Forensic Computers
Digital Forensics Corp.Headquarters
Information and Alerts
Alert Details
This business has 2 alerts.
Alert
In June 2024, it came to BBB's attention that Digital Forensics Corp. is requesting individuals to remove reviews as a condition of resolving concerns described in the reviews. In light of the questions that this practice raises regarding the authenticity of reviews, BBB has removed reviews posted during the time periods in which BBB believes this practice to have occurred.
In addition, BBB has been unable to confirm the authenticity of numerous positive and negative reviews submitted for this business. Because BBB is unable to establish a reasonable degree of confidence about the validity of these reviews, BBB has removed reviews that we were unable to confirm.
Pattern of Complaints
On April 30, 2018, BBB sent a letter to Digital Forensics Corp. bringing to their attention a pattern of complaints as identified by BBB. BBB has received a pattern of complaints concerning misrepresentation by the company regarding Phase 1 and Phase 2 reporting. These complaints allege that the consumer was led to believe that additional evidence, email, photos, or other information would be able to be produced if the consumer paid additional money for Phase 2 reporting.
On May 16, 2018, the company responded to BBB's letter. The company acknowledged mismanaged and poorly trained employees in their sales and customer service departments. Furthermore, the company claims to have removed or reassigned these staff
In April 2021, BBB staff reviewed recent complaints received by BBB. The complaints continue to show concerns with Phase 1 to Phase 2 misrepresentations, slow response to phone calls and emails, and delays in providing promised information by Digital Forensics.
In December 2024, at the request of the business, BBB staff reviewed recent complaints to see if a pattern of complaints related to Phase 1 and Phase 2 concerns and promises remains. Many of the complaints received still allege concerns with Phase 1 and Phase 2 promises.
BBB will continue to monitor complaints received by BBB and will update this information as needed.
Service Area
- OH
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