BBB serving Metro Washington DC, Metro Philadelphia, and Eastern PA: Annual Statistics
2024 BBB Inquiries and Complaints for the Metro Washington DC and Eastern PA Region:
Inquiries
1. Home Contractors/Service/Repair | 1,253,508 |
2. Financial Services | 397,970 |
3. Auto Repair, Service & Parts | 340,766 |
4. Roofing & Gutters | 285,698 |
5. Real Estate | 272,266 |
6. Health & Medical | 238,672 |
7. Insurance Services | 213,723 |
8. Heating & Air Conditioning | 170,339 |
9. Auto Dealers (New & Used) | 164,024 |
10. Plumbing/Septic & Sewer | 143,423 |
Complaints
1. TV/Cable/Satellite/Internet Service | 11,153 |
2. Collection Agencies/Debt Settlement-Consolidation | 5,870 |
3. Financial Services | 5,500 |
4. Insurance Services | 3,344 |
5. Auto Repair, Service & Parts | 2,489 |
6. Auto Dealers (New & Used) | 2,185 |
7. Home Contractors/Service/Repair | 1,869 |
8. Health & Medical | 1,703 |
9. Real Estate | 1,666 |
10. Home Furnishing/Decor | 801 |
TOTAL Inquiries & Web Visits: 15,003,561
TOTAL Complaints: 78,259
TOTAL Customer Reviews: 66,657
For a full list of BBB stats, visit our BBB at a Glance.