Custom Suits
Indochino Apparel Inc.Information and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
Pattern of Complaint:
As of July 7 , 2023 BBB files indicate that this business has a pattern of complaints concerning the following issues:
Billing or Collection Issues:
The consumer was incorrectly billed for a product that did not fit.
Customer Service Issues:
The business did not provide adequate customer service.
Delivery Issues:
Consumers complained that the business did not respond to their messages regarding the delivery of their items.
Consumers complained that they ordered items, received confirmation but did not receive the products.
Refund / Exchange Issues:
Consumer complained that they weren’t given a refund as desired.
Repair Issues:
Business did not repair the product correctly.
Guarantee Or Warranty Issues:
Business would not honor the warranty of the product.
Advertising Issues:
The product was not consistent with its advertising.
Product Issues:
Consumer complained that they received poor products.
Contract Issues:
The business did not honor the contract agreement.
Customer Service Issues:
Consumer complained that they did not receive their product.
Consumer complained that the business is no longer responding to their emails or phone calls.
Delivery Issues:
The product was delivered with incorrect sizing.
Sales Issues:
The business would not work with the consumer to resolve an interaction.
Service Issues:
The business did not provide adequate service.
We offered Indochino Apparel the opportunity to address the above identified patterns. We did not receive their response.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.