who originally Issued my card I am concerned that this is a scam. The website is the same company, but the names are different.Business Response
Date: 04/16/2025
VIA BBB WEBSITE
April 16, 2025
Better Business Bureau
Complaint Case: 23167692
RE: **** *****
Dear *****,
On April 6, 2025, Blackhawk Networks (Blackhawk) received a complaint from **** ***** regarding an issue with her replacement gift card having a zero balance.
On February 27, 2025, Ms. ***** contacted our team to report unauthorized activity on their **** gift card ending in 4025.On this same day our team opened disputes case CDS0086998 was created to begin the disputes process. Our team also request the following documents. A completed disputes form images of the front and back of the card and proof of purchase receipt. Later that day our team received the first page of the dispute form and card copies. On March 7, 2025,our team reached out requesting the remaining two pages of the dispute form (total of three pages), and the proof of purchase receipt or bank statement showing the purchase. That same day we received the completed disputes form. On March 14, 2025, our team again reached out requesting the proof of purchase receipt or bank statement showing the purchase. That same day our team received a bank statement from Ms. ****** On March 21, 2025, our team started the chargeback process with the merchant. Ms. ***** was advised that the process could take 30-90days to allow a resolution from the merchant. A replacement card was issued while the dispute process was being handled. On April 11, 2025,we received a complaint from the BBB submitted by Ms. ******
On April 14, 2025, the credit was won in Ms. ***** favor. We sincerely apologize for any inconvenience Ms. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****,NV 89521
******************************Initial Complaint
Date:04/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 5 appliance from ** Profile with an uderstanding I would receive 2 rebates to total $1,000. I did receive two debit cards from BlackHawk. The first was a ********** card for the amount of $400. The second card was a debit Mastercard for $600. I used the debit **** card three times between February ***** and then it was used in ******** twice leaving me a $0 balance. I have not left my home area in a year. The second debit Mastercard I used four times and then the same thing happen the next time I went to use it I had $0 balance . This time the debit card was used at ******* in ********. Once again I state I have not left my home area in over a year. Both cards were activated by the telephone number on back of cards. After many calls to BlackHawk and many times hung up on my disputes are still not settled. I have sent them all information I have and they just run me around. I don't seem to be making any head way with this company and hope you can help me since $520.07 is really envolved in total. They have also two weeks ago sent me another debit card with a $0 balance because I was told the disputes were settled. They have NOT be settled on my behalf.Business Response
Date: 04/15/2025
April 15, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ****** ******
Dear Aspen,
On April 4, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ****** regarding unauthorized charges against a MasterCard promotional card ending in 5823.
On March 14, 2025, Dispute Case CDS0111046 was opened due to unauthorized activity on a MasterCard incentives card ending in 5823. On March 15, 2025, an email was sent to ****************** with a Dispute Form, requesting photos of the front and back of the gift card, a photo of the purchase receipt or activation receipt, a bank statement if the card had been purchased with a debit or credit card, or a utility or phone bill to validate her name and address if a purchase receipt or activation receipt was unavailable. Ms. ****** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10)business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed,options on how to submit the form by email and by fax, that they would receive updates at each stage of the dispute investigation including the final resolution, as well as an explanation why the investigation takes that long. We received the Dispute Form and photos of the card on March 17, 2025, and we sent another request for a proof of purchase receipt, activation receipt, and/or bank statement on March 25, 2025.
Despite not receiving the remaining documentation, on April 10, 2025, Dispute Case CDS0111046 was closed in Ms. ******* favor, with a replacement card being sent with the disputed amount being applied to the balance. The replacement card will arrive in up to ten (10) business days, with weekends and holidays being excluded from this delivery timeframe. We sincerely apologize for any inconvenience Ms. ****** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:04/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I file a dispute with them for money taking off my card . I spoke with the company that took the money off the card they said they had no problem refunding the money when I then notified black hawk network about this issue they said I should have my money refunded to my card with in 14 business days those days passed nothing I called them back they said ********************************************************************************************* my money will be refunded to my card yet it hasn't happened they do not stand by what they tell you every employee you talk to it's something differentBusiness Response
Date: 04/15/2025
April 15, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***** ******
Dear Aspen,
On April 2, 2025, Blackhawk Networks (Blackhawk) received a complaint ***** ****** regarding the resolution timeframe for Dispute Case CDS0088980.
On February 28, 2025, Dispute Case CDS0088980 was opened to address charges totaling $206.88 due to merchandise purchased through ******* with the funds not being received. An email was sent to *********************** on the same date with a Dispute Form,requesting that Mrs. ****** made a good-faith effort to address the issue with the merchant prior to contacting us to address the concern in question by providing contact details with the merchant, such as the date of any contact,the name of the person they spoke to, the method of contact used, any response received from the merchant in question, a description of what was purchased,and written explanation of how the merchandise was not as described or was defective along with photo documentation. Additional information was requested as well, including a date of return if the merchandise in question was returned, the shipping company used to return the merchandise, and any tracking number provided for the return of the defective merchandise. Ms. ****** was also advised that the Dispute Form must be filled out and sent back to us so we may begin our investigation with the merchant or merchants in question within ten (10) business days, to allow thirty (30) to ninety (90) calendar days from the date we receive all required documentation for the investigation to be completed, and options on how to submit the form by email and by fax as well as an explanation why the investigation takes that long.
On March 1, 2025, Ms. ****** submitted a screenshot of a chat conversation with ******* regarding a refund as well as an order number for the items that were not received. We resent our request for the Dispute form and Merchandise Not Received letter on March ******, and Ms. ****** responded on March 22, 2025, to advise that she was running into roadblocks with signing the dispute form. We resent our request for this information on March 29, 2025, and we advised Ms. ****** via email on April 2, 202, that the dispute was still in progress and would provide an update by the end of the day.
On April 4, 2025, Dispute Case CDS0088980 was closed in Ms. ******** favor, with an email being sent to advise that the disputed funds would be applied to a new card ending in 0628. We received confirmation from Ms. ****** on April 10, 2025, that the card had been received and the funds used. We sincerely apologize for any inconvenience ********* may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 04/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. I just want to say that this company has went beyond anything I could imagine, they have sincerely done everything they could to resolve this matter I am beyond satisfied and want to say thank you.. I really wish more companies could meet there standards.
Sincerely,
***** ******Initial Complaint
Date:04/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My nephew purchased a $100 gift card for my birthday via this company and giftcards.com. When I went to access it using my phone number, it wouldn't allow me to. I used his number; same issue. Finally, I called the company and each time got someone in *********** (Will, ********* ****** **** and ******--that's how many times I've phoned to try and get a resolution). No one was able to help me. They just kept passing the ***** So, now, my nephew is out $100. That's theft. Each time I gave them the order number: 9734-81160451-9057. The purchaser was ***** *******.Business Response
Date: 04/17/2025
April 17, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ****** ********
Dear Aspen,
On April 2, 2025, Blackhawk Networks (Blackhawk) received a complaint ****** ******** regarding a $100 gift card that they are encountering roadblocks with redeeming.
We have taken the liberty of devaluing the card and canceling order 9734-81140451-9057 after searching our records for the purchaser's information; the order number provided in this complaint, 9734-81160451-9057, was unable to be located and was determined to be incorrect. The funds from the order will be returned to the method of payment used by Mr. ******* when they placed the order; we ask that Mr. ******* allow the funds to be deposited in accordance with the standard timeframe set by the financial institution associated with the method of payment used to place the order. We sincerely apologize for any inconvenience Ms. ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Customer Answer
Date: 04/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me as long as the purchaser gets his $100 plus any fees charged returned to him.
Sincerely,
****** ********Initial Complaint
Date:04/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was provided a $10 prepaid debit card March 31st, 2025 and followed all of the instructions for activating it. I received an email confirmation with access to the card number et al. I tried using the prepaid card on ********** and **********, both multiple times, and it doesn't work. This thing is defective as best as I can tell. I don't know if it's some "security" thing or what, but $10 that I can't figure out how to spend? I don't know what else you'd call that. I tried contacting customer service via email a little under 24 hours ago and have not heard back. I can't figure out how to get ahold of an actual person to explain this using the phone number provided. I want the $10 I was expecting. I don't care what format it's in. A check would be fine, but there's also a plethora of electronic options. Whichever.Business Response
Date: 04/11/2025
VIA BBB WEBSITE
April 11, 2025
Better Business Bureau
Complaint Case: 23148753
RE: ********* ********
Dear *****,
On April 3, 2025, Blackhawk Networks (Blackhawk) received a complaint from ********* ******** regarding issues using his **** gift card ending in 2493.
On March 31, 2025, our customer service team received contact from Mr. ******** stating he was having issues with using his **** gift card ending in 2493. Our team opened case CS15886645 in order to address this further. On April 2, 2025,our team reached out to Mr. ******** requesting additional information to assist our team with their investigation. That same day Mr. ******** stated the issue was with one card only. On April 3, 2025, we received a complaint from the BBB filed by Mr. ******* in regard to this issue. That same day after confirming the information and verifying the correct card a new card was issued to Mr. *********
On April 4, 2025, we show a successful purchase on $10.00 was made on ****** and the remaining balance of the new card is $0.00. With this we consider the issue resolved. We sincerely apologize for any inconvenience Mr. ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****,NV 89521
******************************Customer Answer
Date: 04/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ********Initial Complaint
Date:04/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was given a gift card with a ***** balance as a gift and when I went to activate the card, it showed money was put on and then taken off. It doesn't how or why the money was removed. I reached out 3 times asking them to look into this and put the funds back on the card bc it was clearly stolen electronically somehow and they never respond past the initial we received your inquiry and will get back to you. I've been filing requests with them since December 2024. The card is a **** the number is *******************. The exp. Is 11/32. The security code is 595. I never activated it let alone spent money. If I can't get them to put the money back on the card that was stolen, I would at least want people to not buy their products bc they don't respond and don't alleviate electronic theft issues. Especially, when a large sum is spent with them bc ***** is alot for a normal person. They make no effort to rectify the fact that someone stole money from their customer. And they clearly don't care.Business Response
Date: 04/11/2025
VIA BBB WEBSITE
April 11, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ****** ********
Dear Aspen,
On April 2, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ******** regarding a **** gift card with unauthorized transactions.
Our records showed *********** initiated three conversations with us from December 15, 2025, to February 2, 2025. Reference cases CS14882436, CS15082925 and CS15368328 were created to assist Ms. ********* concern. We made three attempts to reach out to Ms. ******** in each reference case for additional documentation to investigate and have yet received a response from Ms. *********
We are still in need of the requested documentation to continue with our investigation. To ensure we are investigating thoroughly and accurately, we encourage Ms. ******** to respond to our previous email with the requested documentation. We also recommend *********** to contact our customer service number located on the back of the gift card for further insight into her concern by referring to the most recent case CS15368328. We sincerely apologize for any inconvenience Ms. ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:04/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a gift card at Kroger 3/21/25. Blackhawk handles the gift cards. The card was damaged. I called the number on the receipt. I was told by *** that I was eligible for a replacement card. I need to show proof of purchase. My case# CS15815339 and CS15821577. Starting 3/24/25 I was sending them information that was requested. With proof of purchase/receipt, picture of card used. And my ID. I had trouble figuring out how to do all of that. But, I did it. I was calling making sure that they received everything. Then I get an email. That they were unable to locate the card. And will not do a replacement card. I sent a picture of the damaged card. You could make out the last 4 numbers. That matched the receipt. The card had been put in a dryer. The PIN number was melted. As was most of the other information. I had told them that in the beginning. I paid an activation fee of $6.95. Kroger only passes the calls back to Blackhawk. This replacement department is ridiculous. And the activation fee seems to be a fraud/scam. I prove that I purchased the card. And did everything required. My card was activated apparently with the fee.Business Response
Date: 04/11/2025
April 11, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***** ********
Dear Aspen,
On April 1, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ******** regarding a Discover card that was damaged.
In researching the gift card that was provided, it appears that the gift card is not associated with a Blackhawk-owned or managed program. While Blackhawk is the program manager for several gift card types, the gift card ending in 8499 is not among the Banking Identification Numbers, or BINs, that are supported by Blackhawk. We recommend having Ms. ******** contact the **************** phone number or website listed on the back of the gift card so a representative may provide assistance relevant to the gift card in question. We sincerely apologize for any inconvenience Ms. ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3/29/2025 I tried to activate 2 **** gift cards purchased through staples online, but mailed by Blackhawk network. the first $100.00 **** gift was activated no problem the expiration date is 11/2030. We were unable to activate the the second $200.00 gift card because It expired 03/22. Giftcard mall said they couldn't activate because it was expired but they could send me a new card if there was money available, however it was mailed out without having been loaded, so it was defective from the start. back and forth between 4 different companies, no one is willing to replace defective card. I am out $206.95 both gift cards were purchased at the same time, mailed in the same envelope. so why did 1 expire 8 years before the other and who has my $200.00???Business Response
Date: 04/14/2025
April 14, 2025
Better Business Bureau
Complaint Case: ********
RE: Complaint #********, ***** *****
Dear Aspen,
On March 31, 2025, Blackhawk Networks (Blackhawk) received a complaint from ***** ***** regarding a **** gift card that was not activated.
Our records show that the **** gift card ending in 5915 was not activated at the place of purchase. Because the card was not purchased through a Blackhawk-owned or managed platform, we cannot activate the gift card on Ms. ****** behalf due to not having received funds from the purchase or sale of that specific card. We recommend that the purchaser return to the place of purchase with a purchase receipt or activation receipt for further assistance. We sincerely apologize for any inconvenience ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
**************
******************************Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was issued this virtual card in regards to the ************ Breach Settlement I tried to used it at numerous ******** website and its not valid even though it shows a balance at the prepaid website when I tied calling the number at the website under contact it says the number you reach is not valid ************** I found another number and it just had you going in a circle with no way to reach anyone to speak with. also there is no email contact so I cant spend 3 hours calling a invalid number and trying to use it at a websites like ******* or amazon that I may able to reach just my Radom, not sure if this is happening to the thousand of other people in the settlement from the breachBusiness Response
Date: 04/10/2025
VIA BBB WEBSITE
April 10, 2025
Better Business Bureau
Complaint Case: 23140159
RE: ****** *****
Dear *****,
On March 31, 2025, Blackhawk Networks (Blackhawk) received a complaint from ****** ***** regarding issues using his Mastercard gift card ending in 5324.
On March 31, 2025, we received a complaint from the BBB in regard to Mr. ****** issues using his gift card on multiple websites. Upon further investigation it was determined that the amount of the purchases attempted exceeded the allowed amount on the card.
If the amount of the purchase does not exceed the amount on the card. The transaction should process. We sincerely apologize for any inconvenience ******** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****,NV 89521
******************************Customer Answer
Date: 04/11/2025
Complaint: 23140159
I am rejecting this response because:Well I would accept closing this but they did not satisfy me with the ************** is true that I did exceed the amount but that's and I corrected that but that was only after they fixed the problem so my concern was valid prior to them fixing the issue but like I said originally it wasn't working and there was no way to contact them there's no explanation why that even happened so they are partially correct but at the wrong part of this whole complaint with that said for the record I am closing it but because they fixed it not because I exceeded the balance
Sincerely,
****** *****Business Response
Date: 04/21/2025
VIA BBB WEBSITE
April 21, 2025
Better Business Bureau
Complaint Case: 23140159
RE: ****** *****
Dear *****,
On April 15, 2025, Blackhawk Networks (Blackhawk) received a rejection to our response from ****** ***** regarding issues using his Mastercard gift card ending in 5324.
We understand Mr. ***** would like an explanation for why his card was blocked. The card was blocked at the time of the attempted transaction as a security precaution, as the Terms and Conditions state that the card cannot be used for an amount greater than the available balance. We sincerely apologize for any inconvenience Mr. ***** may have experienced.
With this, we consider the matter resolved. Please, do not hesitate to reach out to us with any further questions.
Best Regards,
Regulatory Complaint Team
Blackhawk Network
Regulatory Complaint Specialist
****,NV 89521
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